Nesti | Changelog

3 Sep 2026

v1.0.37 · Latest

Book a viewing without leaving the WhatsApp chat

Applicants can now pick a viewing slot inside WhatsApp, and you can label everyone in your contact list with your own tags.

New

The AI Receptionist now books viewings and valuations inside a WhatsApp chat, offering real slots from your diary so the applicant can pick one there and then.
Whoever books now gets their own confirmation by WhatsApp or email, so nobody turns up unsure of the time.
Booking has a switch per channel, so you can take bookings on WhatsApp and leave the phone on note-taking, or the other way round.
Tags replace Roles: label applicants, vendors, landlords and tenants however your branch works, and describe a tag so the AI applies it from what it hears in a conversation.
Tags come in from your CRM as well, so the way you already sort people carries straight across.
Filter and export your contacts by tag, and tag a whole upload in one go when you import a list.
Sequences can now wait and send later, counted either from the conversation or from the booked viewing, so a reminder lands the day before rather than the moment the call ends.

Improved

You can edit one person's tags straight from their record, without opening a separate page.
The Sequence audience picker has a tags column and filter, so building a list of the right applicants takes seconds.
The AI keeps a straighter story: if the details change halfway through it checks once in plain words, it sticks with what the person actually asked for, and it spots when a question has been dodged rather than answered.
Call recordings now come through the same way whatever phone system you are on.

Fixed

Emails from senders whose name has a comma in it now file against the right person.
The postcodes a team member covers now show on the Team tab as they should.

1 Sep 2026

v1.0.36

Give each Sequence its own WhatsApp conversation

Your Sequences can now carry a conversation of their own, and every viewing goes to the negotiator who covers that patch with the applicant's details attached.

New

A WhatsApp step in a Sequence can now carry its own conversation flow, so when an applicant replies the AI follows the conversation you wrote for that Sequence rather than the standard one, and goes back to normal once the thread has been quiet for a while.
Picking an approved WhatsApp template is now a search box with the message shown exactly as the contact will see it, so you can find the right one and read it back before it goes out.
Your dashboard now takes any dates you choose. Pick a custom range and your enquiry counts, summary and charts all move with it, measured against the same length of time just before.
Viewings can now be offered on the area each negotiator covers. Put their postcodes on the Team tab and the AI offers their times first, falling back to the rest of the team when nobody covering that patch is free.
Every viewing booked now carries the applicant's details into your CRM: their name, phone number and everything they told the AI, so the negotiator turning up knows exactly who they are meeting.

Improved

The chat bubble on your website can now sit higher up the page, so it never covers a cookie banner or a back-to-top button.
Every explanation in the WhatsApp step now sits on the field it belongs to, so the panel reads cleanly and the detail is there when you want it.

Fixed

An unanswered WhatsApp opener no longer sends your office a blank report. You only hear about a thread once someone has actually replied to it.
Where a Sequence splits on whether a call reached someone on your team, each call now goes down one path only. An out-of-hours emergency can go to the people who handle emergencies without the same message also going to everyone else.
Follow-up emails are no longer dropped when several go out at the same moment. They are paced and retried, and if one still does not land we know about it straight away.
Details the AI pulls out of a conversation no longer repeat themselves on the contact record.
Rentals listed in Alto after your set-up are now picked up every hour, so new stock becomes bookable without anyone having to notice it.
Saving a change on the Team tab no longer reshuffles the list, so your next edit lands on the person you picked.
Where booking is switched off, the AI no longer reads back a viewing time it cannot see. It takes their details and passes them to your team instead.

29 Aug 2026

v1.0.35

Every Alto enquiry followed up within minutes

A new enquiry landing in Alto now starts a Sequence on its own, so the applicant hears from you while they are still looking.

New

A new enquiry in Alto now starts a Sequence by itself, so the applicant gets a WhatsApp within minutes of getting in touch, with nobody having to spot it first.
Choose exactly which enquiries get that follow-up: filter by the portal the enquiry came from, the type of enquiry it is, and the branch it belongs to, so each branch can send its own message.

Improved

Turning on a new-enquiry Sequence now warns you if WhatsApp is not ready to send yet, so you do not switch one on and quietly miss the enquiries that arrive in the meantime.
A new-enquiry Sequence cannot be saved until you have picked at least one portal, which stops a Sequence sitting in your list looking live when it would never actually send.
If Alto cannot be reached for a moment, nothing is skipped: your enquiries are picked up on the next check instead of being lost.

27 Aug 2026

v1.0.34

Send a Sequence to any list of applicants you pick

You can now choose exactly who a Sequence goes out to, and have the AI pull the details you need out of every conversation.

New

Pick the list yourself. Filter your applicants, vendors and landlords, choose who should hear from you, and start the Sequence straight away over WhatsApp or email.
Urgent maintenance can now be sent to a branch on WhatsApp, so the right people know about a serious problem the moment it is reported.
Partners can now push people straight into a Sequence, so an enquiry that arrives from another system starts getting followed up without anyone rekeying it.
Ask the AI to pull out the details you care about after every conversation, then use them in your follow-up emails or to send someone down a different path in the Sequence.
A Sequence can now pass what happened in a conversation on to another system you use, as soon as the conversation ends.

Improved

A flow with more than one section now opens as a tidy outline, so you can read the whole conversation at a glance and open only the part you want to change.
Setting up your first flow now uses the same editor as the flows page, so there is one way to build a flow wherever you are working.

Fixed

A flow section with a name the system cannot read is now refused when you save, with a hint on what to rename, instead of quietly folding two sections into one.
Enquiry labels now write back to LeadPro reliably, even where the enquiry already carries a lot of information.

25 Aug 2026

v1.0.33

Every enquiry filed against the property it was about

Enquiries now land in your CRM against the right listing, and your AI employee sounds the same wherever people reach you.

New

Call summary notes written back to Alto now link the property the applicant enquired about, so the note sits on the right listing, and the same happens on other connected CRMs.
New leads created in LeadPro now carry the property address, so searching by property brings up every enquiry about it.
Your AI employee now has one persona you can edit from the WhatsApp, chat or phone set-up page, and it applies everywhere.

