Nesti | Changelog

19 Oct 2026

v1.0.55 · Latest

Your AI knows which listing a portal enquirer asked about

This update saves which listing a new portal enquirer asked about, tidies WhatsApp templates and Sequence steps, and fixes long knowledge base documents and Alto compliance dates.

New

Portal enquiries: when a buyer or tenant enquires through a property portal, Nesti now saves which listing they asked about and which portal it came from, so your AI employees know what they enquired about when they reply or get in touch. This covers portal enquiries that reach Alto, SME Professional, and Street or Rex through Gluedog, whether or not you have a Sequence set up for new enquiries. The listing is kept as their current enquiry for three days.

Improved

WhatsApp: templates that Nesti wrote now carry a Nesti badge in the template pickers and on the templates page, so your team can tell them apart from your agency's own.
WhatsApp: the templates page now has a phone and tablet layout, with search and Test on WhatsApp on one row, and Back and Test buttons on the preview.
Sequences: a WhatsApp step now has its own Objectives box, where you write in plain words what your AI should aim for when the person replies. It replaces the Conversation flow picker, and steps set up before this keep working as they were. Only people who can edit your WhatsApp settings can change it.
Sequences: a further step from v1.0.53. The trigger list, What to watch and Webhook type now show every option on every Sequences page. An option that page does not offer is greyed out and says where it is set up.
SME Professional: people your team adds in SME Professional are now picked up on an hourly read, instead of waiting for the daily one, so Nesti knows them sooner when they get in touch.
CRM and WhatsApp settings: the Disconnect button now sits at the bottom of the page, away from Sync, so it is harder to press by mistake. You are still asked to confirm.

Fixed

Knowledge base: on WhatsApp, chat on your website and the phone, your AI was reading only the first part of each matching section of a document, so an answer further down could be missed and your AI said it had no information. It now reads the whole section.
A further fix for connecting WhatsApp on a number your AI answers. WhatsApp's set up call asks you to press a key before it reads out the code, and your AI was not pressing it, so the code did not come through. While a branch is connecting WhatsApp, your AI now presses the key the call asks for and stays quiet while the code is read.
Dashboard: the WhatsApp page could drop out of the menu until you reloaded when our system was slow to answer. It no longer drops out in that case.
Alto: key dates for gas safety, EICR, EPC and inspections were being read one cycle late, so a check that was due could be missed by the Key dates trigger. They are now read from the date the check is due.
SME Professional: when one office could not be read during the daily key dates check, SME Professional could stop being read for other offices that day. Now only that office is skipped.
Alto: when someone typed N/A or none as their email on a portal enquiry, it could be saved as their email. It is now left off.
Viewings: when a property was not set up for booking, your AI could tell the person someone would call them back when no callback had been arranged. It now says the property cannot be booked directly right now, offers to take their details for your team or find another home, and does not claim a follow-up is arranged.
Viewings: when a tenant did not meet a letting's requirements, the other homes your AI suggested could include properties that were not to let. It now suggests only homes that are to let.

17 Oct 2026

v1.0.54

Start a WhatsApp chat from a contact's page

This update lets your team start a WhatsApp chat from a contact's page, shows when WhatsApp messages are delivered and read, adds a phone layout to the dashboard, and fixes WhatsApp photos and replies.

New

WhatsApp: a contact with no WhatsApp chat now has a Start a WhatsApp chat card on their page. Your team picks one of the approved opening messages on your WhatsApp account, including your own approved templates, and when the person replies the chat comes to your team. It warns you if the person was messaged in the last day, and it cannot be used for someone who asked you to stop messaging them.
WhatsApp: messages sent from Nesti now show ticks in the conversation: one grey tick when sent, two grey ticks when delivered and two blue ticks when read. They update as WhatsApp reports them.
Dashboard on your phone: the dashboard now has a phone layout, with a tab bar at the bottom for Home, Conversations, Contacts, Tasks and Menu, and phone layouts for contacts, conversations, bookings, tasks, Sequences, properties and the flow editors.
Setup pages, and pages such as Contact tags, now have a short tour that starts the first time you open one. A Help menu lets you replay it.

Improved

Sequences: a path now opens with no filters. Add filter lists the ones you can use, and each filter you add has a remove button. Filters you saved before still show.
Contacts and Properties now show the total in a bar at the bottom, like Conversations. On a phone, Properties now scrolls down the list like Contacts, and a Reset button sits next to Filter.
LeadPro: in Lead updates, statuses are listed top down, you can type to find a status to add, and you are asked before one is removed.
Dropdowns with 8 or more options now have a search box at the top.

Fixed

WhatsApp: portrait photos sent from an iPhone could arrive turned on their side. They are now turned upright before sending. The dashboard also showed WhatsApp photos as a wide strip, and now shows them at their own shape.
WhatsApp: some replies from your AI were the general line that someone will get back to them, after it had looked up what it needed. It now answers in words in these cases.
WhatsApp: when a property's photo could not be delivered, the property card could fail to arrive at all. The card is now sent as text in these cases, and the dashboard no longer shows a photo the person did not get.
Alto: Alto can change a listing's photos without marking the listing as changed, so some photos stopped showing. Nesti now reads a listing's photos again when one fails to load, and checks unchanged listings once a day.
SME Professional: some imported names repeated the surname, such as Mr Smith Smith. The surname is now added only when the name does not already end with it.
Home: opening the full report could freeze the page for a moment. Its charts now draw in steps, so it opens without the freeze.

15 Oct 2026

v1.0.53

Start a Sequence from a ready-made template, with a setup checklist on Home

This update adds ready-made Sequences to start from, a setup checklist on Home and new periods on the Tasks page, and fixes WhatsApp photos that could fail to send.

New

Sequences: a new Templates button on the Sequences page opens ready-made Sequences to start from: price drop, sold nearby, matching homes, valuation and check-in. Each one opens a short guided setup and saves a normal Sequence that you can change later.
Home: Home now opens with a Set up Nesti checklist. It shows the next step to do, with a button, and lists the steps for each AI employee your branch uses, each with a short how-to video. A step only ticks once it is really done, and Not for us puts a step aside for the whole branch.
Home: a More you can turn on section shows extras such as LeadPro, WhatsApp verification, custom actions, your diary and recorded calls from F One. An Ask us button emails our team to set one up for you.
Tasks: the Tasks page now has Today and 7 days periods and remembers the view and period you picked. Open tasks that someone has taken stay on the board whatever period you pick.
On the phone: two new setup checks on Home look at your recent calls, to see whether calls show the caller's own number and whether each transfer number rings a person. If not, an Email provider button sends your phone provider what to set up.

Improved

Sequences: CRM and LeadPro triggers you have not connected yet now show in the trigger list, greyed out, with what to connect first. Before this they were hidden.
Sequences: Sequences that start from a recorded call on your phone system, such as F One, now sit on the Post call page, and you can start a new one from there.
Dashboard: a tidier menu. Phone, Chat and WhatsApp sit together under Channels, Tags and Flows sit under Advanced, and your account and Settings are at the bottom of the menu. Quick search (Cmd or Ctrl and K) now also finds pages, settings and CRMs.
Sequences: when a Call step is skipped because the branch has no phone line switched on, the run log now shows the skip and why. Before this it looked as if the step had not run.

Fixed

WhatsApp: some photos sent from Nesti, such as an iPhone screenshot, were turned down by WhatsApp and not delivered. They are now converted to a format WhatsApp accepts before sending. When a file does fail, the conversation now says WhatsApp could not use the file, rather than blaming the image format.
A further fix from v1.0.52: email and phone links in a conversation now also show where they really go.
Security fixes in billing checkout and in email templates.
Dashboard: the Avg call length figure was also counting open WhatsApp, chat and email conversations. It now counts phone calls only.

13 Oct 2026

v1.0.52

See what each buyer and tenant is looking for, and the homes that match

This update saves what each buyer and tenant is looking for and shows the homes that match, adds a Stop all messages switch and an unsubscribe link on emails, and lets price drop Sequences email the people interested.

New

Contacts: each contact now has a Looking for card with their budget, bedrooms and areas, and the homes of yours that match. It fills in from what they say on WhatsApp, chat on your website and the phone, from your CRM records, and from your team's own edits. Area names such as a town, a council or a county are placed on the map, so they match the homes there. The matching properties tag in Sequence emails now uses the same match, whichever CRM you use.
Alto and Acquaint: after a WhatsApp, a chat on your website or a call, Nesti fills in requirement fields that are empty on the person's CRM record. When the CRM already holds a different value, or the record may belong to someone else, Nesti adds an Update their requirements in your CRM task instead, and the change is made only when your team presses Approve. Each change shows which conversation it came from.
Contacts: a new Stop all messages switch on a contact stops automated messages, calls and follow up emails to them, and can be switched back on. A stop the person asked for themselves stays in place and cannot be lifted from the dashboard.
Emails that Sequences send to a person now carry an unsubscribe link. Using it stops all messages to them, and their contact page says they unsubscribed by email. Booking confirmations and reminders do not carry the link.
Sequences: a price drop Sequence can now send emails, not just add tasks. They go to the people who asked about or were shown the home, or homes like it, once per person per price change, and people whose messages are stopped are left out.
Your WhatsApp: Nesti can now add the WhatsApp templates you have made on your own WhatsApp account, so your team can send them from a contact's chat. Ask us to add one.
Dashboard: a fresh look across every page, a quick search at the top of the sidebar (Cmd or Ctrl and K), and Cmd or Ctrl and a number to open a sidebar page.
On the phone and WhatsApp: in Calendar, Office settings, a new switch stops your AI booking viewings on Saturdays and Sundays, so your team can confirm them in working hours. Valuations and bookings your team makes are not affected.

Improved

On WhatsApp and chat on your website: when someone asks for homes in an area, your AI now lists the homes in that place first and then homes close by, and says they are near it rather than in it.
LeadPro: Lead updates now live in your LeadPro settings, on a Lead updates tab. For each moment (a WhatsApp not delivered, a reply, a viewing booked) you can set any of your LeadPro statuses and choose to add a task. Tasks replace the office emails this used to send. A lead with a booked viewing keeps its viewing booked status.
Sequences: the branch filter on CRM lead Sequences, such as those for Alto, is now a list of your CRM's own branches instead of a box to type in, and a saved branch the CRM no longer has is flagged.
Sequences: a Write to CRM step that runs after a Wait now gets the same details from the conversation as one without a Wait.
On your phone, the keyboard no longer covers the reply box in a contact's chat, and the flow editor fits a small screen. Across the dashboard, a double click on save, delete or send now acts once.

Fixed

A further fix for SME Professional marketing consent from v1.0.49: a contact whose consent was not set was being treated as a refusal, so new buyers your office had not asked got no New contact email or WhatsApp. Now only a refusal holds them back.
SME Professional: a buyer or tenant whose area was saved as All under a town, such as Cheltenham, matched no homes. The town is now saved, and All on its own means anywhere. Existing records update on the nightly read from SME Professional.
Alto: someone who gave only one name was saved with an empty first name, and Alto then refused later changes to them, such as a phone number fix. The name now goes in the first name.
WhatsApp: the name in a greeting is now checked so that one that is really a link, email or phone number is greeted as Hi there. Before this, some real names, such as Mr.Jeremy, were also dropped.
Conversations: a message holding a certain kind of link could stop the conversation page from opening. It now opens, and links show where they really go.

11 Oct 2026

v1.0.51

Tables in your Word documents now reach your AI

This update keeps the tables in Word documents you add to your knowledge base, and lets you switch a time of day greeting off without deleting it.

New

On the phone: each time of day greeting in your flow now has its own on and off switch, so you can pause one, such as a holiday message, without deleting it.

Fixed

Knowledge base: when you uploaded a Word document, the tables in it, such as a table of fees, were left out and only the text around them was saved. Tables are now kept, so your AI can use what is in them. Documents uploaded before this are not read again on their own, so upload a document again to bring its tables in.

9 Oct 2026

v1.0.50

Photos, videos and voice messages sent on WhatsApp now reach your team

This update keeps the photos, videos and voice messages people send you on WhatsApp, closes tasks that a later conversation has settled and makes AI summaries shorter.

