Say Goodbye to Missed Calls: AI That Handles Every Enquiry, 24/7

Every missed call is a missed opportunity. When a potential client tries to reach your estate agency and no one answers, it’s not just one call you’ve lost – it could be the start of a lost deal. In today’s on-demand world, buyers and sellers won’t wait for a callback. If you don’t pick up, they often move straight on to the next agent. In fact, industry data suggests the vast majority of people won’t even bother leaving a voicemail anymore; they’ll simply “call the next agent on their list”. This is why having an AI assistant that can handle every enquiry around the clock is a game-changer. Let’s look at how a 24/7 virtual assistant ensures you never miss another call or enquiry – and why that matters for your bottom line.

Missed Calls = Missed Deals (and Big Losses)

For estate agents, the cost of a missed call can be huge. Think about what one inquiry can lead to: a house sale, commission, mortgage referrals, conveyancing, future referrals – it all starts with that initial conversation. Every unanswered enquiry is potentially thousands of pounds walking away from your estate agency. According to one UK business analysis, the average cost of missing a call is estimated around £1,200 in lost business, and for estate agencies dealing in high-value property, it could be even higher. Ouch.

It’s not just the immediate sale either. If a vendor or buyer doesn’t reach you, you might lose:

• The immediate transaction (listing or sale) and its commission.

• Associated revenue like mortgage arrangement fees or insurance referrals.

• Future business – that person might have given you repeat business or referred friends/family.

• Reputation – consistently missing calls can earn you a reputation for being unresponsive, which spreads by word of mouth.

All told, a simple missed call can snowball into a significant loss. And yet, no agency can realistically have staff available 24/7 to catch every ring... unless you bring in some AI help.

24/7 Answering: Never Send Customers to Voicemail

This is where an AI assistant like Nesti steps in. With an AI handling incoming calls and messages, you can ensure every enquiry is answered in real time, day or night. Think of it as a friendly, tireless receptionist who never clocks out. The moment someone calls your office at 7 PM or Sunday morning, the AI will pick up with your personalised greeting. Instead of hearing an answering machine, the caller is met with a helpful voice ready to assist.

Nesti’s system is available 24/7 via voice calls, WhatsApp, and your website – so no matter how a lead reaches out, they reach a responsive agent (AI) on the other end. The AI can answer common questions (e.g., “What time are you open on Saturday?” or “Is 12 Oak Road still on the market?”) using up-to-date information from your database. For calls, it can take callers through a guided conversation: “How can we help you today? Are you looking to book a viewing or valuation?” This ensures the person’s needs are addressed immediately, rather than them waiting hours for a callback.

Crucially, the AI will take details and log the enquiry so it never falls through the cracks. If it’s a buyer calling about a property, the assistant can capture their name, number, and what they’re interested in. If it’s a potential vendor wanting an appraisal, it can gather the property address and type, and even schedule a tentative valuation appointment. Everything gets recorded. So even if a human agent needs to follow up the next day, they have all the information and a client who feels heard, not ignored.

No More “Out-of-Hours” – Your Agency Is Always On

Estate agency is not a strict 9-to-5 business anymore. Leads come in at all hours. According to recent findings, around 40% of buyer enquiries happen outside normal office hours. That aligns with our own experience: people browse listings after work, over the weekend, or late at night when they have spare time. If your agency is effectively “closed” during those periods, you’re going to miss a hefty chunk of opportunities.

By using an AI assistant, you can say goodbye to the concept of “out of hours.” Your agency is effectively open 24/7 to capture new enquiries, even while you and your team sleep. One service noted that being available at 8pm (when competitors might be letting calls go to voicemail) gives you an immediate edge – it shows clients you’re responsive and eager for their business. With AI, you achieve this without burning out your staff or hiring an expensive night team.

Consider the experience from the caller’s perspective. A homeowner might decide at 9:30 PM to finally call agents about a valuation for their house. Agent A (without AI) sends them to voicemail – not very reassuring. Agent B (with a 24/7 AI) answers with a warm greeting: “Good evening, thanks for calling Sunny Estates. How can we help you today?” Immediately, that homeowner feels looked after. The assistant takes their details, answers a question about the selling process, and books a valuation visit for Monday. By the next morning, Agent B has the lead in the bag, while Agent A might not even know what they missed. Being there whenever clients reach out builds trust and wins business.

How Nesti Handles Every Enquiry (So You Don’t Have To)

Nesti’s AI assistant is designed to cover all bases:

• Phone Calls: It can answer inbound calls to your office number 24/7 with a natural, polite greeting. Callers can ask it questions or request services (like booking a viewing). The AI will either provide the info or gather the request just as a human receptionist would. Important calls can be forwarded to the right person or at least recorded for follow-up. No more calls going unanswered – ever.

• WhatsApp & Web Chat: The same assistant covers your digital channels. Website chat ping at 11 PM? It responds instantly. A WhatsApp message asking about a property? Handled. Every message gets a timely reply, keeping potential clients engaged.

• Lead Qualification on the Fly: While talking or chatting, the AI can ask a few key questions to qualify the lead. For example, on a call it might politely inquire if the caller is looking to buy or sell, or what timeframe they have in mind. This info is saved to your CRM along with the conversation. It’s like having an experienced negotiator taking notes on every enquiry, making sure you have the context later.

• Immediate Actions: Where possible, the AI doesn’t just take a message – it takes action. If someone wants to book a viewing, the assistant can check available slots (via integration with your calendar) and confirm a time. If a landlord calls about letting services, the AI can schedule a follow-up call with your lettings manager. It’s proactive, which customers love.

By covering phones and online enquiries together, Nesti’s AI makes sure no lead is ever left hanging. You and your team can focus on the appointments and negotiations, confident that the “front desk” is always staffed.

In summary, implementing a 24/7 AI assistant means you’ll never miss the calls and messages that drive your business. Every enquiry is answered promptly and professionally, which keeps potential clients from drifting away. In the fiercely competitive property market, that responsiveness can be the deciding factor. Why let competitors grab the leads you worked so hard to generate? With Nesti handling your enquiries, you won’t have to worry about missed calls again – and you can watch your client conversions rise.

Don’t let another valuable lead slip by. Book a demo of Nesti to see how our AI assistant can answer every call and enquiry for your agency 24/7, ensuring you capture every opportunity and never lose business to an unanswered phone again.