Improved

Flows have a simple card view alongside the full text view, so you can build a flow block by block or write the whole thing out, whichever suits you.
Drag blocks up and down to put a flow in the order you want.
The flows list shows how many blocks each flow has, and a flow one of your AI employees is running can no longer be deleted by mistake.
Small labels across the app are set in a heavier weight, so they are easier to read at a glance.

Fixed

A stray space or line break pasted into a connection key no longer stops updates coming through.
Tightened how personal details are handled in our internal records.
The default call rules now use plain hyphens, so they read cleanly.
When someone withholds their number, your AI Receptionist asks for the best number to call back on instead of trying to use a blank one, and that stays in place after every update.

23 Aug 2026

v1.0.32

Edit a whole flow like a document

The question cards are gone: a flow is now one plain page you type straight into, so changing what your AI employees say is as simple as editing a document.

New

A flow is now one plain page you type into, so you can write, reword and reorder the whole conversation the way you would write an email, and every AI employee using it picks the change up straight away.
Ready made steps drop straight into the page as words you can edit, and anything you want to add on top you simply type, so you are never hunting for the right card.
Nesti checks a flow before it saves and points at the exact line it cannot read, so a stray word never quietly changes what your applicants and clients are asked.
How your AI employees speak on the phone, such as their tone and the things they must never say, now sits at the bottom of the flow itself, so the way they talk lives with the conversation they are having.

Improved

The wording an applicant agrees to before you can message them on WhatsApp now sits in the flow as a fixed step, so it cannot be edited by mistake and what they agree to is always right.
Question sets are now called blocks everywhere in Nesti, so the words on screen match the words in the flow you are writing.
Flows now sits above your AI employees in the menu, so you write the conversation first and then choose who runs it.
There is now one place to change how your AI employees sound on the phone, the flow itself, instead of a separate tab on each one, and your existing wording was carried over for you.

Fixed

Help bubbles on long lines of text now follow your pointer, so the tip shows up next to the words you are actually reading instead of off at the end of the line.

19 Aug 2026

v1.0.31

Write the conversation once, and every AI employee follows it

You can now build a conversation in one place, apply it to any of your AI employees, and change it once for all of them.

New

Flows is a new library where you write the conversation you want your AI employees to have, in plain words, with the questions you want asked laid out as cards you can reorder.
Apply a flow to any AI employee on WhatsApp, chat on your website or the phone, and it takes on that conversation while keeping its own greeting.
Edit a flow once and every AI employee using it picks up the change straight away, so you are not making the same edit four times.
Ask an applicant for their name, phone number or email once on the flow, and each channel takes the parts that make sense for it.

Improved

The wording an applicant is read before they agree to WhatsApp messages now appears in the builder word for word, so what you see is exactly what they get.
Every AI employee now has a Setup tab holding its greeting and the flow it follows, so its whole set-up is on one screen.
The place where you switch chat on for your website and copy the code across is now called Installation, so it is not mistaken for the Setup tab.
Long conversations are easier to work through in the builder, because question sets fold away once you are done with them.

Fixed

Your logo now sits on a clean white background in the WhatsApp templates preview, so it looks the way it will on your applicant's phone.
An agency with more than one SME Professional office now shows as connected on the integrations page, with the offices, accounts and properties added up across all of them, instead of looking as though it had never been connected.
A key copied across with a stray space or line break no longer stops Alto updates reaching Nesti, so your properties and contacts keep flowing.

15 Aug 2026

v1.0.30

Your WhatsApp follow-up lands the moment the call ends

The message an applicant gets after a call now goes out straight away, instead of waiting behind the notes being written back to your CRM.

New

Your applicant lists now come across from Gluedog in full, both sales and lettings, and a very large book picks up where it left off on the next pass instead of starting again, so no applicant is left behind.

Improved

The WhatsApp follow-up after a call, any call-back you owe and the email to your team now all go out first, before the notes are written back to your CRM, so an applicant is never left waiting on a slow CRM.
The confirmation an applicant gets on WhatsApp now names the complete property address, so there is no doubt which home they enquired about.
When Nesti sends over a list of properties on WhatsApp, it now says one short line and lets the list speak for itself, instead of repeating every match underneath it.
After an enquiry on WhatsApp, the offer to look at other homes now reads as an optional aside, so it never competes with the booking Nesti is already sorting out.
Once your WhatsApp number is approved, applicants can start browsing your listings in WhatsApp within the hour, rather than waiting until the next day.
A big bulk edit in your CRM no longer pushes the hourly import off schedule, so your contacts and applicants keep coming through on time.

Fixed

A property with a very long name no longer breaks the property detail screen on WhatsApp.
Bookkeeping steps that never go near your CRM no longer wear a CRM badge in the contacts activity view.
Routine maintenance that keeps your WhatsApp connection healthy now runs on its own schedule, so a long import can never hold it up.
A slow diary no longer leaves a caller sitting in silence while Nesti looks for viewing times, it moves on and offers the times it can see.

13 Aug 2026

v1.0.29

Viewings land in a diary you can run your week from

Every viewing Nesti books now shows up in a proper week calendar, next to the appointments already in your CRM diary.