New

WhatsApp: photos, videos, voice messages, documents, locations and contact cards that people send you are now kept with the conversation. Before this, a WhatsApp message that was not plain text was dropped, along with any words typed under it. You can now view photos and play videos and voice messages in a contact's chat, and a file that is still saving, or could not be saved, says so. A few older file types are not kept.
WhatsApp: your AI can now look at the photos and PDFs someone sends and use them in its reply, and voice messages of up to 10 minutes are written out as text, so your AI and your team can read what was said.
Tasks: after a new conversation, Nesti now closes that person's older tasks when it is sure the conversation settled them, for example the job is done, is no longer wanted or was asked for again with a new task. It only closes tasks nobody on your team has picked up, assigned, given a due date or added notes to, and adds a note saying why.

Improved

AI summaries are now shorter: one sentence on who spoke, what they wanted and how it ended, then a few short lines of the details your team would otherwise have to ask again. Before this, each summary had five fixed sections, some of them empty.
A further change from v1.0.48: when someone says an address on WhatsApp, chat on your website or a call and no property is linked to the conversation yet, Nesti now matches it against your listings and links it when it is sure it is exactly one home. Before this, an address said without a property search was matched only on recorded calls.
What Nesti remembers about each person is now updated more carefully. After a conversation it adds new details and retires old ones instead of rewriting the whole list, and details that came from your CRM are kept as they are.
Recorded calls, such as those from F One, now use a new transcription that gets names, firms and postcodes right more often, and house numbers come back as digits, so the call can be linked to the right listing.
After a call, a name that was misheard is now corrected to the spelling on the person's CRM record. Nesti only swaps a name it already wrote and does not add new ones. A phone number read out on a call is now also written correctly in the summary more often.

Fixed

Alto: Nesti was not bringing in the vendor on Alto sales listings, so the sales viewing alert to your office could say there was no vendor email on file when Alto had one. Nesti now reads the vendor from Alto, and on a joint sale the alert lists each vendor's email.
Inbox: if you switched period or branch while figures were loading, an older reply could replace the newer one, or leave the Inbox on its loading card. It now shows the latest one.

7 Oct 2026

v1.0.49

A new Tasks page, with Sequences that add tasks from your CRM

This update adds a Tasks page, Sequences that add tasks from your CRM and carry on after a Wait, and desktop alerts, with fixes for WhatsApp, chat on your website and bookings.

New

Tasks: your dashboard has a new Tasks page. The follow-up actions Nesti picks out of your conversations now show there as tasks, in a list or on a board, with a stage (to do, doing, waiting or done), an owner, a due date and notes, next to the contact and the conversation. Your team can add their own tasks and use Take it to pick one up, and each contact's page lists their tasks.
Sequences: a new CRM trigger can add tasks for your team from what changes in your CRM. Under What to watch, Key dates picks up lettings dates such as tenancy ends, renewals, rent reviews, gas safety, EICR and EPC from SME Professional and Alto. Sold or let nearby lists homes you valued, or that came off the market, near a listing that has gone under offer, sold or let. Price drop lists the people who asked Nesti about that home or homes like it, and New property can now add a task naming people looking for a home like it. These steps add tasks only and send nothing to your clients.
Sequences: a path can now carry on after a Wait, running more steps hours or days after the step before, with the option to stop if the person replies. This works on post-call and LeadPro lead Sequences, so a LeadPro lead can get a follow-up reminder and have its LeadPro status updated. A new Lead updates trigger runs a path when a WhatsApp to a lead is not delivered, when they reply or when a viewing is booked, and can set the lead's status and email your office.
Desktop alerts: a bell next to the Nesti logo turns on desktop alerts in your browser. When it is on, a new message from a client raises an alert while Nesti is in another tab or app, and the alert closes when you read the chat.
For agencies on F One: while a call is ringing or in progress on your phone, a card in the corner of your dashboard shows who is calling, what Nesti knows about them and their CRM record as it loads. It chimes and raises a desktop alert when your own phone rings.

Improved

WhatsApp: pictures and files sent and received on WhatsApp are now kept in private storage and opened in your dashboard through short lived links. A picture now shows a placeholder the size of the image while it loads.
Contacts: sending a file from a contact's chat now asks first, because, like a typed reply, it takes the chat over from your AI.
Sequences: a New contact email can now use a matching properties tag, which lists up to three of your homes in the areas a buyer or tenant asked for, within their bedrooms and budget, or says there are none right now. An email that holds only that list is not sent when there is nothing to list.
Sequences: a Write to CRM step can now choose what the note holds, the summary and the actions, and in which order.
A further step for misheard emails from v1.0.47: Nesti now opens a task, and when your team presses Approve, it writes the new email into each linked CRM record that still holds the old one and has the client's phone number. LeadPro and SME Professional records are listed for your team to change by hand.
When Nesti moves a contact's link in Alto or SME Professional from a record it matched by email to the record that holds their phone number, it now adds a Check their old CRM record task, because the earlier notes stay on the old record.
When a call or chat names no property, the note in Alto now goes on the person's own property when they own just one, or when just one of theirs is for sale. For owners with several properties, in Alto and SME Professional, Nesti now picks the one the conversation was about when it is sure, and otherwise leaves the note as before. SME Professional got this for owners with one property in v1.0.47.
LeadPro: when a tenant rings about a repair, or someone is clearly not looking to buy or rent, Nesti no longer creates an automatic sale or let lead for them. When Nesti is unsure, the lead is created as before, and Push to CRM is unchanged.
On WhatsApp, chat on your website and the phone: when someone asks for more about a property your AI has just listed, it now finds that listing more often on agencies with lots of listings, instead of asking which one they meant. A postcode district such as E1 no longer brings back homes in E14, and a full address such as Flat 4, 27 West Street no longer brings back a Flat 4 in another building. On WhatsApp and chat on your website, a rent budget given per week or per year is now turned into a monthly figure before searching.
Availability: you can now remove someone from your team, and an Alto resync no longer brings them back. Resync now lists the people in Alto who are not on your team and lets you tick who to bring in.
Recorded calls from F One: the two sides of the recording are now transcribed separately, so your team member and the other person are labelled more accurately.
After a call, when Nesti is unsure what kind of enquiry it was, a stronger check now decides, and it can use what the caller's earlier calls and LeadPro enquiries showed. Before this, a renter who asked for sales to get put through could be filed as a vendor.
On the phone, a further change for portal lead alert lines from v1.0.48: after the number, your AI now asks for the name only when your contact details settings collect it, asks for the email when they do, and asks the enquirer to spell them where your own instructions ask for spelling.

Fixed

Chat on your website: when a reply came with quick reply buttons, your AI could repeat the same sentence, and a reply could end with no words. It now finishes the reply once and ends with a written answer. Flow tests for chat and WhatsApp now show what the live chat would send.
On WhatsApp and chat on your website, when someone asked about a viewing they already had, your AI could present a free time as their confirmed appointment. It now treats free times as free times, and confirms a new viewing only once the booking has gone through.
Bookings: your AI could offer a viewing with one negotiator while another negotiator already had a viewing booked at the same property at that time. It no longer offers those times.
Contacts: if you opened another contact while a message or file was still sending, that contact could get the first one's AI switch change, or its failed text back in the reply box, where one more click would send it to the wrong person. These now stay with the contact the send was for.
A further fix for v1.0.22: new contacts Nesti created in Alto and SME Professional could still be sent with +44 numbers, which your team could not find by searching 07. They now go in the local 07 form, and so do numbers in emails to your team, booking notes, AI summaries and actions, and across your dashboard. Numbers from abroad keep their country code.
SME Professional: a contact marked as having refused marketing was treated as not having answered, so they could still get the New contact email and WhatsApp. This is now treated as a refusal.
Alto: when Alto replied that a new contact already existed, Nesti treated it as a failure and the conversation's notes did not reach Alto. Nesti now links the existing record.
A further fix for overseas numbers from v1.0.48: someone saved under a wrong UK style number before that fix could be added again as a second contact when imported. The import now moves the old contact to the right number when both carry the same name.
On the phone: background work for CRM checks and WhatsApp could hold things up for a few seconds, which made your AI slow to greet callers on live calls. That work now runs separately.
On the phone, a further fix for withheld numbers from v1.0.40: when a caller's number was withheld, your AI could read back the word withheld or make up digits. It now asks for the best number in plain words.

5 Oct 2026

v1.0.48

Sequences can now pick out details from your team's recorded calls

This update lets Sequences pick out details from recorded calls, makes the Viewing booked filter apply to every step, links recorded calls to the property the client named and makes Contacts search quicker.

New

Sequences: the Extract data step now works on Sequences for recorded calls, such as your team's calls from F One. Nesti fills in the details you ask for from the call, and you can use them in the Extracted data filter and in your emails. Before this, the step only worked after calls your AI answered.
Recorded calls, such as those from F One: when the client names a property on the call, Nesti now looks for it in your listings and links the call to it, so the note in your CRM goes with that property. It links a property only when exactly one of your listings fits what was said, so a call is left unlinked rather than linked to the wrong home.

Improved

Contacts: searching by property address or postcode is now quicker on large branches, and the search waits until you stop typing. Before this, a search on a branch with lots of conversations could be slow.
When Nesti is being updated, work that is part way through, such as a CRM note, an email or WhatsApp, a Sequence step, a viewing reminder or a LeadPro office email, is now given time to finish first. Before this, an update at the wrong moment could stop a message going out, or send it twice. Recorded calls from F One got this in v1.0.47, and it now covers these too.
On the phone, a further change for portal lead alert lines from v1.0.47: once your AI is put through to the enquirer, it now asks for their number first, then their name, then what they need. Before this, it did not ask for their number on many calls, and because the call comes from the portal's number your team could be left with no way to call them back. If the enquirer prefers not to give it, your AI moves on.

Fixed

Sequences: a further fix for the Viewing booked and No viewing booked filters, from v1.0.47. Only email steps followed them. WhatsApp, CRM, call and Call an API steps, and Wait steps, ignored them, so someone who had booked a viewing could still get a No viewing booked WhatsApp. All steps now follow the filter. It counts viewings only, and its hint in the Sequence builder now says so.
WhatsApp: messages from some overseas numbers, for example in Norway or Singapore, could be saved under a wrong UK style number or not read at all, so the person's next message did not find their contact. These numbers are now read as overseas numbers.
Contacts: if you changed the search, sort or filters while more results were loading, rows from the old search could be added to the new list. They no longer are. In a Sequence's contact picker, extra spaces in the search box no longer stop it finding people.
While a branch was connecting WhatsApp, a caller who said a word like code or verification could be mistaken for the WhatsApp set up call, and their call was not saved, so no contact, CRM note or email was made. Nesti now tells the set up call apart from a real person.
On the phone: after a call, the number the person gives to call them back on can replace the number they rang from. Before this, a number they only said in part, plus the digits they repeated after your AI read it back, could be joined into a wrong number and replace a correct one. Now the number they said is used only when they gave it in full.

1 Oct 2026

v1.0.47

Find everyone who asked about a property from your Contacts search

This update lets you search your contacts by property address, helps your AI find homes in areas like East London, says per month on rents and fixes viewing reminders for bookings made on WhatsApp.

New

Contacts: the search box now also finds people by a property address or postcode, either a listing they asked about or their own home, so you can pull up everyone who enquired about one property. Exporting your contacts uses the same search.
On the phone: when a portal's lead alert line rings your office and its recording asks you to press a key to be put through to the enquirer, your AI now presses the key, introduces itself to the enquirer and takes their details. Before this, it talked back to the recording and the enquiry could be lost. Once Nesti recognises a number as one of these lead alert lines, it is no longer saved as a contact, which was joining different enquirers onto one record.

