Changelog

Greater control over post-call notifications and improved visibility into your token usage.

New:

• Customisable Email Workflow Rules: Define who receives post-call summaries and transcripts based on the identity and category of the caller. Configure these rules directly from the settings page to ensure the right team members stay informed.

• Token Usage Notifications: Real-time token tracking with proactive alerts throughout your billing cycle. Receive notifications as your token balance decreases and get warnings when you're running low to avoid service interruptions.

Industry-leading transcription accuracy and near-human response times for more natural conversations.

New:

• Enhanced Transcription Quality: Implemented advanced script sanitisation and accuracy improvements, delivering transcription quality that beats competitors across all benchmarks.

• Ultra-Low Latency Response: Reduced response times to within 1 second of human latency during mid-conversation, creating more natural and seamless interactions.

Improvements:

• Platform-Wide Enhancements: Rolled out numerous optimisations and refinements across the platform to improve overall performance and user experience.

Better insights and prioritisation with improved filtering options and full call playback.

New:

• Call Recordings Playback: You can now listen back to full call recordings directly inside the platform, making it easier to review conversations and extract key details.

• Advanced Call Filtering: Filter calls by confidence score and lead type (vendor, buyer, seller, etc.) to prioritise follow-ups and identify your most valuable opportunities more efficiently.

Improvements:

• Faster Search & Query Performance: Improved indexing and optimisation for significantly faster search results and filter application across your call data.

A cleaner interface and new voice customisation options for your AI agents.

New:

• Avatar Voice Customisation: You can now change the voice of your AI avatars directly from the Agent Page, giving you more flexibility to match tone and personality with your brand.

Improvements:

• Redesigned Agent Page: Refreshed the Agent Page with a cleaner, more intuitive design that enhances usability and prepares the platform for the upcoming flow builder feature.