New

Nesti now has its own week calendar, so every viewing booked over WhatsApp, chat on your website or the phone lands in one diary you can work from, laid out day by day.
Appointments already in your CRM diary sit in that same calendar, with a colour for each person, so you can see your team's whole week without switching between two screens.
You can switch booking on for your agency in one go: your negotiators come over from Alto, your properties are listed available first, and Nesti starts putting viewings in the diary.
Nesti now works out travel time between viewings, so a negotiator is never booked into two places at opposite ends of your patch.
Viewing times can be set on the half hour, so a vendor who closes at 5.30 stops losing that last half hour of viewings.
Your office set-up, such as working hours and how far your team will travel, now sits in one place on the calendar instead of its own page.
After an applicant enquires about a property on WhatsApp, Nesti offers the list again so they can go straight back and look at another home.
When someone finishes an enquiry on WhatsApp, the confirmation in their own chat now names the property, so both of you can see exactly what it was about.
Whether a listing takes students, pets, smokers or housing benefit now comes straight from Alto, and applicants are told on WhatsApp and chat before they ask.
You can correct any of that on the listing yourself, and a later sync from your CRM will never overwrite what you have set.
Sequences can now branch on whether a viewing has been booked, so an applicant who has already booked stops being chased and one who has not gets the nudge.
Chat on your website can now carry out jobs in your own systems for a client who is signed in on your site. You set up what it is allowed to do, the client is asked to confirm before anything is changed, and every run is logged for you to check.
Gluedog contacts now come across with what a person is looking for, so a bare name becomes a buyer with a budget and a number of bedrooms before you ever speak to them.
A company can now connect several SME Professional offices, one for each branch, so a group of franchise offices all run through Nesti and each enquiry goes back to the right office.

Improved

Replies on chat on your website and WhatsApp come back faster.
A very large Gluedog address book now imports all the way through, picking up where it left off on the next pass instead of starting again, so no part of your contact book is left behind.
Emails sent by your rules now copy in everyone you have listed on them.

Fixed

Someone who is both an applicant and a landlord is now filed under the right kind of record in your CRM, with owners taking priority, so an instruction is never buried as an applicant.
Full height panels on your contacts and Sequences pages no longer sit underneath the banner at the top of the dashboard.
The handle on the analytics drawer is centred again.
Editing one of your own actions now warns you before you leave the page with changes unsaved.
Routine hardening around bursts of portal enquiries arriving on a single phone number.
A caller saying thank you while they are being put through no longer stops the transfer going ahead, so the call reaches your team as it should.

11 Aug 2026

v1.0.28

New listings picked up within the hour

Your listings now come through from your CRM every hour, so a property that goes live in the afternoon is ready to talk about the same day.

Improved

New and updated listings now come through from your CRM every hour instead of once overnight, so a property you put live at 4pm can be answered on that same afternoon across WhatsApp, chat on your website and the phone.
Price changes, new photos and status changes on your stock reach Nesti the same way, so applicants are never quoted something out of date.

Fixed

Notes from a call are now always written back to your CRM, even while your listings are part way through an update, so nothing is lost from the record.

7 Aug 2026

v1.0.27

Send your own forms over WhatsApp, and build your contact list your way

Sequences can now send any form you use straight over WhatsApp, you can add contacts by hand or from a spreadsheet, and two more CRMs share their full address book.

New

A WhatsApp follow-up after a call can now carry a link to any form you use, shown to the applicant as an Open form button they simply tap.
You paste the form link into the Sequence yourself, so your note of interest form, feedback form or anything else is live in minutes without asking us.
You can now add people to your contacts by hand, one at a time, so Nesti recognises them the moment they get in touch.
You can upload a spreadsheet of contacts and see every row in a preview table before anything is saved, then tick only the people you want to bring in.
Rows that cannot be imported, such as a missing phone number, a duplicate or a number outside the UK, are shown with the reason, so nothing goes missing quietly.
You can add a note against a person as you import them, and Nesti remembers it when it next speaks to them.
Gluedog now shares its full address book with Nesti overnight, so applicants, vendors, landlords and tenants are all recognised when they get in touch.
Alto now shares its full address book too, along with each person's role and what they are looking to buy or rent, so Nesti knows them from the first word.

Improved

The property browser in WhatsApp now switches itself on as soon as your Meta business verification comes through, so you no longer have to go back into the app for it.
Property results on WhatsApp and on chat on your website now show up to ten listings instead of five, so more of your stock gets seen.
The message template preview in WhatsApp settings now draws the Open form button, so what you see is exactly what your applicant receives.
The new property Sequence trigger now works with Gluedog and Alto as well as SME Professional, so a Sequence can start the moment a listing goes on the market.

Fixed

A contacts list that fails to load now shows a Retry button instead of telling you that you have no contacts.
Your properties, your team list and your analytics do the same, so a hiccup loading a page can never look like empty data.
Sequence activity now shows a Retry instead of saying there is no activity yet when the list cannot load.
Changing filters quickly no longer lets a slow, out of date answer overwrite what is already on your screen.
Where a caller did not give their name, your summary emails now read Unknown contact instead of addressing your team as there.

5 Aug 2026

v1.0.26

Everyone in your CRM, recognised the moment they get in touch

Your CRM address book now feeds Nesti directly, so applicants and clients are recognised whenever they get in touch, and your WhatsApp profile looks properly branded.

New

Nesti now fills in your WhatsApp business profile with your own details the moment you connect your number.
Your company logo is fitted automatically as your WhatsApp display picture, and the settings page tells you the size to upload.
A banner across the app now tells you if your business still needs verifying with Meta, so the property browser in WhatsApp keeps working for your applicants.
SME Professional now shares its full address book with Nesti overnight, so people are recognised when they get in touch and Nesti already knows the properties they own.
You can filter your contacts by where they came from, so a large CRM import stays out of the way of the people you actually talk to.
Reapit users can now map applicants to sales or lettings, so buyers and tenants are always sent to the right place.

Improved

The WhatsApp settings page is tidier, with a standard Save button at the bottom, and uploading a picture no longer wipes edits you have not saved yet.
Your contacts list now sorts by recent activity, so the people you have spoken to most recently stay at the top even after importing tens of thousands of records.
Pages load more smoothly while your details come in.

Fixed

A UK mobile typed with the leading zero on your website chat no longer splits one person into two contacts.
Sequences no longer warn you about unsaved changes when nothing has actually changed.
Households and offices that share one email address no longer trip up contact matching.
Notes written back to your CRM are no longer duplicated.
Handovers to your team are flagged reliably even when your CRM holds tens of thousands of contacts.
A call from a number already in your CRM now joins that person's record instead of creating a duplicate.
Routine security hardening across the app.