Improved

On WhatsApp, chat on your website and the phone, rents now say per month, or pcm on small property cards. Before this, a rent could be shown or read out as a plain price, which could sound like a sale price.
When someone asks for part of a town or city, such as East London or north Leeds, your AI now looks for properties around that part of the place on WhatsApp, chat on your website and the phone. Before this, every London listing counted as a match for East London. When your AI needs to ask which area someone means, it now offers place names instead of postcodes.
When a conversation covered several properties, the note Nesti writes in Alto, Acquaint and SME Professional now goes with the property the person settled on. When your AI suggested a different property and the person did not take it up, that property is now left out of the Alto and Acquaint note and the LeadPro lead.
SME Professional: a note has to sit on a property, so when someone did not mention one, no note was written. Now, if they are an owner or tenant with exactly one property on their SME Professional record, the note goes on that property. A property they did mention still comes first.
For agencies set to Ireland: market appraisals and vendor reports now quote Irish sources, price in euro and use BER instead of EPC, portal stats include Daft.ie and MyHome.ie, and your dashboard says Irish time and Eircode. Recorded calls from F One now read Irish phone numbers, which were sending some of those calls to your Unlinked list.
Recorded calls from F One: notes in your CRM are now headed Nesti Recorded Call (F One) instead of Nesti AI Call, so your team can tell them apart from calls your AI answered. The person's number is now saved on the call even when the summary fails, and a call with no usable number now gets a contact when the person gave their name.
Misheard emails: when your AI reads back a saved email on a call and the person says it is wrong, the email from that call now replaces it on the contact, when the call came from the person's own number. Before this, only WhatsApp could put right a misheard email. The Check misheard details in CRM action now also lists which of your connected CRMs still hold the old email.
On the phone, your AI now speaks using a newer voice model. The voice you picked for your agency stays the same.

Fixed

Sequences: steps timed from a booked viewing, such as a reminder the day before, were not being sent for viewings booked on WhatsApp. They now are.
Sequences: the No viewing booked filter missed viewings booked on the phone, so someone who had booked could still be treated as not booked. It now sees phone bookings, and it no longer counts a booking that did not go through, or a valuation, as a viewing. When Nesti could not read a booking, its confirmation email or WhatsApp could go out with a blank date and address. Nesti now tries again instead.
SME Professional: someone added to SME Professional since its last overnight refresh, for example by your team that day, could be added again as a second contact. Nesti now checks SME Professional's recent records for their phone number first and links the one it finds. When SME Professional cannot be checked, the Sequence run and Push to CRM say so.
A further fix for recorded calls from F One, from v1.0.46: a name that belongs to your agency, such as a team member's first name or your agency's name, could still be saved as the client's name. Nesti now checks the whole call and drops it when it is not the client's.
Recorded calls from F One: a call that was being filed while Nesti was being updated could lose its contact link, CRM note and emails. Nesti now waits for that call to finish filing first.

29 Sep 2026

v1.0.46

Nesti now works for estate and letting agents in Ireland

This update brings Nesti to agencies in Ireland, lets chat on your website take phone numbers from abroad, and lets you set viewing hours for your whole company in one go.

New

Nesti can now run an agency based in Ireland. Irish phone numbers are read the way Irish CRMs save them, Eircodes work when searching for properties, prices show in euro, Acquaint brings in Irish addresses, and your dashboard uses +353 for transfer numbers, new appointments and WhatsApp set up. We set the country for your agency, so let us know if you trade in Ireland.
Viewing hours: when you set a property's viewing hours, a new switch saves them as the default for your whole company, and that property then follows the default. Properties that have their own hours keep them.

Improved

Chat on your website: the phone box on the contact form now accepts a number from another country when the visitor types its code, such as +1 or 0033. Before this, only UK numbers were accepted.
Recorded calls from F One: each turn in the transcript now shows as one message instead of being split at every pause, and short calls where the recording came back as a single voice are now split into your team member and the other person.

Fixed

Sequences: in the Activity table, a long tag could spill into the Created column. It now ends in ... and the full list shows when you hover over it.
Recorded calls from F One: when the other person was a solicitor, another agent or a voicemail box, the call was treated as having no client, so no name, email or CRM note was saved. The person on the other end is now treated as the client. On an outgoing call where the other person did not give their name, your team member's own name could also be saved as the client's name. It no longer is, unless the other person says that name in full.

27 Sep 2026

v1.0.45

Connect Acquaint and F One yourself from your dashboard

This update lets you connect Acquaint and F One yourself, leaves LeadPro leads at New unless you pick a status, and makes your CRM notes clearer when Nesti moves or cannot attach a client.

New

Acquaint now appears in the integrations list for every agency, so you can connect it yourself from the dashboard with the Site Prefix and API Key Acquaint sends you.
F One: if your office phones run on F One, you can now connect it on your Integrations page with the client ID and secret F One sets up for each branch. Nesti then brings in your team's recorded calls, transcribes them and adds each one to the contact it was with, marked Recorded call · F One. Calls between your own staff, calls to your own numbers, calls under five seconds and calls from before you connected are left out, and a recorded call where no client spoke is kept in your Unlinked list.

Improved

LeadPro: in a Sequence's LeadPro step, when no status is picked, Nesti now leaves the lead at New instead of moving it to Contacted, so your team can still see who they have not spoken to yet. This changes what v1.0.42 said about a step left as it was. A status you pick, including Contacted, and Set by AI still apply, and leads already moved stay where they are.
When a client's own phone number moves a link Nesti made on their email alone to a different record in Alto, SME Professional or Reapit, the next note Nesti writes on the new record now says the link was moved and that earlier notes are on the old record.
Alto: when a valuation is booked but Alto could not find or add the client in time, the appointment note in the diary now opens with a line asking your team to attach the client. Before this, the booking looked normal.
LeadPro: when Nesti updates someone's pending leads and LeadPro gives an error reading one of them, the Sequence run now shows as partial instead of looking clean.

Fixed

LeadPro: when Nesti updated someone's existing lead and LeadPro did not answer, running it again could write the same conversation onto the lead a second time. The run now shows as failed and Push to LeadPro says the lead may not have been updated, so it is not pushed twice by mistake.
Street and Rex through Gluedog: when Push to CRM added a new lead but could not read its contact, Nesti saved the wrong link, and later notes to that person then failed. It now saves no link and tells you the lead is in your CRM but the notes were not added. When a first lead gets no answer, you are now asked to check your CRM before pushing again, instead of being told to try again, so a second lead is not added.
A further fix for keeping your booking settings when you reconnect your CRM, from v1.0.44. In SME Professional, your letting rules, viewing windows and the contact people set on each property were not moving across. They now move when you reconnect with the same SME Professional API key. A new key moves nothing, and a connection removed before this update cannot be matched.

25 Sep 2026

v1.0.44

Misheard names put right in your CRM once the person writes them down

This update puts right names a call misheard, gives WhatsApp and chat on your website a safe default for urgent messages, lets a Sequence Wait hold its CRM step, and swaps the lead score for a Conversation quality score.

New

On WhatsApp and chat on your website, when someone says something is urgent or an emergency, your AI now has a default to follow: it tells them to contact the emergency services only if someone is in danger right now, gives your out-of-hours contact if it is in your knowledge base, and otherwise takes their details and hands the conversation to your team as urgent, without promising a time. If your own instructions already cover urgent or out-of-hours issues, your AI follows those instead.
When a call mishears someone's name and they later write it correctly, for example on WhatsApp, in a portal enquiry or in your CRM, Nesti now corrects the name on the contact. The correction also goes to the records Nesti filled in LeadPro, Alto, Reapit and Street or Rex through Gluedog, and to SME Professional potential tenant records, unless your team has changed that record since. Where a record could not be updated, you get a Check misheard details in CRM action saying what to change. A misheard email address is corrected on the contact only when the right one comes from WhatsApp.
Reapit: when someone's number is not in Reapit, Nesti now checks their email. If exactly one active Reapit contact holds it, the conversation is linked to that contact instead of adding a duplicate. This also works for people who get in touch without a phone number, such as through chat on your website.
On the phone, when someone asks to speak to a person and nobody is available to transfer to, your AI now offers a callback and asks only for the name or number it does not already have. Where your flow does not mention urgent, emergency or out-of-hours calls, an urgent caller with nobody to transfer to has their details taken and is told the team will pick it up as urgent, without a promised time. The emergency services are mentioned only if someone is in danger right now.

Improved

On WhatsApp, when a new enquiry arrives from someone who has messaged you in the last 24 hours, the opening message is now written to fit the conversation so far instead of starting over with your standard opener. The standard opener is still sent outside that window and while your team is handling the chat.
On WhatsApp, when your AI offers viewing times as a list to tap, the saved conversation now shows the times that were offered, so your team, your emails and your CRM notes can see them.
Sequences: a Wait counted from the conversation now holds the path's CRM step as well as its email and WhatsApp steps, so a LeadPro lead can wait for the portal enquiry to arrive first. When the wait ends, Nesti checks the path's filters again against the conversation as it is then and skips the path if it no longer fits. A Wait counted from the viewing still holds email and WhatsApp steps only.
Sequence runs now show as partial, with the reason, when your CRM saved some notes but the conversation summary may not have saved, in Alto, Reapit, SME Professional and Street or Rex through Gluedog. A run where Alto refused to add a new person now shows as failed, and the run says whether your CRM rejected the write or did not answer.
Push to CRM now turns amber and says how many summaries may not have saved when some notes landed and others did not, and says in plain words when your CRM did not answer. In Alto, Reapit and SME Professional it now also accepts a contact with an email address but no phone number.
When Nesti links someone to a record in Alto, Reapit or SME Professional by their email alone, because their number is not on that record, the note it writes now opens with a line asking your team to check the match. When they next call or message on WhatsApp, the link is checked again against their number. A number typed into chat on your website is not used to move the link.
Alto and SME Professional: the email check for someone whose number is new now also runs on Sequences set to use existing contacts only, and in Alto for people who get in touch without a phone number.
Tags: when deciding whether someone is a buyer or a tenant, Nesti now takes into account whether the properties they discussed were for sale or to let, and checks a Buyer tag again for someone whose LeadPro enquiries were all rentals. Before this, someone asking about a rental without saying the word rent could be tagged Buyer.
Alto: notes your team keeps on your live listings are now brought across before those on hidden listings, so your AI sees them sooner. Before this, notes on some live listings could be days old.
The score on each conversation now measures how well your AI handled it (understanding the person, dealing with what they needed, staying accurate, taking their details and keeping it smooth), not how keen they sounded. It is now called Conversation quality, with High, Medium and Low tiers, and Sequences that filter on the score use the new one. The Resolved figure in your Inbox and analytics is now Handled well: the share of scored conversations scoring 70 or more, with a help icon explaining it. Contacts that have not been scored no longer appear under Low, and calls your own team handle that Nesti only records are not scored.
On the phone, the opening greeting now plays in full before a caller can talk over it, and background voices, such as a television, are filtered so they are less likely to be taken as the caller speaking.

Fixed

On WhatsApp, someone replying a day or more later to one of your automatic messages, such as "Is now a good time?", could be asked "How can I help you today?" because your AI could no longer see the message they were answering. Your AI now sees your automatic messages from the last 7 days, and templates your team sends from the dashboard, while they are still unanswered.
Chat on your website: replies your team sent from the dashboard, and the holding message sent after five minutes, were not showing up in the visitor's open chat window. They now do.
Sequences: when one conversation matched two paths, for example a buyer who is also a tenant, their CRM steps were merged into one write, so a sale lead could also be filed in your lettings office. Each path's CRM step now runs on its own with its own offices and lead type, and a record one step has written is not written again by another. The Push to LeadPro button now files leads the same way.
LeadPro: where no office had been picked for a branch, a new lead could be filed into other offices on the same LeadPro account. It is now not filed, and the Sequence run says why.
A further fix for the LeadPro placeholder email from v1.0.43. It could still come back onto a contact from a CRM record that carried it, and then be read to the AI as the person's email or used as a Sequence email address. It is now dropped wherever a contact's email is saved, and the contacts that held it have been cleared.
Alto and Street or Rex through Gluedog: when Nesti searched by phone number, it linked the first result without checking that the record held that number, so a loose match could link a different person and later notes went to their record. It now links only a record that holds the number, the same check Reapit got in v1.0.42.
Street and Rex through Gluedog merge a new lead onto a contact with the same email, so an inbox several people share could join someone to another person's record. Nesti now leaves off an email that several different people use or that is not a real address.
In Reapit and Rex through Gluedog, a contact search that could not get an answer was treated as "not in the CRM", so a person already there could be added again. The Sequence run now fails and can be run again instead. In SME Professional, a newly connected office does not treat anyone as new until its contacts have fully loaded, and the daily contacts refresh no longer leaves gaps while it runs.
A conversation that ended while your CRM was syncing properties could lose its note in Alto, Reapit and Street or Rex through Gluedog, and Push to CRM could fail during a sync. Notes and pushes now go through while a sync runs.
When your CRM did not answer one write, the notes, records or leads after it were stopped too, in Alto, SME Professional, Reapit, Gluedog and LeadPro. The rest now carry on and the run shows as partial. In SME Professional, a timeout on the second record for a buyer who is also a tenant no longer loses the first. Alto's phone search after a call is also tried once more after a brief network error, which was losing some calls' notes.
Alto: after you reconnected Alto, a Sequence set to add new people to Alto stopped adding them, and the Sequence editor showed Alto as not selected. It now carries on with the reconnected account.
Reconnecting your CRM could leave your letting rules, viewing windows and the contact people set on each property behind on the old listings. They now move across to the reconnected listings.
Alto: since 25 August, notes Nesti wrote to Alto were saved without a link to the property they were about. Notes now link to the property again.
Alto bookings: a valuation could fail because the appointment type saved for another agency was used, and an error before a viewing reached the diary could leave the booking stuck with the time blocked. Each agency's own valuation type is now used, and a viewing hit by such an error now fails cleanly with the offered times kept so the person can try again.
Alto: Nesti could not read the full diary of a negotiator with many repeating appointments, so it was not working from their latest diary when offering times. It now reads the whole diary.
An email address with an apostrophe, such as o'brien@, was being dropped. It is now accepted, except on the big free email providers, which do not issue addresses with an apostrophe, so one there is treated as misheard.
On the phone, when a caller withheld their number, the AI could read out something like "the number ending in withheld". It now asks for the best number to reach them instead.

