Building the Fastest, Most Natural Conversational AI

In the world of AI, everyone talks about intelligence. But the true test of a great conversational experience is something far simpler: speed. A fast response feels human. A slow response feels artificial.

That's why reducing latency has become one of the most important areas of innovation at Nesti, and why it's giving us a clear advantage in the market.

Why Latency Matters More Than People Realise

When homebuyers, leads, or applicants speak to an AI agent, they expect the same flow they'd get in a real conversation. Even a slight delay creates friction. It breaks trust. It disrupts engagement.

For AI to feel genuinely helpful, it has to feel instant.

The Problem With Today's AI Providers

Most companies in this space rely heavily on a chain of third-party services to power their interactions. It works well enough for basic conversations: simple Q&As, scripted answers, lightweight chat flows.

But when you want to build a system that can perform at the same level as your best team member, this approach won't cut it.

High-performing conversational AI requires real-time responsiveness, deep context tracking, multi-step reasoning, the ability to switch topics mid-conversation, and instant adaptation to user intent. Those capabilities simply aren't possible when every interaction has to travel through multiple external services. Every handoff adds delay, friction, and uncertainty.

Engineering Speed at Every Layer

Instead of outsourcing the core experience, we rebuilt most of our conversational pipeline internally. This allowed us to eliminate unnecessary server hops, control every millisecond of the user journey, optimise specifically for natural voice conversations, and deliver an experience that feels immediate, human, and premium.

By owning the key components, we've turned a multi-stop journey into a direct route.

Why This Makes Nesti Different

We're not a general AI platform. We're not trying to be everything to everyone. Conversational AI for the property market is our sole focus, and that focus gives us an edge.

Where others spread their attention across dozens of products and industries, we're obsessed with one goal: building an AI that performs on par with your best team member in property conversations, every single time.

Our specialisation means faster innovation, deeper optimisation for property-specific interactions, more reliable performance, and a more cohesive and controlled experience.

We're not just participating in the space. We're defining what real-time conversational AI should feel like in residential real estate.

The Impact: A New Standard for Real-Time Performance

Customers and users now experience snappier, more natural conversations, higher engagement and trust, a premium digital experience that reflects well on their brand, and technology that feels alive, not mechanical.

In the property market, where clarity and connection directly influence decisions, this is more than a technical upgrade. It's a competitive advantage.

Why Specialisation Wins

The companies that win in AI will be the ones that specialise: the ones that build purposefully, end-to-end, without relying on the same third-party stack as everyone else.

We're not stitching together generic tools. We're engineering a system designed specifically for real-time conversational performance in property.

And that's exactly why we're leading the shift toward AI that doesn't just respond but performs.