Frequently asked questions
Everything you need to know about Nesti. Can’t find what you’re looking for? Our team responds in 30 seconds.
The basics
What your AI employees do with every call, message and enquiry, in plain words.
Who does Nesti work with?
Hundreds of estate and letting agents across the UK, from some of the largest corporates and PLCs in the country to local independent agents.
Why should we choose Nesti?
Nesti is built and backed by people who have spent their working lives running and leading estate agencies, so real AI expertise and real agency know-how sit in one place. And instead of buying a stack of single-purpose tools, you get it all under one roof: one AI workforce doing the work of ten point solutions.
My CRM provider says it does AI. Why do I need Nesti?
Most CRM AI tools barely scratch the surface. Nesti is a team of AI employees that actually do the work: they handle conversations, win new instructions, book appointments, flag tenant issues and sort the maintenance. And everything is written back into your CRM, so your team has nothing new to learn.
Will people know they are talking to AI?
Most cannot tell. Whether you disclose it is completely up to you: some agents do, some do not, and both work well.
Does the AI have memory?
Yes. When someone gets back in touch on any channel, phone, WhatsApp or email, Nesti already knows who they are and where things stand. It draws on every previous conversation and your CRM history, so it picks up with full context rather than starting from scratch.
What happens when a caller needs a real person?
Nesti puts live callers through to your team whenever someone is free, using the hours you set day by day. Outside those hours it takes a full message and lets the team know, so nothing is lost.
Will it make things up?
No. It answers from your own details and your live property stock, and it never invents a listing. If nothing matches, it says so and offers to take what the applicant is after for your team. If it is not sure which area they mean, it asks instead of guessing.
Can the AI book appointments?
Yes. Nesti has the most intelligent booking system on the entire market. It uses travel time, negotiator diaries, your property listings and other third-party sources to book viewings and valuations accurately, in a way that never disrupts how your team works.
Can it call people, not just message them?
Yes. It makes outbound AI phone calls as well as sending emails and WhatsApps, and a live call can be transferred to your team.
Does Nesti do inbound and outbound?
Yes. Nesti handles every incoming enquiry and conversation, and conducts outbound over phone, WhatsApp and every other channel: nurturing your contacts, driving new valuations, and saving your team an enormous amount of admin time.
Working with your CRM
How every conversation lands in your CRM on its own, with nothing to type up.
Do I need to replace my CRM?
No. Nesti works with almost every CRM and sits on top of it, the way a new member of staff would. We partner closely with the CRM providers, so your CRM stays exactly where it is.
Will my team need another login, another piece of tech?
No. Everything Nesti does is written back into your CRM, so your team keeps working in the system they already know. No new logins, nothing new to learn, from day one.
How does it keep our CRM up to date?
The moment a call ends it becomes a tidy record: contact details, a summary, the follow-up jobs and how hot the enquiry is. It all goes into your CRM on its own, with nothing to type up.
What does my team see after each conversation?
A written record of the call, a short summary, the follow-up actions and how hot the enquiry is, all against the right contact in your CRM.
Can it find business in our old CRM data?
Yes. The AI Negotiator goes back through your CRM, finds the valuations that went quiet and the applicants who valued but never sold, and lines the right ones up for a nurture campaign.
Setup and control
Going live, staying in charge, and how pricing is worked out with you.
How long does setup take?
1-2 weeks on average. Nesti plugs into the CRM you already run, and your team keeps working as normal while we get everything connected.
How much does it cost?
Pricing is bespoke to the size and requirements of your agency. Book a demo and we will walk you through exactly what it looks like for your business.
Is there a contract lock-in?
No. There are no long contracts: Nesti runs month to month and you can cancel at any time.
How bespoke can the AI be?
Completely bespoke. Your AI employees are shaped around exactly the way you work: your qualification process, your local area, your stock and your team. Peter Rollings, investor in Nesti, describes it as the ability to clone your best negotiator.
Do we control what it says?
Completely. You write the greeting, choose the tone, set the questions it asks, and add your own rules in plain English. Change something and it is live on the next call.
Will it pester our contacts?
No. It follows the steps, timing and conditions you set, and consent is respected automatically, including opt-outs.