23 Sep 2026

v1.0.43

Returning clients found in Alto by email when their number is new

Better matching in Alto and SME Professional, dated summary notes in your CRM, and letting checks that ask again when an answer is unclear.

New

Alto: when someone gets in touch from a number Alto does not know, Nesti now checks their email address. If exactly one Alto contact holds that email, the conversation is linked to that contact instead of creating a duplicate. An email shared by several people is not used to match. This applies when a viewing is booked and after a conversation where Nesti is allowed to add new people to Alto.

Improved

Sequences: the Extract step has a one-click "Property address" button that adds fields for the address and postcode of the person's own property, which helps with sellers and landlords. The address is now captured through this step rather than on every conversation, and the LeadPro action lets you pick which fields hold the address and postcode.
Sequences: if a Sequence creates applicants in Reapit and its budget fields have been removed from the Extract step, the warning now comes with a button that adds them back.
Summary notes Nesti writes to Alto, SME Professional, Reapit, Acquaint, Gluedog and LeadPro now start with the date and time of the conversation. For WhatsApp and chat, that is when the conversation was closed, usually about half an hour after the last message. The START and END markers that used to appear in these notes are gone.
The Contacts page now does less work each time it loads, so it opens faster for agencies with a long history of conversations.
On the phone and on WhatsApp, the AI Receptionist now understands letting answers given in a full sentence, such as "we're all over eighteen", before booking a viewing. Before this, some answers like that were not picked up and the same question was asked again. When an answer is unclear, such as "I'd have to check with my flatmate", it now asks again instead of treating it as a no, and an age answer is checked against each property's own minimum age.

Fixed

SME Professional: someone with two roles, for example a buyer who is also a tenant, who gave an email address was ending up with one contact holding both roles instead of a contact for each. They now get a contact for each role.
SME Professional: when several contacts shared the same email, Nesti linked the first one SME returned, which could be the wrong person. It now links only when exactly one contact holds the email, and otherwise creates a new contact without that email.
Alto: after a conversation, Nesti could add a new person to Alto with an email that several people already used, and the note could then be filed on one of those people instead. Nesti now checks the email first and leaves a shared one off.
LeadPro: a person with no email whose enquiry came back from LeadPro could have a Nesti placeholder address saved as their email. That placeholder is no longer saved on the contact.
When booking a viewing on the phone or WhatsApp, some real names were refused, such as names written in other alphabets or surnames containing a word like "Spell", and the AI kept asking for the name. These names are now accepted. Also, when a letting's requirements were not met, the other lettings suggested instead could leave out a real property whose street name looked like test data, or stop when a listing had no bedroom count. Both are fixed.

21 Sep 2026

v1.0.42

Your AI now sees your office's recent Alto notes on a returning client

Your AI now sees a returning client's recent Alto notes, the dashboard works on your phone, and people who ask to stop hearing from you are held back from more of your messages.

New

Your AI now sees a returning client's recent office notes from Alto, such as calls, emails and offer or let agreed notes, along with the property each one is about, when they get in touch by phone, on WhatsApp or through chat on your website. This covers clients Nesti has already matched to Alto and clients whose Alto record was updated recently. Notes are brought across daily, and sooner when the client's Alto record changes, and notes Nesti wrote itself are left out.
You can now filter your contacts by the channel they used to reach you: phone, WhatsApp, chat on your website or email. The same filter works when you pick who a Sequence goes to and when you download your contacts.
Nesti can now add a new applicant or landlord to Reapit after a conversation. Applicants are added when you switch on Create applicants on the Sequence step and a budget was captured, and Nesti checks the roles a person already holds so a repeat conversation does not add a second one. You can choose the office and negotiator new records are filed under in your Reapit settings.

Improved

If your team takes over a WhatsApp conversation and has not replied within five minutes, Nesti sends a short holding message and hands the chat back to your AI. It now waits while someone on your team has that contact open, so you are not talked over while you are writing your reply.
On WhatsApp and chat on your website, when a property someone names is not found under the sale or rental they asked about, your AI now offers the close matches labelled for sale or to rent and waits for them to confirm, instead of quietly switching a rental enquiry to a sale or the other way round. A full postcode they give now keeps each search within that postcode.
In a Sequence's LeadPro step you can now choose the status a lead is moved to once Nesti has spoken to them: a status you pick, Leave as New, or Set by AI. Set by AI picks the closest match from your own LeadPro statuses that you switch on, each with a note on when to use it, under Lead status mapping in your LeadPro settings. A step you leave as it was still moves a lead from New to Contacted.
When Nesti adds a new applicant to Alto for a viewing, their email now goes on the Alto contact as well as the appointment note, so your negotiator can email them. If that email already belongs to someone else in your Alto, the contact is added without it, so one person's details are not attached to another person's viewing.
Reapit now appears in your integrations list, so you can connect your Reapit account from the dashboard.
The Nesti dashboard is now much easier to use on a phone. There is a Menu button for getting around, contacts open as a list, then the conversation, then the details, with a Back button, and the bookings calendar shows a list of each day's appointments in place of the week grid. On a computer it looks as it did.
Each check in a flow test now shows how confident Nesti is in its pass or fail. On most checks this confidence takes the place of the written reason shown before.

Fixed

Nesti's WhatsApp holding message was being sent to people who had opted out of WhatsApp, and could go again each time your team switched the AI off for that chat. It is no longer sent to anyone who has opted out.
A further fix for stopping in plain words. While your team was handling a WhatsApp chat, a message like "please stop messaging me" was not being picked up, so follow-up messages could still go out. Nesti now checks the chat for a request to stop before it sends the holding message and again when the conversation closes. A reminder that was already due at that moment could still send once.
Sequence follow-up emails and LeadPro enquiry emails were still going to people who had asked to stop hearing from you. They are now held back for anyone who has opted out. Your own office alerts about that person still come through, and viewing confirmations and reminders still go out.
A viewing booked over WhatsApp or chat on your website, for someone who had only given one name in the chat, could reach Alto with no first name, so your own confirmation to them opened with "Dear Customer". Where Nesti already holds their fuller name, it now uses that.
When Nesti looked someone up in Reapit by phone number, it could match a different person and write notes onto their record. It now checks that the record it finds holds that number.
Some withheld or diverted calls reached Nesti showing your own branch's Nesti number, or a sister branch's, as the caller's number, and those callers were being put together on one contact whose number rang your own office. Your own numbers are no longer taken as the caller's, so those calls are handled like a withheld number. This is a further fix after the withheld number change in v1.0.40.

15 Sep 2026

v1.0.41

A booking on WhatsApp is confirmed only once it is in the diary

Booking got stricter this cycle: your AI pins the property down before it offers times, it confirms a viewing once the diary has really taken it, and you can write the message people get when a booking does not go through.

New

If your Street or Rex account is connected through Gluedog, a written enquiry that lands there can now start a Sequence and send the person a WhatsApp opener. You choose which enquiry sources, enquiry types and branches it covers in the Sequence builder. Nothing goes out until a Sequence is built on it, so ask us if you would like it set up.
Office settings now holds one Appointment failure message. It is what the applicant is sent when a booking or a cancellation does not go through, and both share it. Leave it blank and a neutral default is used.

Improved

A viewing booked over WhatsApp now reaches Alto with the applicant's email on the appointment note. Where they do not give an email in the chat, it comes from their contact record, and the viewing is attached to that contact on your Nesti record too.
Before your AI screens an applicant or offers viewing times, it has to pin the property down exactly, postcode included. Where what the person said could match more than one property, it reads back the addresses it found and asks which one, instead of choosing for them.
Properties now carry their full Alto address, including the second address line and the town, in your property list, in search, when a property is picked for a viewing and in Sequence openers. Before this, two properties on the same road could look identical in the dashboard.
Where an appointment already in your Alto diary is linked to a property, the travel time left around it is now worked out from that property's address. Appointments with no property linked keep the flat allowance they had.
The Sequence filter that leaves out transferred calls is now labelled Skip transferred calls, which is what it does. The filter itself is unchanged.
The LeadPro lead-type help text said Nesti would decide a type for a tag you left unmapped. It does not: an unmapped tag is ignored, Nesti goes on the caller's other mapped tags, and it skips the lead type when none of them apply. The wording now says that.
The property discussed on a call is kept with the conversation, so a summary email that goes out later still shows it. In the email editor that tag is called Discussed property, and on lead intake emails the same tag is Enquired property.

Fixed

A viewing booked over WhatsApp could be confirmed to the applicant when the booking had in fact failed. Confirmations now follow the outcome we have checked, and a failed attempt does not turn into a confirmation through a message, a button or a reaction.
Nesti could offer viewing times against a saved diary link that Alto no longer accepts, so the booking fell over at the last step. The live negotiator list is now checked before times are offered and before an appointment is created, and bookings are held back while that list cannot be read. In Team settings a mapping that does not resolve shows Diary link required and it cannot be saved as active.
Someone who got in touch several times about the same thing could end up with a separate LeadPro lead for each conversation. Where they already have a recent lead of the same type that your office has not moved on, the outcome is now written onto that lead. A different type of enquiry, or a lead your office has already progressed, still gets one of its own.
When two LeadPro enquiries for the same person arrived at the same moment, one of them could be dropped before it was picked up. Each separate enquiry is now kept.
An address that starts with a building name your CRM does not hold could come back with nothing found. Your AI now tries again on the street, reads back the complete addresses it found and asks which one is right, on the phone, on WhatsApp and on chat on your website. A property it offers that the person does not pick is not added to their properties of interest.
A password reset link could come back as expired before you had clicked it, because some company email security systems open the links in a message before it reaches you. The link is now spent only when you submit your new password.
An action on a conversation with no contact against it linked to the general contacts list, leaving no way through to the conversation itself. It now opens that conversation.
A call recording our parser could not read was being treated as a failed upload and retried. It is now handled without that retry, and a recording delivered to us twice stays on the conversation it was first accepted against.

13 Sep 2026

v1.0.40

Callers who withhold their number each get their own contact

Two fixes for calls, so a withheld or partly corrected phone number no longer puts an enquiry against the wrong person or the wrong number.

Fixed

When a caller withheld their number, or their phone network showed one stand-in number for lots of different people, those callers could end up on the same contact. The next caller could be greeted by a previous caller's name, and their enquiry, alert email and CRM entry filed under the wrong person. A withheld call now gets a contact of its own, and so does a call from a stand-in number once we have seen it used by callers at several unrelated agencies. The alert email for a withheld call shows the callback number they gave, where they gave one.
When a caller corrected only part of their number on a call, such as the last three digits, the AI could piece together a full number that was wrong and save it to the contact, the dashboard and your CRM, while the alert email kept the right one. The number they called from now stays unless they say a complete new number during the call, and the contact, the dashboard, your CRM and the email all take the number from the same place.

