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AI Negotiator

Your next instruction is
already in your database

Nesti’s flagship AI employee. Every enquiry handled on calls, WhatsApp and email, then your database worked outbound: applicants matched to stock and quiet valuations recovered. All written back to your CRM.

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Trusted by estate agents across the UK
NorthwoodFine & CountryJohns & CoHuntersBelvoirBerkshire HathawayRichard JamesQuealy & CoMedwayFardella & BellSmart

How your AI Negotiator
supports your agency

Every incoming enquiry handled, and your database worked outbound. Done every time, exactly the way you set it.

Handles every incoming enquiry
Calls, WhatsApps and emails answered the moment they land, qualified in a proper conversation, day and night.
Matches applicants to stock
A new instruction comes on and the applicants who would want it are contacted straight away. One enquiry becomes viewings across your whole stock.
Recovers lost valuations
It digs back through your CRM for the valuations that went quiet and the applicants who valued but never sold, and brings them back to the table.
Runs automatic nurture campaigns
Persistent, well timed and on brand, over calls, WhatsApp and email. No lead is ever forgotten.
Books viewings and valuations
Booked automatically into your CRM and your negotiators’ diaries, allowing for travel time, preferences and who looks after each property.
Writes every outcome back
Replies, conversations and results land in your CRM as they happen.

It starts
on its own

You never have to kick it off. A new property, a new enquiry, a list you upload or an old valuation sitting in your CRM: any of them puts the negotiator to work.

CRM mining

Your CRM is sitting on gold

The valuation you win next month could be sitting in your CRM right now: an old valuation that never listed, an applicant who valued but never sold. The negotiator mines your CRM, surfaces the ones worth working, and lines them up for follow-up straight away.

A new property comes on
The moment it lands in your CRM.
A new CRM record
Every new contact can be picked up.
A portal enquiry arrives
Worked while the interest is live.
Your other tools flag one
Connected to the tools you already run.
You upload a list
A list becomes live follow-up in minutes.
Contacts come across from your CRM
Groups of contacts flow in on their own.

How it works an enquiry

Inbound or outbound, every contact gets the same treatment: answered, qualified, matched and nurtured.

01
An enquiry comes in, or it finds one
An enquiry lands on calls, WhatsApp or email, a new property hits the market, or an old valuation resurfaces from your CRM.
02
It answers, or reaches out
Incoming enquiries are handled on the spot. Outbound, it contacts the right people at the right moment, in your agency’s voice.
03
It qualifies, matches and nurtures
Every conversation is qualified, matched against your stock, and kept warm with the nurture campaign you set.
04
It logs and books the appointment
Viewings and valuations go straight into the right negotiator’s diary, allowing for travel time, preferences and who looks after each property.

Set up the way
you want it

The follow-up is yours to see and to change, whenever you like.

Nurture campaigns

Design the campaign once, it runs itself

The steps, the conditions and the timing sit in one place your whole team can read, review and improve. Change a step and it is live on the next contact through, automatically.

  • Branch on the conditions you choose
  • Mix calls, emails and WhatsApps in one campaign
  • Change it yourself, any time
A nurture campaign in Nesti: what starts it, paths for different contacts, and call and WhatsApp steps
Fig 01 · Nurture campaigns
A campaign working portal leads: every enquiry called within two minutes
Fig 02 · CRM mining
Lost valuations

Recover the valuations that went quiet

Point the negotiator at your CRM and it digs back through your old valuations, finds the applicants worth another conversation, and lines them up for the nurture campaign you choose. Years of records start earning again.

Three channels,
both directions

Incoming enquiries answered and outbound conducted, on the channels your applicants and vendors actually use.

AI phone calls
Incoming calls answered, outbound calls made. Real conversations that qualify interest and move the lead on.
Email
Enquiries answered properly, and campaign emails sent with the content you approve.
WhatsApp
The one your contacts actually answer, kept in one thread, both ways.

Persistent,
never pushy

The negotiator works to your rules, and everything it does is on the record.

Consent respected
Opt-outs are honoured automatically, and your team is warned before messaging anyone who opted out.
You set every step
The negotiator only does what you set. The steps, the timing and the conditions are yours.
A person, one step away
A live call or thread moves to your team whenever you want it to.

Your CRM stays in charge

It starts the moment your CRM changes, works from your CRM data, and writes every outcome back to it.

Reads your properties
Your live properties and contacts, so it always works from what is true right now.
Writes every call back
Everything it does lands in the right record as it happens. No copying, no typing it up twice.
Files things where you expect
Buyers, vendors, tenants and landlords land right where your team expects them in your CRM.
Works with the CRMs you already run on
Alto Alto
SME Professional SME Professional
Rex Rex
Reapit Reapit
Acquaint Acquaint
LeadPro LeadPro
See all integrations

Meet the rest of the workforce

See the whole team
AI Receptionist
Answers your calls and puts each one through to the right person, recorded and logged from start to finish.
AI Administrator
Produces vendor reports, appraisals, social posts, brochures and virtual staging from your CRM.
AI Property Manager
Answers tenants and landlords, logs maintenance, instructs contractors and escalates when it matters.

Frequently asked questions

Straight answers on how the negotiator fits into your agency. Anything we have missed, ask us on a demo.

Does it handle incoming enquiries as well as outbound?

Yes. It answers every incoming enquiry on calls, WhatsApp and email, qualifies it and matches it against your stock. Then it works outbound: matching, recovering old valuations and nurturing.

How does stock and applicant matching work?

It knows every applicant and every property in your CRM. When a new instruction comes on, the applicants who would want it are contacted straight away, and when an applicant enquires, it offers the other properties that fit them too.

How does it recover lost valuations?

It goes back through your CRM and finds the valuations that went quiet and the applicants who valued but never sold, then surfaces them and lines the right ones up for a nurture campaign.

Will the nurture campaigns pester our contacts?

No. It follows the steps, timing and conditions you set, and consent is respected automatically, including opt-outs.

What happens when someone replies?

The campaign adjusts to the reply, the conversation is recorded, and the outcome is written back to your CRM. A warm lead can be transferred straight to your team.