3 Aug 2026

v1.0.25

Browse your listings inside WhatsApp

Applicants can now scroll your properties, see the photos and book a viewing without ever leaving the WhatsApp chat.

New

When someone asks about properties on WhatsApp, they now get a proper browser inside the chat: a scrollable set of photo cards they can tap to open a full property screen.
From that property screen they can book a viewing or ask a question in one tap, and it comes back to you like any other enquiry.
If the search finds only one property, it opens straight on the full screen with the photo and the actions, so there is nothing extra to tap.
Property cards on WhatsApp now carry up to five photos instead of one, so a listing sells itself in the chat.
Asking for a property by name on WhatsApp now brings back the full card with photos, not just a line of text.

Improved

Search results on WhatsApp now lead with the street rather than the town, so a list of properties in one area is easy to tell apart.
The property card reads better: the address on top, then one clean line of price, bedrooms, bathrooms and type, then the description.
Contact roles now map to the right kind of record in your CRM. The mapping is set up when you connect rather than worked out afresh every time, and it now covers SME Professional and LeadPro along with your other connected CRMs.
Renaming a role shows you exactly what it will map to in your CRM and asks you to confirm before anything is written.
The LeadPro setup page is simpler, with the enquiry intake switches gathered into one card instead of spread across several.
Roles now has its own page, so it opens cleanly and the browser tab reads Roles rather than Contacts.

Fixed

The AI no longer describes a property again in words straight after showing you its card, and some internal wording that could slip into a WhatsApp reply has been removed.
A connected LeadPro branch no longer flashes "Setup pending" for a moment before it settles, and a branch that has had nothing through yet now says it is connected and waiting rather than looking broken.
Switching branch no longer leaves the previous branch's LeadPro status or WhatsApp banner on screen.
Loading screens on the integrations and Roles pages now match the page underneath, so nothing shifts or jumps as it appears.

30 Jul 2026

v1.0.24

Your WhatsApp set-up in one place, and problems you spot straight away

A big update to how you set up and check WhatsApp, plus warnings that come and find you when something needs fixing.

New

WhatsApp templates now have their own tab, and each one is shown exactly as it will look to the person receiving it, with the filled-in bits marked so you can see what goes where.
You can now edit your WhatsApp business profile from inside Nesti: the picture, the about line, the description, address, email, websites and business category. Before this you had to go into WhatsApp's own settings to change any of it.
A new short follow-up message for when a call gets cut off, so the person can simply reply on WhatsApp and tell you what they needed.
Problems with your WhatsApp, your CRM or your LeadPro set-up now show as a banner across the top of your dashboard. Before, they sat on one settings page and you only found them if you went looking.
Your AI Receptionist can use a different greeting at set times of day, so an evening caller can hear an out-of-hours message instead of the standard one. Returning callers can be greeted by name.

Improved

Your WhatsApp connection now renews itself in the background before it runs out, so sending cannot quietly stop working without anyone noticing.
If sending is ever paused, the WhatsApp settings page now gives you the right button to put it right there and then, instead of pointing you at one that was not on the page.
The WhatsApp settings page is wider and easier to read, and you can search your templates from the top of the list.
Messages from your AI employees no longer come out with long dashes in them, so they read the way a person would actually write.
Tidier screens across the dashboard: no more broken image boxes, a missing logo falls back to initials, and the side menu scrolls properly when the list is long.

Fixed

A quick-reply button with a long label now clearly shows it has been shortened, rather than looking like the whole label.
A few pages scrolled in two places at once. They now scroll in one.
Hardened how outside text is handled before your AI employees read it, so nothing sitting in a listing, a CRM field or a saved name can change what they say.
Tightened up how sensitive details are handled in our internal records.

29 Jul 2026

v1.0.23

Every listing searchable, every answer clean

Your stock is easier to search, and the answers your clients get back are cleaner.

New

When two of your listings share an address, your AI employees now work out which one the applicant means from the conversation so far, instead of stopping to ask them to pick.

Improved

Property descriptions coming in from your CRM are now tidied up before your AI employees read them, so replies on WhatsApp and chat stay accurate and to the point.
Long listing write-ups are now searched all the way to the end, so a feature mentioned near the bottom still comes back when an applicant asks for it.
Hover hints across the dashboard now name what you are looking at before they explain it, so a Sequence run shows its status and why a step was skipped or failed in one place.
Those hints are also easier to read. They sit on a light card and wrap long text instead of running off the edge.
LeadPro enquiries keep landing with you even when there is a big burst of activity in your CRM.

Fixed

One problem listing no longer stops the rest of its batch being findable, so the whole of your stock stays searchable.
If the search index cannot be built for part of a CRM sync, we now pick it up straight away instead of leaving those listings quietly unfindable.
Tightened up how sensitive details are handled in our internal records.

27 Jul 2026

v1.0.22

Contacts can stop and restart WhatsApp themselves

This update puts your contacts in control of WhatsApp, and puts the whole conversation into your follow-ups.

New

A contact can now tell you in plain words to stop getting WhatsApp messages, and start again whenever they like, with no special keyword to remember.
Every contact card now shows whether that person has agreed to WhatsApp, and it updates live if they change their mind partway through a chat.
You can now add the full conversation to a Sequence email, so the whole story goes out with your follow-up, not just a short summary.

Improved

Your AI employees give sharper answers about specific properties, and now handle homes that are off the market instead of hitting a dead end.
Your LeadPro connection now retries quietly through a brief hiccup, so enquiries keep flowing through.

Fixed

Phone numbers now go across in the local 07 form, so your CRM matches them to the right contact instead of making a duplicate.
Follow-up messages after a call no longer go out twice if a message needs to be retried.

26 Jul 2026

v1.0.21

Sequences that reach out at the right time of day

You can now send your follow-ups at the best time of day, and your AI answers far more detailed property questions on chat and WhatsApp.