9 Sep 2026

v1.0.39

Try a flow out before a single applicant hears it

Every flow now has a Testing tab, so you can run a conversation against it and read back what your AI would say and do.

New

Every flow now has a Testing tab. Write a scenario, which is a persona plus a few checks in plain English, run it against the flow you have saved, and read the whole conversation back with a pass or fail and a reason against each check.
A test is a simulation, so the viewing it would have booked or the transfer it would have made is recorded as something it would have done rather than actually happening.
Scenarios are set up per channel, so the way your AI handles a WhatsApp thread is tested separately from the way it handles a call. You can also put two runs side by side to see what your edit changed.
Starter templates and a Draft from my setup button write your first scenarios for you, and a real conversation on your contacts page can be turned into a test.
Virtual tour links now come across from Alto, SME Professional and Gluedog. When someone asks about viewing remotely, your AI can point them at the tour already on the advert instead of offering to arrange one, and still offer them an in person viewing.
On WhatsApp and chat on your website your AI sends the tour link itself. On a call it points the caller to the advert instead, because a web address read out loud is no use to anyone.

Fixed

LeadPro leads that Nesti had already spoken to were left sitting at New in your pipeline, even though the note and the questionnaire had been written onto them. A lead still at New is now moved to Contacted once Nesti has actioned it, and a lead your own LeadPro rules have already moved on is left as it is.

5 Sep 2026

v1.0.38

Short viewings that sit back to back in the diary

You can now set your viewing and valuation lengths to the minutes you actually work in, and short viewings run one after another.

Improved

Viewing and valuation lengths in your booking settings now take any whole number of minutes from 5 to 180. Before this the setting only took multiples of 15, so a 10 minute lettings viewing was not something you could set.

Fixed

A viewing length that did not divide into 15 minutes could only start on the quarter hour, which left a gap after each one and stopped the block chaining. A 10 minute viewing now starts every 10 minutes and runs back to back. Lengths set to 15, 30, 45 or 60 minutes behave as they did.

3 Sep 2026

v1.0.37

Book a viewing without leaving the WhatsApp chat

Applicants can now pick a viewing slot inside WhatsApp, and you can label everyone in your contact list with your own tags.

New

The AI Receptionist now books viewings and valuations inside a WhatsApp chat, offering real slots from your diary so the applicant can pick one there and then.
Whoever books now gets their own confirmation by WhatsApp or email, so nobody turns up unsure of the time.
Booking has a switch per channel, so you can take bookings on WhatsApp and leave the phone on note-taking, or the other way round.
Tags replace Roles: label applicants, vendors, landlords and tenants however your branch works, and describe a tag so the AI applies it from what it hears in a conversation.
Tags come in from your CRM as well, so the way you already sort people carries straight across.
Filter and export your contacts by tag, and tag a whole upload in one go when you import a list.
Sequences can now wait and send later, counted either from the conversation or from the booked viewing, so a reminder lands the day before rather than the moment the call ends.

Improved

You can edit one person's tags straight from their record, without opening a separate page.
The Sequence audience picker has a tags column and filter, so building a list of the right applicants takes seconds.
The AI keeps a straighter story: if the details change halfway through it checks once in plain words, it sticks with what the person actually asked for, and it spots when a question has been dodged rather than answered.
Call recordings now come through the same way whatever phone system you are on.

Fixed

Emails from senders whose name has a comma in it now file against the right person.
The postcodes a team member covers now show on the Team tab as they should.

1 Sep 2026

v1.0.36

Give each Sequence its own WhatsApp conversation

Your Sequences can now carry a conversation of their own, and every viewing goes to the negotiator who covers that patch with the applicant's details attached.

New

A WhatsApp step in a Sequence can now carry its own conversation flow, so when an applicant replies the AI follows the conversation you wrote for that Sequence rather than the standard one, and goes back to normal once the thread has been quiet for a while.
Picking an approved WhatsApp template is now a search box with the message shown exactly as the contact will see it, so you can find the right one and read it back before it goes out.
Your dashboard now takes any dates you choose. Pick a custom range and your enquiry counts, summary and charts all move with it, measured against the same length of time just before.
Viewings can now be offered on the area each negotiator covers. Put their postcodes on the Team tab and the AI offers their times first, falling back to the rest of the team when nobody covering that patch is free.
Every viewing booked now carries the applicant's details into your CRM: their name, phone number and everything they told the AI, so the negotiator turning up knows exactly who they are meeting.

Improved

The chat bubble on your website can now sit higher up the page, so it never covers a cookie banner or a back-to-top button.
Every explanation in the WhatsApp step now sits on the field it belongs to, so the panel reads cleanly and the detail is there when you want it.

Fixed

An unanswered WhatsApp opener no longer sends your office a blank report. You only hear about a thread once someone has actually replied to it.
Where a Sequence splits on whether a call reached someone on your team, each call now goes down one path only. An out-of-hours emergency can go to the people who handle emergencies without the same message also going to everyone else.
Follow-up emails are no longer dropped when several go out at the same moment. They are paced and retried, and if one still does not land we know about it straight away.
Details the AI pulls out of a conversation no longer repeat themselves on the contact record.
Rentals listed in Alto after your set-up are now picked up every hour, so new stock becomes bookable without anyone having to notice it.
Saving a change on the Team tab no longer reshuffles the list, so your next edit lands on the person you picked.
Where booking is switched off, the AI no longer reads back a viewing time it cannot see. It takes their details and passes them to your team instead.

29 Aug 2026

v1.0.35

Every Alto enquiry followed up within minutes

A new enquiry landing in Alto now starts a Sequence on its own, so the applicant hears from you while they are still looking.

New

A new enquiry in Alto now starts a Sequence by itself, so the applicant gets a WhatsApp within minutes of getting in touch, with nobody having to spot it first.
Choose exactly which enquiries get that follow-up: filter by the portal the enquiry came from, the type of enquiry it is, and the branch it belongs to, so each branch can send its own message.

Improved

Turning on a new-enquiry Sequence now warns you if WhatsApp is not ready to send yet, so you do not switch one on and quietly miss the enquiries that arrive in the meantime.
A new-enquiry Sequence cannot be saved until you have picked at least one portal, which stops a Sequence sitting in your list looking live when it would never actually send.
If Alto cannot be reached for a moment, nothing is skipped: your enquiries are picked up on the next check instead of being lost.

27 Aug 2026

v1.0.34

Send a Sequence to any list of applicants you pick

You can now choose exactly who a Sequence goes out to, and have the AI pull the details you need out of every conversation.

New

Pick the list yourself. Filter your applicants, vendors and landlords, choose who should hear from you, and start the Sequence straight away over WhatsApp or email.
Urgent maintenance can now be sent to a branch on WhatsApp, so the right people know about a serious problem the moment it is reported.
Partners can now push people straight into a Sequence, so an enquiry that arrives from another system starts getting followed up without anyone rekeying it.
Ask the AI to pull out the details you care about after every conversation, then use them in your follow-up emails or to send someone down a different path in the Sequence.
A Sequence can now pass what happened in a conversation on to another system you use, as soon as the conversation ends.

Improved

A flow with more than one section now opens as a tidy outline, so you can read the whole conversation at a glance and open only the part you want to change.
Setting up your first flow now uses the same editor as the flows page, so there is one way to build a flow wherever you are working.

Fixed

A flow section with a name the system cannot read is now refused when you save, with a hint on what to rename, instead of quietly folding two sections into one.
Enquiry labels now write back to LeadPro reliably, even where the enquiry already carries a lot of information.

25 Aug 2026

v1.0.33

Every enquiry filed against the property it was about

Enquiries now land in your CRM against the right listing, and your AI employee sounds the same wherever people reach you.

New

Call summary notes written back to Alto now link the property the applicant enquired about, so the note sits on the right listing, and the same happens on other connected CRMs.
New leads created in LeadPro now carry the property address, so searching by property brings up every enquiry about it.
Your AI employee now has one persona you can edit from the WhatsApp, chat or phone set-up page, and it applies everywhere.

Improved

Flows have a simple card view alongside the full text view, so you can build a flow block by block or write the whole thing out, whichever suits you.
Drag blocks up and down to put a flow in the order you want.
The flows list shows how many blocks each flow has, and a flow one of your AI employees is running can no longer be deleted by mistake.
Small labels across the app are set in a heavier weight, so they are easier to read at a glance.

Fixed

A stray space or line break pasted into a connection key no longer stops updates coming through.
Tightened how personal details are handled in our internal records.
The default call rules now use plain hyphens, so they read cleanly.
When someone withholds their number, your AI Receptionist asks for the best number to call back on instead of trying to use a blank one, and that stays in place after every update.

23 Aug 2026

v1.0.32

Edit a whole flow like a document

The question cards are gone: a flow is now one plain page you type straight into, so changing what your AI employees say is as simple as editing a document.

New

A flow is now one plain page you type into, so you can write, reword and reorder the whole conversation the way you would write an email, and every AI employee using it picks the change up straight away.
Ready made steps drop straight into the page as words you can edit, and anything you want to add on top you simply type, so you are never hunting for the right card.
Nesti checks a flow before it saves and points at the exact line it cannot read, so a stray word never quietly changes what your applicants and clients are asked.
How your AI employees speak on the phone, such as their tone and the things they must never say, now sits at the bottom of the flow itself, so the way they talk lives with the conversation they are having.

Improved

The wording an applicant agrees to before you can message them on WhatsApp now sits in the flow as a fixed step, so it cannot be edited by mistake and what they agree to is always right.
Question sets are now called blocks everywhere in Nesti, so the words on screen match the words in the flow you are writing.
Flows now sits above your AI employees in the menu, so you write the conversation first and then choose who runs it.
There is now one place to change how your AI employees sound on the phone, the flow itself, instead of a separate tab on each one, and your existing wording was carried over for you.

Fixed

Help bubbles on long lines of text now follow your pointer, so the tip shows up next to the words you are actually reading instead of off at the end of the line.

19 Aug 2026

v1.0.31

Write the conversation once, and every AI employee follows it

You can now build a conversation in one place, apply it to any of your AI employees, and change it once for all of them.

New

Flows is a new library where you write the conversation you want your AI employees to have, in plain words, with the questions you want asked laid out as cards you can reorder.
Apply a flow to any AI employee on WhatsApp, chat on your website or the phone, and it takes on that conversation while keeping its own greeting.
Edit a flow once and every AI employee using it picks up the change straight away, so you are not making the same edit four times.
Ask an applicant for their name, phone number or email once on the flow, and each channel takes the parts that make sense for it.

Improved

The wording an applicant is read before they agree to WhatsApp messages now appears in the builder word for word, so what you see is exactly what they get.
Every AI employee now has a Setup tab holding its greeting and the flow it follows, so its whole set-up is on one screen.
The place where you switch chat on for your website and copy the code across is now called Installation, so it is not mistaken for the Setup tab.
Long conversations are easier to work through in the builder, because question sets fold away once you are done with them.

Fixed

Your logo now sits on a clean white background in the WhatsApp templates preview, so it looks the way it will on your applicant's phone.
An agency with more than one SME Professional office now shows as connected on the integrations page, with the offices, accounts and properties added up across all of them, instead of looking as though it had never been connected.
A key copied across with a stray space or line break no longer stops Alto updates reaching Nesti, so your properties and contacts keep flowing.

15 Aug 2026

v1.0.30

Your WhatsApp follow-up lands the moment the call ends

The message an applicant gets after a call now goes out straight away, instead of waiting behind the notes being written back to your CRM.

New

Your applicant lists now come across from Gluedog in full, both sales and lettings, and a very large book picks up where it left off on the next pass instead of starting again, so no applicant is left behind.

Improved

The WhatsApp follow-up after a call, any call-back you owe and the email to your team now all go out first, before the notes are written back to your CRM, so an applicant is never left waiting on a slow CRM.
The confirmation an applicant gets on WhatsApp now names the complete property address, so there is no doubt which home they enquired about.
When Nesti sends over a list of properties on WhatsApp, it now says one short line and lets the list speak for itself, instead of repeating every match underneath it.
After an enquiry on WhatsApp, the offer to look at other homes now reads as an optional aside, so it never competes with the booking Nesti is already sorting out.
Once your WhatsApp number is approved, applicants can start browsing your listings in WhatsApp within the hour, rather than waiting until the next day.
A big bulk edit in your CRM no longer pushes the hourly import off schedule, so your contacts and applicants keep coming through on time.

