Nesti | The questions every buyer asks, answered 24-7
The same dozen questions land on your phones, your WhatsApp and your website from morning to midnight; here is how an AI front door answers every one accurately, hands the warm ones to your team, and never once closes for the night.
Pull up any enquiry inbox and the pattern is hard to miss. A handful of questions come round and round, worded a little differently each time, from people who have found a listing and want to know one specific thing before they go further. They do not arrive to a schedule either. One comes in mid-valuation, another as you are locking up, a third at the far end of a quiet Sunday. This guide walks through the questions you field most, and how an AI front door answers each of them without ever reaching for a figure it has not been given.
"Is it still available?"
The first question is almost always the simplest, and the one most likely to be answered too late. By the time a person is free to reply, the enquirer has often asked the same thing of two other branches. An AI front door checks the current status against your own listing and replies straight away, on whichever channel the question arrived, so the answer is accurate to the moment rather than to the last time someone updated the board. If the property has gone, it says so plainly and asks whether they would like to hear about anything similar.
"What is the asking price?"
Price is where a loose answer does real damage. Quote it a little high or a little low from memory and you have either put someone off or set an expectation you now have to walk back. Nesti reads the price from your listing and nowhere else, so the number a caller hears is the number you published. It will not round, guess or improvise. When the question drifts into what you might accept, it does not negotiate on your behalf; it notes the interest and flags it for the person who should handle it.
"Can I arrange a viewing?"
This is the question that actually matters, because it is the one where a buyer is telling you they are ready. Here the front door does more than answer. It draws out what a viewing actually needs, finds times that fit around what is already in the diary, and passes the qualified lead to your team to confirm. It never books or confirms the appointment itself, and it never pretends to be the negotiator. Its job is to make sure a ready buyer is captured and waiting for a person, not sitting in a voicemail queue until the office opens.
A quick wrong answer is worse than no answer at all. The front door only ever repeats what your own listing already says, so speed never comes at the cost of getting it right.
"Is there a chain, and when could I move in?"
Onward plans are where enquiries get specific. Buyers want to know whether the seller has somewhere to go, how far along the chain is, and what that means for a realistic move date. These are details the front door can share where your listing holds them, and honestly defer where it does not. Rather than inventing a timeline to sound helpful, it takes the question, records exactly what the buyer is asking, and passes it to your team so a real answer comes from someone who knows the situation.
"What is the lease and service charge?"
Leasehold questions are the ones easiest to get slightly wrong, and the most awkward to correct later. Lease length, ground rent, service charge, what the charge covers. The front door quotes these only where the figures live in your own records, and it does not fill the gaps with a plausible-sounding number. Anything it cannot verify becomes a noted question handed to your team, not a guess presented as fact. Nesti answers with better than 95% accuracy precisely because it declines the questions it should not answer.
One front door, three ways in
All of this runs across the three channels your buyers actually use: the phone for the calls, WhatsApp for the messages, and the chat on your website for anyone reading a listing. The answer is the same wherever the question lands and whatever the hour, because it is drawn from the same source your team would use.
When a first answer opens a longer conversation, Sequences carry the follow up onward at intervals you choose, so a promising enquiry is not dropped because the afternoon ran away with everyone. And every question, answer and outcome writes back to your own CRM, so your team picks up each lead with the full thread in front of them.
See it on your own listings
The quickest way to trust an answer is to hear it given about a property you know inside out. Pick two or three of your live listings, throw the questions your buyers actually ask at them, and book a demo to hear how the front door replies.