New

Sequences can now branch by time of day and day of week, so out-of-hours enquiries go to one inbox and office-hours ones to another.
New Sequence filters let you skip a follow-up when a call was transferred to your team, or leave out certain contact roles, so the right people get notified and no one gets messaged twice.
On chat and WhatsApp, your AI can now pull the full record for the one property someone is asking about, so it answers detailed questions like parking, garden or lease.
Callers who do not give a name now get a tidy label built from their phone number, so every enquiry still lands in your CRM instead of piling up as Unknown.
On the phone, your AI Receptionist can now answer detailed questions about a single property, the same as it does on chat and WhatsApp.

Improved

Property answers on chat and WhatsApp now carry fuller descriptions, so a feature mentioned late in a listing is no longer cut off.
WhatsApp opt-ins given on the phone or in chat are now saved properly, and we never message anyone again once they have replied STOP.
Repeat-caller alerts that get held back now show up in your Activity feed, so every Sequence outcome sits in one place.
Notes now attach reliably to the right contact in SME Professional, even when the contact was not linked to the property before.

Fixed

Alto listings now carry the full property description instead of the short portal teaser, so your AI knows far more about each property.
LeadPro no longer sends the advert address on sale and let enquiries.
Fewer false error alerts across your CRM connections, so the ones that matter stand out.
The phone greeting now reliably asks callers for their email address.

23 Jul 2026

v1.0.20

Start a Sequence the moment your CRM changes

Your Sequences can now kick off straight from your CRM, chat and WhatsApp remember what each person wants, and your records come out cleaner.

New

Sequences can now start on their own when something changes in your CRM, like a new record, with filters so only the right contacts are added.
Sequences now skip anyone your team has already picked up, and can leave out chosen roles, so no one gets a message they should not.
You can now route the summary of an enquiry to the right team based on the postcode of the property.
Chat and WhatsApp now remember the properties each person asks about, so every record shows what they are interested in.
LeadPro can now create a lead even when a caller does not give their name, using a placeholder, with a simple on and off switch in settings.

Improved

Chat and WhatsApp now read the whole live conversation before they reply, so answers stay on track through longer chats.
Sequence emails now show a clear sent status for each person, so you can see exactly who has been contacted.
Property records from Alto and SME Professional now carry lease details like tenure, ground rent and service charge.
New SME Professional leads are now created against the right property with a note attached.
Your AI now keeps dates correct when it remembers details and writes notes to your CRM.
Team admins can now edit every branch, with company settings still kept separate.

Fixed

LeadPro now includes the property address when it creates a lead, so records save first time.
When a note cannot be saved to your CRM, it now shows clearly as a failure instead of quietly passing.
Knowledge base and agent changes are now checked to make sure they have really saved.
Repeat callers no longer set off the same alert twice.

20 Jul 2026

v1.0.19

Follow-ups that explain themselves

You can now see exactly what every follow-up did, choose who gets chased based on how the call went, and trust that what lands in your CRM is clean.

New

Sequences can now follow up based on how long a call lasted, with new WhatsApp templates for people who only spoke to your agent briefly.
Callers who have spoken to you before now hear a greeting that recognises them, and you can set holiday or away dates so calls forward to the right person while your team is off.

Improved

WhatsApp conversations feel more natural, with your agent waiting for someone to finish typing before it replies, acknowledging with a reaction where a full message is not needed, and stopping straight away for anyone who opts out.
Every Sequence run now tells you what actually happened, including why a step was skipped or failed and when a write back to your CRM only partly landed.
Leads now reach LeadPro across every office you have selected, even when the enquiry came in without an email address, and you choose how each type of lead is mapped.
Your agent now asks whether someone is buying or renting instead of guessing, remembers that across WhatsApp and the chat on your website, and qualifies lettings applicants on suitability so it goes back to your CRM.

Fixed

Contacts are no longer created twice in Alto when the same phone number is stored in a different format, and property details are read fresh from your CRM before they are shown to you.

12 Jul 2026

v1.0.18

Richer WhatsApp replies and smarter lead routing

You can now send approved WhatsApp templates yourself and attach photos and files to your replies, and leads from LeadPro land with the right branch office.

New

Send approved WhatsApp templates straight from a conversation, including new viewing reminder and missed call ones, so you can reach a contact even after the normal reply window has closed.
Attach photos and files to your WhatsApp replies, and send several at once.
Give the chat on your website your own launcher icon, on Growth plans.
Leads from LeadPro now go to the right branch office, chosen with a new office picker in your settings.
A built-in library of ready-made flows lets you add common question sets to your AI Receptionist without writing them from scratch.

Improved

When the AI Receptionist hands a call to your team it can now dial a direct extension, and work its way through a phone menu, so the caller reaches the right person.
Calls now use an upgraded listening setup, so the AI Receptionist picks up what callers say more accurately and stops cutting in when someone is only saying mm-hmm.

Fixed

The same lead arriving twice is no longer chased twice, and the opening message still reads naturally when a lead comes in without a property attached.

5 Jul 2026

v1.0.17

A new Sequences builder and two-way LeadPro sync

Follow-up is now something you can see and shape: build it on a canvas, branch it for different people, and let it write straight back to your CRM.

New

Sequences can now send your approved WhatsApp templates, so follow-up goes out on WhatsApp in wording you have already signed off, including the message that goes out after a call.
Sequences now have a builder you can actually see: lay the follow-up out on a canvas, split one trigger into as many paths as you need with their own filters and their own actions, and save your work as a draft until you are ready to turn it on.
A new LeadPro enquiry can now start a Sequence on its own, a Sequence can write back to your CRM as it runs, and a finished Nesti conversation now creates the lead in LeadPro without anyone typing it in.
You can now export your contacts to a CSV file, either the whole list or one contact at a time.
You can now decide what each person on your team can see and do, with a permissions grid on the Team tab and billing and company settings kept to the people who should have them.

Improved

If you are already subscribed, you can now change your plan in place instead of cancelling and starting again.

Fixed

Fixed a problem that could leave the same note on a record twice in Gluedog.
Your AI team now checks your live property list before it names a property or gives out any details, and property searches match better when someone gives a name or a street, so nothing gets guessed.