Fixed

A property with a very long name no longer breaks the property detail screen on WhatsApp.
Bookkeeping steps that never go near your CRM no longer wear a CRM badge in the contacts activity view.
Routine maintenance that keeps your WhatsApp connection healthy now runs on its own schedule, so a long import can never hold it up.
A slow diary no longer leaves a caller sitting in silence while Nesti looks for viewing times, it moves on and offers the times it can see.

13 Aug 2026

v1.0.29

Viewings land in a diary you can run your week from

Every viewing Nesti books now shows up in a proper week calendar, next to the appointments already in your CRM diary.

New

Nesti now has its own week calendar, so every viewing booked over WhatsApp, chat on your website or the phone lands in one diary you can work from, laid out day by day.
Appointments already in your CRM diary sit in that same calendar, with a colour for each person, so you can see your team's whole week without switching between two screens.
You can switch booking on for your agency in one go: your negotiators come over from Alto, your properties are listed available first, and Nesti starts putting viewings in the diary.
Nesti now works out travel time between viewings, so a negotiator is never booked into two places at opposite ends of your patch.
Viewing times can be set on the half hour, so a vendor who closes at 5.30 stops losing that last half hour of viewings.
Your office set-up, such as working hours and how far your team will travel, now sits in one place on the calendar instead of its own page.
After an applicant enquires about a property on WhatsApp, Nesti offers the list again so they can go straight back and look at another home.
When someone finishes an enquiry on WhatsApp, the confirmation in their own chat now names the property, so both of you can see exactly what it was about.
Whether a listing takes students, pets, smokers or housing benefit now comes straight from Alto, and applicants are told on WhatsApp and chat before they ask.
You can correct any of that on the listing yourself, and a later sync from your CRM will never overwrite what you have set.
Sequences can now branch on whether a viewing has been booked, so an applicant who has already booked stops being chased and one who has not gets the nudge.
Chat on your website can now carry out jobs in your own systems for a client who is signed in on your site. You set up what it is allowed to do, the client is asked to confirm before anything is changed, and every run is logged for you to check.
Gluedog contacts now come across with what a person is looking for, so a bare name becomes a buyer with a budget and a number of bedrooms before you ever speak to them.
A company can now connect several SME Professional offices, one for each branch, so a group of franchise offices all run through Nesti and each enquiry goes back to the right office.

Improved

Replies on chat on your website and WhatsApp come back faster.
A very large Gluedog address book now imports all the way through, picking up where it left off on the next pass instead of starting again, so no part of your contact book is left behind.
Emails sent by your rules now copy in everyone you have listed on them.

Fixed

Someone who is both an applicant and a landlord is now filed under the right kind of record in your CRM, with owners taking priority, so an instruction is never buried as an applicant.
Full height panels on your contacts and Sequences pages no longer sit underneath the banner at the top of the dashboard.
The handle on the analytics drawer is centred again.
Editing one of your own actions now warns you before you leave the page with changes unsaved.
Routine hardening around bursts of portal enquiries arriving on a single phone number.
A caller saying thank you while they are being put through no longer stops the transfer going ahead, so the call reaches your team as it should.

11 Aug 2026

v1.0.28

New listings picked up within the hour

Your listings now come through from your CRM every hour, so a property that goes live in the afternoon is ready to talk about the same day.

Improved

New and updated listings now come through from your CRM every hour instead of once overnight, so a property you put live at 4pm can be answered on that same afternoon across WhatsApp, chat on your website and the phone.
Price changes, new photos and status changes on your stock reach Nesti the same way, so applicants are never quoted something out of date.

Fixed

Notes from a call are now always written back to your CRM, even while your listings are part way through an update, so nothing is lost from the record.

7 Aug 2026

v1.0.27

Send your own forms over WhatsApp, and build your contact list your way

Sequences can now send any form you use straight over WhatsApp, you can add contacts by hand or from a spreadsheet, and two more CRMs share their full address book.

New

A WhatsApp follow-up after a call can now carry a link to any form you use, shown to the applicant as an Open form button they simply tap.
You paste the form link into the Sequence yourself, so your note of interest form, feedback form or anything else is live in minutes without asking us.
You can now add people to your contacts by hand, one at a time, so Nesti recognises them the moment they get in touch.
You can upload a spreadsheet of contacts and see every row in a preview table before anything is saved, then tick only the people you want to bring in.
Rows that cannot be imported, such as a missing phone number, a duplicate or a number outside the UK, are shown with the reason, so nothing goes missing quietly.
You can add a note against a person as you import them, and Nesti remembers it when it next speaks to them.
Gluedog now shares its full address book with Nesti overnight, so applicants, vendors, landlords and tenants are all recognised when they get in touch.
Alto now shares its full address book too, along with each person's role and what they are looking to buy or rent, so Nesti knows them from the first word.

Improved

The property browser in WhatsApp now switches itself on as soon as your Meta business verification comes through, so you no longer have to go back into the app for it.
Property results on WhatsApp and on chat on your website now show up to ten listings instead of five, so more of your stock gets seen.
The message template preview in WhatsApp settings now draws the Open form button, so what you see is exactly what your applicant receives.
The new property Sequence trigger now works with Gluedog and Alto as well as SME Professional, so a Sequence can start the moment a listing goes on the market.

Fixed

A contacts list that fails to load now shows a Retry button instead of telling you that you have no contacts.
Your properties, your team list and your analytics do the same, so a hiccup loading a page can never look like empty data.
Sequence activity now shows a Retry instead of saying there is no activity yet when the list cannot load.
Changing filters quickly no longer lets a slow, out of date answer overwrite what is already on your screen.
Where a caller did not give their name, your summary emails now read Unknown contact instead of addressing your team as there.

5 Aug 2026

v1.0.26

Everyone in your CRM, recognised the moment they get in touch

Your CRM address book now feeds Nesti directly, so applicants and clients are recognised whenever they get in touch, and your WhatsApp profile looks properly branded.

New

Nesti now fills in your WhatsApp business profile with your own details the moment you connect your number.
Your company logo is fitted automatically as your WhatsApp display picture, and the settings page tells you the size to upload.
A banner across the app now tells you if your business still needs verifying with Meta, so the property browser in WhatsApp keeps working for your applicants.
SME Professional now shares its full address book with Nesti overnight, so people are recognised when they get in touch and Nesti already knows the properties they own.
You can filter your contacts by where they came from, so a large CRM import stays out of the way of the people you actually talk to.
Reapit users can now map applicants to sales or lettings, so buyers and tenants are always sent to the right place.

Improved

The WhatsApp settings page is tidier, with a standard Save button at the bottom, and uploading a picture no longer wipes edits you have not saved yet.
Your contacts list now sorts by recent activity, so the people you have spoken to most recently stay at the top even after importing tens of thousands of records.
Pages load more smoothly while your details come in.

Fixed

A UK mobile typed with the leading zero on your website chat no longer splits one person into two contacts.
Sequences no longer warn you about unsaved changes when nothing has actually changed.
Households and offices that share one email address no longer trip up contact matching.
Notes written back to your CRM are no longer duplicated.
Handovers to your team are flagged reliably even when your CRM holds tens of thousands of contacts.
A call from a number already in your CRM now joins that person's record instead of creating a duplicate.
Routine security hardening across the app.

3 Aug 2026

v1.0.25

Browse your listings inside WhatsApp

Applicants can now scroll your properties, see the photos and book a viewing without ever leaving the WhatsApp chat.

New

When someone asks about properties on WhatsApp, they now get a proper browser inside the chat: a scrollable set of photo cards they can tap to open a full property screen.
From that property screen they can book a viewing or ask a question in one tap, and it comes back to you like any other enquiry.
If the search finds only one property, it opens straight on the full screen with the photo and the actions, so there is nothing extra to tap.
Property cards on WhatsApp now carry up to five photos instead of one, so a listing sells itself in the chat.
Asking for a property by name on WhatsApp now brings back the full card with photos, not just a line of text.

Improved

Search results on WhatsApp now lead with the street rather than the town, so a list of properties in one area is easy to tell apart.
The property card reads better: the address on top, then one clean line of price, bedrooms, bathrooms and type, then the description.
Contact roles now map to the right kind of record in your CRM. The mapping is set up when you connect rather than worked out afresh every time, and it now covers SME Professional and LeadPro along with your other connected CRMs.
Renaming a role shows you exactly what it will map to in your CRM and asks you to confirm before anything is written.
The LeadPro setup page is simpler, with the enquiry intake switches gathered into one card instead of spread across several.
Roles now has its own page, so it opens cleanly and the browser tab reads Roles rather than Contacts.

Fixed

The AI no longer describes a property again in words straight after showing you its card, and some internal wording that could slip into a WhatsApp reply has been removed.
A connected LeadPro branch no longer flashes "Setup pending" for a moment before it settles, and a branch that has had nothing through yet now says it is connected and waiting rather than looking broken.
Switching branch no longer leaves the previous branch's LeadPro status or WhatsApp banner on screen.
Loading screens on the integrations and Roles pages now match the page underneath, so nothing shifts or jumps as it appears.

30 Jul 2026

v1.0.24

Your WhatsApp set-up in one place, and problems you spot straight away

A big update to how you set up and check WhatsApp, plus warnings that come and find you when something needs fixing.

New

WhatsApp templates now have their own tab, and each one is shown exactly as it will look to the person receiving it, with the filled-in bits marked so you can see what goes where.
You can now edit your WhatsApp business profile from inside Nesti: the picture, the about line, the description, address, email, websites and business category. Before this you had to go into WhatsApp's own settings to change any of it.
A new short follow-up message for when a call gets cut off, so the person can simply reply on WhatsApp and tell you what they needed.
Problems with your WhatsApp, your CRM or your LeadPro set-up now show as a banner across the top of your dashboard. Before, they sat on one settings page and you only found them if you went looking.
Your AI Receptionist can use a different greeting at set times of day, so an evening caller can hear an out-of-hours message instead of the standard one. Returning callers can be greeted by name.

Improved

Your WhatsApp connection now renews itself in the background before it runs out, so sending cannot quietly stop working without anyone noticing.
If sending is ever paused, the WhatsApp settings page now gives you the right button to put it right there and then, instead of pointing you at one that was not on the page.
The WhatsApp settings page is wider and easier to read, and you can search your templates from the top of the list.
Messages from your AI employees no longer come out with long dashes in them, so they read the way a person would actually write.
Tidier screens across the dashboard: no more broken image boxes, a missing logo falls back to initials, and the side menu scrolls properly when the list is long.

Fixed

A quick-reply button with a long label now clearly shows it has been shortened, rather than looking like the whole label.
A few pages scrolled in two places at once. They now scroll in one.
Hardened how outside text is handled before your AI employees read it, so nothing sitting in a listing, a CRM field or a saved name can change what they say.
Tightened up how sensitive details are handled in our internal records.

29 Jul 2026

v1.0.23

Every listing searchable, every answer clean

Your stock is easier to search, and the answers your clients get back are cleaner.

New

When two of your listings share an address, your AI employees now work out which one the applicant means from the conversation so far, instead of stopping to ask them to pick.

Improved

Property descriptions coming in from your CRM are now tidied up before your AI employees read them, so replies on WhatsApp and chat stay accurate and to the point.
Long listing write-ups are now searched all the way to the end, so a feature mentioned near the bottom still comes back when an applicant asks for it.
Hover hints across the dashboard now name what you are looking at before they explain it, so a Sequence run shows its status and why a step was skipped or failed in one place.
Those hints are also easier to read. They sit on a light card and wrap long text instead of running off the edge.
LeadPro enquiries keep landing with you even when there is a big burst of activity in your CRM.

Fixed

One problem listing no longer stops the rest of its batch being findable, so the whole of your stock stays searchable.
If the search index cannot be built for part of a CRM sync, we now pick it up straight away instead of leaving those listings quietly unfindable.
Tightened up how sensitive details are handled in our internal records.

27 Jul 2026

v1.0.22

Contacts can stop and restart WhatsApp themselves

This update puts your contacts in control of WhatsApp, and puts the whole conversation into your follow-ups.

