Product Overview
The AI Voice platform for estate and letting agents
Nesti AI Voice answers inbound calls, qualifies callers like a senior negotiator, routes enquiries to the right person and automatically logs transcripts, summaries and action items to your CRM.
30+ languages
AI that speaks in your
client's native language
A buyer or tenant who can't communicate comfortably in English shouldn't be a missed opportunity for your agency. Nesti AI Voice speaks 30 languages fluently, which means every caller gets a high-quality, natural experience in their own language without your team needing to do anything differently.
Intelligent call forwarding
An AI receptionist that can intelligently forward calls to your team
Nesti understands the intent behind every call in real time and routes it to the right person or team without the caller having to navigate a menu or explain themselves twice. When the handover happens, the full context of the conversation comes with it, so your team never walks in blind and the caller never has to start again.
Memory layer
It remembers every caller, making every conversation feel personal
When a caller gets back in touch, whether by phone, WhatsApp or any other channel, Nesti already knows who they are and where things stand. It draws on historical conversations and your CRM data to pick up exactly where things left off, so every interaction feels personal rather than like the first time you've ever spoken.
Built around your agency
Knows your agency inside out before it answers a single call
Upload your SOPs, policies, fees, area guides and any other documentation your team relies on, and Nesti draws on it in real time to give callers accurate, agency-specific answers. Your referencing process, your maintenance procedures, your exact fee structure - if it matters to your agency, Nesti knows it.
CRM integration
Every conversation is logged and synced in your CRM
Nesti connects directly to your CRM so every interaction is captured and filed automatically. New enquirers are created as contacts, existing ones are updated, and every call comes with a full record attached: transcript, summary, action items, and a recording for complete auditability. Your stock and listing information syncs back into Nesti's knowledge base too, so the AI always knows what's available, what's under offer, and what your team needs it to say.
How long does Nesti take to set up?
What do I need to get started?
Can Nesti AI be trained on my listings and area?
Does it really sound human?
What happens when a call needs a human?
Can Nesti handle out-of-hours calls?
What type of calls can Nesti handle?
What languages does Nesti speak?
Does the AI have memory?
What is the knowledge base and what can I upload?
Are calls recorded?
How do email summaries work?
Does it integrate with my CRM?
Which CRMs does Nesti integrate with?
Will Nesti work with my existing phone number?
Is there a contract lock-in?