28 Jun 2026

v1.0.16

Sequences, smarter chat and multiple Alto accounts

You can now set your own follow ups running, open the chat on your website exactly when you want it, and connect more than one Alto account.

New

You can open the chat on your website from your own button, or have it open by itself as soon as someone lands on the page.
Sequences let you pick what starts a follow up, narrow it down to the right people and choose what happens next, with a log of every run so you can see what went out.
Sequences now control what gets written back to your CRM and which branch a contact belongs to, so records land in the right place.
You can connect more than one Alto account to your company, manage them all in one place, and see which account each contact synced to.

Improved

Contacts and Roles now sit together under People and the sidebar folds away, so there is more room for the work in front of you.
The AI now remembers people it has spoken to before, so it stops asking for a name it already has, and you can decide which details it asks for at the start or clear what it remembers about a contact at any time.

Fixed

If a WhatsApp does not get through you will now see it marked in the contact's thread, and a message that failed is never quietly sent again later.
Enquiries now match to the contact you already have in Alto, SME Professional and more CRMs instead of creating a duplicate, and notes save reliably every time.

21 Jun 2026

v1.0.15

LeadPro enquiries answered the moment they land

Your LeadPro enquiries now get an instant WhatsApp reply, come back qualified, and every contact shows you exactly which CRM it came from.

New

Connect LeadPro and every new enquiry gets an instant WhatsApp reply, is qualified with your own questions, and the answers are written straight back into LeadPro.
Writing information back to Gluedog can now be switched on branch by branch, so only the offices you choose send anything back.
Contacts now show which CRM they came from, with a clearer CRM panel on the contact record.

Improved

You can now see when a WhatsApp message did not reach someone, along with the reason it failed.
New lead and handoff email alerts now take you straight to the exact conversation rather than a general list.
Follow-up email templates can be previewed before you apply them, so you know exactly what will be sent.

Fixed

The same LeadPro enquiry can no longer receive the opening message twice, and enquiries are handed back to your team when WhatsApp is not connected yet.
Team invitations now arrive reliably, and we have tightened how invitation links are handled behind the scenes.

14 Jun 2026

v1.0.14

Under-offer properties, follow-up emails and a tidier website chat

Your AI now tells people when a property is under offer, the chat on your website is easier to set up and better looking, and you can build the email that goes out after a conversation exactly how you want it.

New

Your AI now finds properties that are under offer when someone asks by name, tells the customer they are under offer and marks them clearly on the property cards in WhatsApp and the chat on your website, so nobody is offered a viewing on something already sold.
When you push a contact across, the profile your AI has built up during the conversation now goes with it, so the record lands in your CRM with what the customer actually told you.
You can now write the email that goes out after a conversation in a proper editor, start from a ready-made template, add your own images and company logo, and send yourself a test before it goes live to anyone.

Improved

Quick links in the chat on your website are no longer capped, and you can drag them into the order you want and hide the ones you do not need, so people jump straight to the pages that matter to you.
The chat on your website now picks up your exact brand colour, sits cleanly on dark website backgrounds with no white edge, and shows a much tidier loading state while it starts up.
The chat rules page now shows you at a glance whether your follow-up email is switched on, and takes you straight into the editor from there.

Fixed

Follow-up emails now go out exactly as you built them, with your images showing properly and the right subject line on the reply.
You can now preview the chat from inside your dashboard before you have added your website to your allowed domains, so you can see how it looks while you are still setting it up.

7 Jun 2026

v1.0.13

WhatsApp follow-ups, quick links and Groups

Nesti can now follow up on WhatsApp after a conversation, the chat on your website carries your own links and logo, and agencies with more than one branch can see every office in one place.

New

Once a conversation ends, Nesti can send a follow-up message on WhatsApp, so the person gets your details and any links you want to share without anyone on your team chasing.
Nesti now asks for permission before it sends a WhatsApp follow-up, and if someone replies STOP it takes them off straight away and puts them back on only if they ask again.
You can now add your own quick links to the chat on your website, such as booking a valuation or browsing properties, and give each site its own logo.
Agencies with more than one branch can now work in Groups, with a Group filter across the dashboard, contacts and analytics, and chat on your group website answered too.
Group admins can be given view-only access, so they can see everything across the branches without changing any settings by accident.

Improved

Nesti now holds on to contact details more reliably in Gluedog, so repeat enquiries land on the right record.
Dashboard summaries and performance figures now count every conversation rather than a sample, and use your own local time.

Fixed

Numbers across the dashboard and inbox now display correctly, and if the inbox cannot load you get a clear retry instead of a blank screen.

31 May 2026

v1.0.12

Your new action inbox, and CRM setup you can do yourself

Your home screen now leads with the enquiries that actually need a person, and you can hook your CRM up on your own without waiting on us.

New

Connect Alto, SME Professional, Gluedog and more CRMs straight from the integrations page, so you can get set up without waiting on us.
Your home screen is now an action inbox that puts the enquiries needing a person at the top, with your performance figures a click away in a drawer.

Improved

Connecting your WhatsApp number is now a handful of short steps, and if your verification code arrives as a phone call instead of a text, Nesti picks it up for you.
Incoming WhatsApp messages now show as read once Nesti has picked them up, so the person waiting knows their message has landed.
If you run more than one branch, you can now see contacts and account health across all of them together instead of one branch at a time.
Contacts have proper filters and sorting in place of the old tabs, so you can pull up exactly the enquiries you want and the filter menus stay on screen where you can read them.

Fixed

Identical follow-up emails no longer go out twice, internal bookkeeping notes stay out of your CRM, and syncs with SME Professional and Gluedog now recover on their own instead of dropping out.
The AI no longer puts forward properties that are under offer or sold subject to contract, picks up visibility changes straight away, and keeps rentals and sales apart when someone is vague about what they are after.
Some quiet work to tighten who can see and change what inside your account, plus a fix so invites always land with the right person.