New

A contact can now tell you in plain words to stop getting WhatsApp messages, and start again whenever they like, with no special keyword to remember.
Every contact card now shows whether that person has agreed to WhatsApp, and it updates live if they change their mind partway through a chat.
You can now add the full conversation to a Sequence email, so the whole story goes out with your follow-up, not just a short summary.

Improved

Your AI employees give sharper answers about specific properties, and now handle homes that are off the market instead of hitting a dead end.
Your LeadPro connection now retries quietly through a brief hiccup, so enquiries keep flowing through.

Fixed

Phone numbers now go across in the local 07 form, so your CRM matches them to the right contact instead of making a duplicate.
Follow-up messages after a call no longer go out twice if a message needs to be retried.

26 Jul 2026

v1.0.21

Sequences that reach out at the right time of day

You can now send your follow-ups at the best time of day, and your AI answers far more detailed property questions on chat and WhatsApp.

New

Sequences can now branch by time of day and day of week, so out-of-hours enquiries go to one inbox and office-hours ones to another.
New Sequence filters let you skip a follow-up when a call was transferred to your team, or leave out certain contact roles, so the right people get notified and no one gets messaged twice.
On chat and WhatsApp, your AI can now pull the full record for the one property someone is asking about, so it answers detailed questions like parking, garden or lease.
Callers who do not give a name now get a tidy label built from their phone number, so every enquiry still lands in your CRM instead of piling up as Unknown.
On the phone, your AI Receptionist can now answer detailed questions about a single property, the same as it does on chat and WhatsApp.

Improved

Property answers on chat and WhatsApp now carry fuller descriptions, so a feature mentioned late in a listing is no longer cut off.
WhatsApp opt-ins given on the phone or in chat are now saved properly, and we never message anyone again once they have replied STOP.
Repeat-caller alerts that get held back now show up in your Activity feed, so every Sequence outcome sits in one place.
Notes now attach reliably to the right contact in SME Professional, even when the contact was not linked to the property before.

Fixed

Alto listings now carry the full property description instead of the short portal teaser, so your AI knows far more about each property.
LeadPro no longer sends the advert address on sale and let enquiries.
Fewer false error alerts across your CRM connections, so the ones that matter stand out.
The phone greeting now reliably asks callers for their email address.

23 Jul 2026

v1.0.20

Start a Sequence the moment your CRM changes

Your Sequences can now kick off straight from your CRM, chat and WhatsApp remember what each person wants, and your records come out cleaner.

New

Sequences can now start on their own when something changes in your CRM, like a new record, with filters so only the right contacts are added.
Sequences now skip anyone your team has already picked up, and can leave out chosen roles, so no one gets a message they should not.
You can now route the summary of an enquiry to the right team based on the postcode of the property.
Chat and WhatsApp now remember the properties each person asks about, so every record shows what they are interested in.
LeadPro can now create a lead even when a caller does not give their name, using a placeholder, with a simple on and off switch in settings.

Improved

Chat and WhatsApp now read the whole live conversation before they reply, so answers stay on track through longer chats.
Sequence emails now show a clear sent status for each person, so you can see exactly who has been contacted.
Property records from Alto and SME Professional now carry lease details like tenure, ground rent and service charge.
New SME Professional leads are now created against the right property with a note attached.
Your AI now keeps dates correct when it remembers details and writes notes to your CRM.
Team admins can now edit every branch, with company settings still kept separate.

Fixed

LeadPro now includes the property address when it creates a lead, so records save first time.
When a note cannot be saved to your CRM, it now shows clearly as a failure instead of quietly passing.
Knowledge base and agent changes are now checked to make sure they have really saved.
Repeat callers no longer set off the same alert twice.

20 Jul 2026

v1.0.19

Follow-ups that explain themselves

You can now see exactly what every follow-up did, choose who gets chased based on how the call went, and trust that what lands in your CRM is clean.

New

Sequences can now follow up based on how long a call lasted, with new WhatsApp templates for people who only spoke to your agent briefly.
Callers who have spoken to you before now hear a greeting that recognises them, and you can set holiday or away dates so calls forward to the right person while your team is off.

Improved

WhatsApp conversations feel more natural, with your agent waiting for someone to finish typing before it replies, acknowledging with a reaction where a full message is not needed, and stopping straight away for anyone who opts out.
Every Sequence run now tells you what actually happened, including why a step was skipped or failed and when a write back to your CRM only partly landed.
Leads now reach LeadPro across every office you have selected, even when the enquiry came in without an email address, and you choose how each type of lead is mapped.
Your agent now asks whether someone is buying or renting instead of guessing, remembers that across WhatsApp and the chat on your website, and qualifies lettings applicants on suitability so it goes back to your CRM.

Fixed

Contacts are no longer created twice in Alto when the same phone number is stored in a different format, and property details are read fresh from your CRM before they are shown to you.

12 Jul 2026

v1.0.18

Richer WhatsApp replies and smarter lead routing

You can now send approved WhatsApp templates yourself and attach photos and files to your replies, and leads from LeadPro land with the right branch office.

New

Send approved WhatsApp templates straight from a conversation, including new viewing reminder and missed call ones, so you can reach a contact even after the normal reply window has closed.
Attach photos and files to your WhatsApp replies, and send several at once.
Give the chat on your website your own launcher icon, on Growth plans.
Leads from LeadPro now go to the right branch office, chosen with a new office picker in your settings.
A built-in library of ready-made flows lets you add common question sets to your AI Receptionist without writing them from scratch.

Improved

When the AI Receptionist hands a call to your team it can now dial a direct extension, and work its way through a phone menu, so the caller reaches the right person.
Calls now use an upgraded listening setup, so the AI Receptionist picks up what callers say more accurately and stops cutting in when someone is only saying mm-hmm.

Fixed

The same lead arriving twice is no longer chased twice, and the opening message still reads naturally when a lead comes in without a property attached.

5 Jul 2026

v1.0.17

A new Sequences builder and two-way LeadPro sync

Follow-up is now something you can see and shape: build it on a canvas, branch it for different people, and let it write straight back to your CRM.

New

Sequences can now send your approved WhatsApp templates, so follow-up goes out on WhatsApp in wording you have already signed off, including the message that goes out after a call.
Sequences now have a builder you can actually see: lay the follow-up out on a canvas, split one trigger into as many paths as you need with their own filters and their own actions, and save your work as a draft until you are ready to turn it on.
A new LeadPro enquiry can now start a Sequence on its own, a Sequence can write back to your CRM as it runs, and a finished Nesti conversation now creates the lead in LeadPro without anyone typing it in.
You can now export your contacts to a CSV file, either the whole list or one contact at a time.
You can now decide what each person on your team can see and do, with a permissions grid on the Team tab and billing and company settings kept to the people who should have them.

Improved

If you are already subscribed, you can now change your plan in place instead of cancelling and starting again.

Fixed

Fixed a problem that could leave the same note on a record twice in Gluedog.
Your AI team now checks your live property list before it names a property or gives out any details, and property searches match better when someone gives a name or a street, so nothing gets guessed.

28 Jun 2026

v1.0.16

Sequences, smarter chat and multiple Alto accounts

You can now set your own follow ups running, open the chat on your website exactly when you want it, and connect more than one Alto account.

New

You can open the chat on your website from your own button, or have it open by itself as soon as someone lands on the page.
Sequences let you pick what starts a follow up, narrow it down to the right people and choose what happens next, with a log of every run so you can see what went out.
Sequences now control what gets written back to your CRM and which branch a contact belongs to, so records land in the right place.
You can connect more than one Alto account to your company, manage them all in one place, and see which account each contact synced to.

Improved

Contacts and Roles now sit together under People and the sidebar folds away, so there is more room for the work in front of you.
The AI now remembers people it has spoken to before, so it stops asking for a name it already has, and you can decide which details it asks for at the start or clear what it remembers about a contact at any time.

Fixed

If a WhatsApp does not get through you will now see it marked in the contact's thread, and a message that failed is never quietly sent again later.
Enquiries now match to the contact you already have in Alto, SME Professional and more CRMs instead of creating a duplicate, and notes save reliably every time.

21 Jun 2026

v1.0.15

LeadPro enquiries answered the moment they land

Your LeadPro enquiries now get an instant WhatsApp reply, come back qualified, and every contact shows you exactly which CRM it came from.

New

Connect LeadPro and every new enquiry gets an instant WhatsApp reply, is qualified with your own questions, and the answers are written straight back into LeadPro.
Writing information back to Gluedog can now be switched on branch by branch, so only the offices you choose send anything back.
Contacts now show which CRM they came from, with a clearer CRM panel on the contact record.

Improved

You can now see when a WhatsApp message did not reach someone, along with the reason it failed.
New lead and handoff email alerts now take you straight to the exact conversation rather than a general list.
Follow-up email templates can be previewed before you apply them, so you know exactly what will be sent.

Fixed

The same LeadPro enquiry can no longer receive the opening message twice, and enquiries are handed back to your team when WhatsApp is not connected yet.
Team invitations now arrive reliably, and we have tightened how invitation links are handled behind the scenes.

14 Jun 2026

v1.0.14

Under-offer properties, follow-up emails and a tidier website chat

Your AI now tells people when a property is under offer, the chat on your website is easier to set up and better looking, and you can build the email that goes out after a conversation exactly how you want it.

New

Your AI now finds properties that are under offer when someone asks by name, tells the customer they are under offer and marks them clearly on the property cards in WhatsApp and the chat on your website, so nobody is offered a viewing on something already sold.
When you push a contact across, the profile your AI has built up during the conversation now goes with it, so the record lands in your CRM with what the customer actually told you.
You can now write the email that goes out after a conversation in a proper editor, start from a ready-made template, add your own images and company logo, and send yourself a test before it goes live to anyone.

Improved

Quick links in the chat on your website are no longer capped, and you can drag them into the order you want and hide the ones you do not need, so people jump straight to the pages that matter to you.
The chat on your website now picks up your exact brand colour, sits cleanly on dark website backgrounds with no white edge, and shows a much tidier loading state while it starts up.
The chat rules page now shows you at a glance whether your follow-up email is switched on, and takes you straight into the editor from there.

Fixed

Follow-up emails now go out exactly as you built them, with your images showing properly and the right subject line on the reply.
You can now preview the chat from inside your dashboard before you have added your website to your allowed domains, so you can see how it looks while you are still setting it up.

7 Jun 2026

v1.0.13

WhatsApp follow-ups, quick links and Groups

Nesti can now follow up on WhatsApp after a conversation, the chat on your website carries your own links and logo, and agencies with more than one branch can see every office in one place.

New

Once a conversation ends, Nesti can send a follow-up message on WhatsApp, so the person gets your details and any links you want to share without anyone on your team chasing.
Nesti now asks for permission before it sends a WhatsApp follow-up, and if someone replies STOP it takes them off straight away and puts them back on only if they ask again.
You can now add your own quick links to the chat on your website, such as booking a valuation or browsing properties, and give each site its own logo.
Agencies with more than one branch can now work in Groups, with a Group filter across the dashboard, contacts and analytics, and chat on your group website answered too.
Group admins can be given view-only access, so they can see everything across the branches without changing any settings by accident.

Improved

Nesti now holds on to contact details more reliably in Gluedog, so repeat enquiries land on the right record.
Dashboard summaries and performance figures now count every conversation rather than a sample, and use your own local time.

Fixed

Numbers across the dashboard and inbox now display correctly, and if the inbox cannot load you get a clear retry instead of a blank screen.

31 May 2026

v1.0.12

Your new action inbox, and CRM setup you can do yourself

Your home screen now leads with the enquiries that actually need a person, and you can hook your CRM up on your own without waiting on us.

New

Connect Alto, SME Professional, Gluedog and more CRMs straight from the integrations page, so you can get set up without waiting on us.
Your home screen is now an action inbox that puts the enquiries needing a person at the top, with your performance figures a click away in a drawer.

Improved

Connecting your WhatsApp number is now a handful of short steps, and if your verification code arrives as a phone call instead of a text, Nesti picks it up for you.
Incoming WhatsApp messages now show as read once Nesti has picked them up, so the person waiting knows their message has landed.
If you run more than one branch, you can now see contacts and account health across all of them together instead of one branch at a time.
Contacts have proper filters and sorting in place of the old tabs, so you can pull up exactly the enquiries you want and the filter menus stay on screen where you can read them.