24 May 2026

v1.0.11

Invite your team and filter by branch

Your whole team can now get into Nesti, and if you run more than one branch you can see just the branch you care about.

New

Invite colleagues into your Nesti account by email, see who has not accepted yet, resend an invite that has gone stale, and remove anyone who has left.
Agencies with more than one branch get an Organisation tab in settings, so you can look after people across every branch from one place.
Filter your dashboard down to one branch or a few, so you only see the enquiries that belong to you.

Improved

Connecting your CRM is clearer, with a setup checklist for each provider and phone numbers tidied into one consistent format so records match up properly.
Property updates from SME Professional come through faster, because we only pull the marketing details again when something has actually changed.

Fixed

The chat on your website now keeps a complete record of everything the customer typed, including the odd message that used to go missing.
Property photos coming across from Alto now cope with a hiccup quietly instead of holding up the rest of the record.
We tightened up account security behind the scenes.

17 May 2026

v1.0.10

A CRM link you can rely on

Your CRM link is steadier this week, quicker to put right when something goes wrong, and open to more systems.

New

You can now start a sync yourself for any of your connected CRMs from the integrations page, whenever you want everything brought right up to date.

Improved

Nesti now links up with even more CRM systems, so more agents can keep contacts, properties and new enquiries in step.
WhatsApp messages now fill in the right details every time, so nothing goes out with placeholder text left in it.
If you use Gluedog, your properties now keep themselves up to date in the background, and agents running more than one branch see the right CRM name against each branch.
When a CRM connection runs into trouble you now see it plainly, with a button to try again, rather than it quietly showing as disconnected.

Fixed

A sync that gets interrupted no longer leaves your CRM stuck on syncing, and your property counts now show the real figure.
Contacts in SME Professional with more than one phone number are matched properly, so enquiries land against the right person.
After a call, everything Nesti has gathered is written back to your CRM in order, so one update no longer overwrites another.

10 May 2026

v1.0.9

A property list you can actually work from

Your property list is far easier to search, read and work from, and Alto no longer needs switching on for you.

New

Click any address in your property list to open a detail panel with everything Nesti holds on that property.
You can now set the rules your AI Receptionist follows on calls straight from the dashboard, alongside your post-conversation rules.

Improved

Alto is now switched on for every customer, so your properties and contacts come into Nesti without anyone needing to enable it for you.
Nesti now gives the exact asking price when someone asks about a property, both in the chat on your website and on the property cards it sends.
Setting which of your websites the chat runs on is quicker, and your changes now save on their own.
Your property list filters by branch, keeps the address and agent columns in view as you scroll across, and shows the listing title above the full address.
If a payment does not go through, you keep working and see a banner rather than losing access straight away.

Fixed

Property syncing from your CRM is more reliable, listing photos included, and your list refreshes on its own once a sync has finished.
Pages and tabs no longer flash empty or reset themselves while they load, so moving around the dashboard feels steadier.

3 May 2026

v1.0.8

Sharper property answers on chat and WhatsApp

Your agent now matches properties more carefully, keeps better track of what has already been said, and gives people the same experience whether they message you on WhatsApp or on your website.

New

The chat on your website can now offer quick replies for people to tap, and shows properties as cards inside the conversation.
You can now search for a flow by name and add it straight into your AI Receptionist's setup, instead of scrolling through the list to find it.

Improved

WhatsApp now works the same way as the chat on your website, so people get the same answers whichever one they use, and the conversation picks up where it left off.
Transcripts written back to your CRM are tidier, with repeated entries stripped out.
Property matching is sharper: it ranks how well each property fits what someone asked for, checks which area they mean when a town name appears in more than one county, and stops offering properties it has already mentioned.
Your agent keeps better track of what has already been covered, asks a quick question when a request is unclear instead of guessing, and accepts a no without pushing.
The flow builder is easier to follow, with a clearer question panel and numbered steps on the canvas.

Fixed

Fixed the chat on your website showing leftover bits on screen after a reply had already finished.

26 Apr 2026

v1.0.7

Every conversation in one place, cleaner handovers

WhatsApp and website chats now sit together in your contacts, and when a conversation needs a person, your team gets told straight away.

New

WhatsApp and chats from your website are now grouped by conversation in your contacts, so you can read the whole thread and reply from the same box.
You can now pause automatic replies for a single contact, so your team can take the conversation over and the AI stays quiet until you hand it back.
When a conversation is handed over to your team you get a chime and an alert, and if nobody picks it up we follow it up by email so it does not get missed.
Actions from each conversation now push through to Alto and SME Professional, and the contact shows as synced as soon as it lands.

Improved

Your inbox remembers where you left off, dropping you at your first unread message and opening the right tab when you follow a link to a contact.
Property details sent over WhatsApp read more cleanly, with tidier captions and long messages kept to a sensible length.
Property searches are better at offering a close match when nothing fits the enquiry exactly.

Fixed

Every call now gets its transcript and summary written up properly, including calls that come in on a line that is still being set up.

19 Apr 2026

v1.0.6

WhatsApp and website chat go live

Your AI Receptionist now handles WhatsApp and the chat on your website properly, each with its own greeting and its own way of working.

New

Your AI Receptionist now answers WhatsApp messages, sends property details as cards, offers tappable quick replies and hands the conversation over to your team when someone needs a person.
You can connect your own WhatsApp business number straight from the dashboard, see the full message history on the contact, turn the automatic replies off for anyone you want to handle yourself, and send a message by hand whenever you need to step in.

Improved

The chat on your website now runs on its own greeting and its own set of rules rather than borrowing the phone ones, so it can look up your properties and reply in a way that suits someone typing.
SME Professional now moves enquiries, contacts and notes both ways without anyone rekeying them.
With Alto you can now pull your properties across whenever you want instead of waiting for the next sync, and every conversation shows you which CRM record it belongs to.
Calls hand over to your team more cleanly, and what happens after a call now lands on the right contact every time.

Fixed

Property search now tells sales and lettings apart the same way whatever CRM you are on, and we fixed a case where search could stop working shortly after a CRM was connected.
Made further behind the scenes improvements to keep your data safe.

12 Apr 2026

v1.0.5

Find and rank your enquiries faster

Your contacts list has had a proper clean-up, so the enquiries worth chasing are easier to spot and much quicker to find.

New

You can now filter your contacts by tier, so you can pull up just the enquiries you care about instead of scrolling the whole list.
Conversations that have not yet been matched to a contact now have their own search, so you can find a specific caller or enquiry in seconds rather than hunting through everything.
You can now message our team for help without leaving your Nesti account.

Improved

Every enquiry now carries a clearer score with plainer labels, so at a glance you can tell a keen buyer from someone who is only browsing.
Connecting Gluedog is smoother, and we have tightened how your connection details are stored behind the scenes.
Your properties sync across more reliably, and your agent is clearer about which of your listings it should be talking about.
Building your own question flows is steadier, with no repeated sections and tidier typing when you add a question.
Phone conversations flow more naturally after an update to the way your agent handles a call.

Fixed

Calls where the caller rings off without saying anything now attach to the right contact instead of sitting on their own.

29 Mar 2026

v1.0.4

A tidier dashboard and rules that stay put

Your dashboard is easier to move around, your email rules stay exactly where you put them, and getting a new account set up takes a lot less time.

New

Your CRM and other connections now have their own area in the dashboard, so it is clear at a glance what Nesti is plugged into.
Agent settings now have a save bar, so you decide when your changes go live rather than them saving the moment you type.

Improved

Notes and conversation records written into SME Professional now try again if your CRM is busy, so nothing gets dropped.
The chat on your website now sits neatly alongside your other roles in the dashboard, and the cards, buttons and headings around it have had a tidy up that works better on smaller screens.
Setting up a new account is quicker and smoother, with fewer steps to get through and no more jumpy screens along the way.
Building the questions your agent asks is faster: a new question is ready to type straight away, and removing a flow or a rule no longer stops to ask you twice.
Transfer numbers are now checked and tidied as you enter them, so a call always hands off to the right person.

Fixed

Email rules now keep the order you set, and addresses no longer jump between rules when you save.

22 Mar 2026

v1.0.3

Chat on your website, plus two more CRMs

Your website can now answer visitors on its own, and Nesti connects to two more CRMs so every conversation lands where you already work.

New

Add Nesti to your website and it answers visitors as they type, shows the properties that match with photos, and picks up where an earlier conversation left off.
Set the colours, greeting and position of the chat on your website from your dashboard, and see exactly how it will look before you put it live.
Connect Alto or SME Professional and new contacts and conversation notes write straight back into your CRM, with control over which role each new contact is created under.

Improved

Your contacts list is quicker to work with, with sorting, paging and details that are ready before you click into them.
Calls hold up better: recordings play back more reliably, Nesti retries on its own if something goes wrong behind the scenes, and calls already in progress are no longer cut short when we ship an update.

Fixed

Chat conversations are now saved in full, so nothing goes missing from the transcript.
Your minutes allowance only resets when your plan actually renews or changes.
Signing in now works however you type your email address, password rules match across sign-up and reset, and we made a broad round of security and privacy improvements across the platform.

15 Mar 2026

v1.0.2

More CRMs and a new Conversations page

This week Nesti got closer to your CRM, and gave you one place to see every conversation it has handled.

New

Nesti now works with Gluedog, and new contacts it creates are pushed straight back into more CRMs, so nobody has to retype them.
A new Conversations page brings every call, message and chat together in one place, with tabs so you can find what you need quickly.
Nesti can now search your property list, so it pulls up the right property when someone asks about one.

Improved

Contact records now keep the conversation history in step, with a tidy summary and a player so you can listen back to what was said.
Your knowledge base handles more of the documents you upload, and managing or removing a file is clearer, with a confirmation before anything is deleted.
The details and follow-up actions Nesti picks out of each conversation are more accurate, and the summaries in your email notifications read cleanly.
On the phone, the agent opens more naturally and now spells details like names and email addresses back to the caller to check it has them right, and passing a call to your team is more reliable.

8 Mar 2026

v1.0.1

Every enquiry now has a contact

Nesti now keeps one record for every person who gets in touch, so you can see their full history, how well each enquiry went, and what Nesti already knows about them.

New

You can now connect more CRMs, and your properties stay in step with Nesti automatically.
A new Contacts page pulls every enquiry from the same person into one record, so you can search, sort and filter your enquiries and link up any that were left on their own.
Nesti now remembers what it learned about a contact and brings it back next time, so people who come back to you do not have to repeat themselves.
Every contact now shows a confidence score with a simple trend line, so you can see at a glance which enquiries are going well and which need one of your team.

Improved

Your knowledge base keeps your files in step with Nesti, so when you update what your agent should know, it picks it up.
Flows are easier to build and manage, both when you first set Nesti up and any time after that, and the flows you have switched on now follow what you have actually set up.

Fixed

Resetting your password now works smoothly from start to finish, and you get a clear message if your reset link has expired.
Tidied up the dashboard so pages no longer shift about as you move around them.

1 Mar 2026

v1.0.0

Nesti is live: your AI Receptionist and dashboard

This is the very first release of Nesti, so your AI Receptionist starts answering enquiries 24-7 and everything it hears lands in your own dashboard.

New

Sign up, add your company details and your branding, and get set up without any technical work.
Every enquiry lands in one place with a full transcript, a short written summary, the caller's contact and property details, and a score showing how interested they were.
Your dashboard flags the enquiries that need a person, ordered by how urgent they are, so nothing sits waiting.
Teach your AI Receptionist your own way of working by uploading your documents to its knowledge base and building the questions it asks in the flow builder.
See how you are doing at a glance with your enquiry numbers, how calls are trending over time, and where your enquiries came from.
Manage your plan and billing yourself, and get an email when you are getting close to your usage for the billing cycle.
You get your own Nesti number that answers 24-7, records and writes up every call, and hands the caller over to your team when they need a person.