Fixed

Identical follow-up emails no longer go out twice, internal bookkeeping notes stay out of your CRM, and syncs with SME Professional and Gluedog now recover on their own instead of dropping out.
The AI no longer puts forward properties that are under offer or sold subject to contract, picks up visibility changes straight away, and keeps rentals and sales apart when someone is vague about what they are after.
Some quiet work to tighten who can see and change what inside your account, plus a fix so invites always land with the right person.

24 May 2026

v1.0.11

Invite your team and filter by branch

Your whole team can now get into Nesti, and if you run more than one branch you can see just the branch you care about.

New

Invite colleagues into your Nesti account by email, see who has not accepted yet, resend an invite that has gone stale, and remove anyone who has left.
Agencies with more than one branch get an Organisation tab in settings, so you can look after people across every branch from one place.
Filter your dashboard down to one branch or a few, so you only see the enquiries that belong to you.

Improved

Connecting your CRM is clearer, with a setup checklist for each provider and phone numbers tidied into one consistent format so records match up properly.
Property updates from SME Professional come through faster, because we only pull the marketing details again when something has actually changed.

Fixed

The chat on your website now keeps a complete record of everything the customer typed, including the odd message that used to go missing.
Property photos coming across from Alto now cope with a hiccup quietly instead of holding up the rest of the record.
We tightened up account security behind the scenes.

17 May 2026

v1.0.10

A CRM link you can rely on

Your CRM link is steadier this week, quicker to put right when something goes wrong, and open to more systems.

New

You can now start a sync yourself for any of your connected CRMs from the integrations page, whenever you want everything brought right up to date.

Improved

Nesti now links up with even more CRM systems, so more agents can keep contacts, properties and new enquiries in step.
WhatsApp messages now fill in the right details every time, so nothing goes out with placeholder text left in it.
If you use Gluedog, your properties now keep themselves up to date in the background, and agents running more than one branch see the right CRM name against each branch.
When a CRM connection runs into trouble you now see it plainly, with a button to try again, rather than it quietly showing as disconnected.

Fixed

A sync that gets interrupted no longer leaves your CRM stuck on syncing, and your property counts now show the real figure.
Contacts in SME Professional with more than one phone number are matched properly, so enquiries land against the right person.
After a call, everything Nesti has gathered is written back to your CRM in order, so one update no longer overwrites another.

10 May 2026

v1.0.9

A property list you can actually work from

Your property list is far easier to search, read and work from, and Alto no longer needs switching on for you.

New

Click any address in your property list to open a detail panel with everything Nesti holds on that property.
You can now set the rules your AI Receptionist follows on calls straight from the dashboard, alongside your post-conversation rules.

Improved

Alto is now switched on for every customer, so your properties and contacts come into Nesti without anyone needing to enable it for you.
Nesti now gives the exact asking price when someone asks about a property, both in the chat on your website and on the property cards it sends.
Setting which of your websites the chat runs on is quicker, and your changes now save on their own.
Your property list filters by branch, keeps the address and agent columns in view as you scroll across, and shows the listing title above the full address.
If a payment does not go through, you keep working and see a banner rather than losing access straight away.

Fixed

Property syncing from your CRM is more reliable, listing photos included, and your list refreshes on its own once a sync has finished.
Pages and tabs no longer flash empty or reset themselves while they load, so moving around the dashboard feels steadier.

3 May 2026

v1.0.8

Sharper property answers on chat and WhatsApp

Your agent now matches properties more carefully, keeps better track of what has already been said, and gives people the same experience whether they message you on WhatsApp or on your website.

New

The chat on your website can now offer quick replies for people to tap, and shows properties as cards inside the conversation.
You can now search for a flow by name and add it straight into your AI Receptionist's setup, instead of scrolling through the list to find it.

Improved

WhatsApp now works the same way as the chat on your website, so people get the same answers whichever one they use, and the conversation picks up where it left off.
Transcripts written back to your CRM are tidier, with repeated entries stripped out.
Property matching is sharper: it ranks how well each property fits what someone asked for, checks which area they mean when a town name appears in more than one county, and stops offering properties it has already mentioned.
Your agent keeps better track of what has already been covered, asks a quick question when a request is unclear instead of guessing, and accepts a no without pushing.
The flow builder is easier to follow, with a clearer question panel and numbered steps on the canvas.

Fixed

Fixed the chat on your website showing leftover bits on screen after a reply had already finished.

26 Apr 2026

v1.0.7

Every conversation in one place, cleaner handovers

WhatsApp and website chats now sit together in your contacts, and when a conversation needs a person, your team gets told straight away.

New

WhatsApp and chats from your website are now grouped by conversation in your contacts, so you can read the whole thread and reply from the same box.
You can now pause automatic replies for a single contact, so your team can take the conversation over and the AI stays quiet until you hand it back.
When a conversation is handed over to your team you get a chime and an alert, and if nobody picks it up we follow it up by email so it does not get missed.
Actions from each conversation now push through to Alto and SME Professional, and the contact shows as synced as soon as it lands.

Improved

Your inbox remembers where you left off, dropping you at your first unread message and opening the right tab when you follow a link to a contact.
Property details sent over WhatsApp read more cleanly, with tidier captions and long messages kept to a sensible length.
Property searches are better at offering a close match when nothing fits the enquiry exactly.

Fixed

Every call now gets its transcript and summary written up properly, including calls that come in on a line that is still being set up.

19 Apr 2026

v1.0.6

WhatsApp and website chat go live

Your AI Receptionist now handles WhatsApp and the chat on your website properly, each with its own greeting and its own way of working.

New

Your AI Receptionist now answers WhatsApp messages, sends property details as cards, offers tappable quick replies and hands the conversation over to your team when someone needs a person.
You can connect your own WhatsApp business number straight from the dashboard, see the full message history on the contact, turn the automatic replies off for anyone you want to handle yourself, and send a message by hand whenever you need to step in.

Improved

The chat on your website now runs on its own greeting and its own set of rules rather than borrowing the phone ones, so it can look up your properties and reply in a way that suits someone typing.
SME Professional now moves enquiries, contacts and notes both ways without anyone rekeying them.
With Alto you can now pull your properties across whenever you want instead of waiting for the next sync, and every conversation shows you which CRM record it belongs to.
Calls hand over to your team more cleanly, and what happens after a call now lands on the right contact every time.

Fixed

Property search now tells sales and lettings apart the same way whatever CRM you are on, and we fixed a case where search could stop working shortly after a CRM was connected.
Made further behind the scenes improvements to keep your data safe.

12 Apr 2026

v1.0.5

Find and rank your enquiries faster

Your contacts list has had a proper clean-up, so the enquiries worth chasing are easier to spot and much quicker to find.

New

You can now filter your contacts by tier, so you can pull up just the enquiries you care about instead of scrolling the whole list.
Conversations that have not yet been matched to a contact now have their own search, so you can find a specific caller or enquiry in seconds rather than hunting through everything.
You can now message our team for help without leaving your Nesti account.

Improved

Every enquiry now carries a clearer score with plainer labels, so at a glance you can tell a keen buyer from someone who is only browsing.
Connecting Gluedog is smoother, and we have tightened how your connection details are stored behind the scenes.
Your properties sync across more reliably, and your agent is clearer about which of your listings it should be talking about.
Building your own question flows is steadier, with no repeated sections and tidier typing when you add a question.
Phone conversations flow more naturally after an update to the way your agent handles a call.

Fixed

Calls where the caller rings off without saying anything now attach to the right contact instead of sitting on their own.

29 Mar 2026

v1.0.4

A tidier dashboard and rules that stay put

Your dashboard is easier to move around, your email rules stay exactly where you put them, and getting a new account set up takes a lot less time.

New

Your CRM and other connections now have their own area in the dashboard, so it is clear at a glance what Nesti is plugged into.
Agent settings now have a save bar, so you decide when your changes go live rather than them saving the moment you type.

Improved

Notes and conversation records written into SME Professional now try again if your CRM is busy, so nothing gets dropped.
The chat on your website now sits neatly alongside your other roles in the dashboard, and the cards, buttons and headings around it have had a tidy up that works better on smaller screens.
Setting up a new account is quicker and smoother, with fewer steps to get through and no more jumpy screens along the way.
Building the questions your agent asks is faster: a new question is ready to type straight away, and removing a flow or a rule no longer stops to ask you twice.
Transfer numbers are now checked and tidied as you enter them, so a call always hands off to the right person.

Fixed

Email rules now keep the order you set, and addresses no longer jump between rules when you save.

22 Mar 2026

v1.0.3

Chat on your website, plus two more CRMs

Your website can now answer visitors on its own, and Nesti connects to two more CRMs so every conversation lands where you already work.

New

Add Nesti to your website and it answers visitors as they type, shows the properties that match with photos, and picks up where an earlier conversation left off.
Set the colours, greeting and position of the chat on your website from your dashboard, and see exactly how it will look before you put it live.
Connect Alto or SME Professional and new contacts and conversation notes write straight back into your CRM, with control over which role each new contact is created under.

Improved

Your contacts list is quicker to work with, with sorting, paging and details that are ready before you click into them.
Calls hold up better: recordings play back more reliably, Nesti retries on its own if something goes wrong behind the scenes, and calls already in progress are no longer cut short when we ship an update.

Fixed

Chat conversations are now saved in full, so nothing goes missing from the transcript.
Your minutes allowance only resets when your plan actually renews or changes.
Signing in now works however you type your email address, password rules match across sign-up and reset, and we made a broad round of security and privacy improvements across the platform.

15 Mar 2026

v1.0.2

More CRMs and a new Conversations page

This week Nesti got closer to your CRM, and gave you one place to see every conversation it has handled.

New

Nesti now works with Gluedog, and new contacts it creates are pushed straight back into more CRMs, so nobody has to retype them.
A new Conversations page brings every call, message and chat together in one place, with tabs so you can find what you need quickly.
Nesti can now search your property list, so it pulls up the right property when someone asks about one.

Improved

Contact records now keep the conversation history in step, with a tidy summary and a player so you can listen back to what was said.
Your knowledge base handles more of the documents you upload, and managing or removing a file is clearer, with a confirmation before anything is deleted.
The details and follow-up actions Nesti picks out of each conversation are more accurate, and the summaries in your email notifications read cleanly.
On the phone, the agent opens more naturally and now spells details like names and email addresses back to the caller to check it has them right, and passing a call to your team is more reliable.

8 Mar 2026

v1.0.1

Every enquiry now has a contact

Nesti now keeps one record for every person who gets in touch, so you can see their full history, how well each enquiry went, and what Nesti already knows about them.

New

You can now connect more CRMs, and your properties stay in step with Nesti automatically.
A new Contacts page pulls every enquiry from the same person into one record, so you can search, sort and filter your enquiries and link up any that were left on their own.
Nesti now remembers what it learned about a contact and brings it back next time, so people who come back to you do not have to repeat themselves.
Every contact now shows a confidence score with a simple trend line, so you can see at a glance which enquiries are going well and which need one of your team.

Improved

Your knowledge base keeps your files in step with Nesti, so when you update what your agent should know, it picks it up.
Flows are easier to build and manage, both when you first set Nesti up and any time after that, and the flows you have switched on now follow what you have actually set up.

Fixed

Resetting your password now works smoothly from start to finish, and you get a clear message if your reset link has expired.
Tidied up the dashboard so pages no longer shift about as you move around them.

1 Mar 2026

v1.0.0

Nesti is live: your AI Receptionist and dashboard

This is the very first release of Nesti, so your AI Receptionist starts answering enquiries 24-7 and everything it hears lands in your own dashboard.

New

Sign up, add your company details and your branding, and get set up without any technical work.
Every enquiry lands in one place with a full transcript, a short written summary, the caller's contact and property details, and a score showing how interested they were.
Your dashboard flags the enquiries that need a person, ordered by how urgent they are, so nothing sits waiting.
Teach your AI Receptionist your own way of working by uploading your documents to its knowledge base and building the questions it asks in the flow builder.
See how you are doing at a glance with your enquiry numbers, how calls are trending over time, and where your enquiries came from.
Manage your plan and billing yourself, and get an email when you are getting close to your usage for the billing cycle.
You get your own Nesti number that answers 24-7, records and writes up every call, and hands the caller over to your team when they need a person.