Self-employed & personal agents

Nesti for
self-employed agents

A back office that never sleeps. Every enquiry answered in your name and booked while you are on viewings.

  • 24/7 cover
  • Guided setup
  • No contract lock-in

Built around a business of one

Six reasons self-employed agents run their front desk on Nesti: it answers in your name, works while you’re on viewings, and never lets the next caller slip past.

Answers in your name
Callers reach your name and your brand, not a switchboard or an agency they’ve never heard of, so the first impression is the one you’d give yourself. Nesti sounds like your back office because it is yours.
Qualifies while you view
While you’re mid-valuation or on a viewing, Nesti asks the right questions and works out what each vendor, buyer or applicant actually needs. You come back to qualified enquiries, not a list of missed calls.
Books around you
Valuations and viewings are slotted into the diary you already keep, around the appointments you’re already running, so nothing double-books. You stay in control of your day without staffing a desk to manage it.
Never miss the next caller
On a call, driving between appointments or sat across a kitchen table, the next enquiry is still answered in under a second. The caller who would have hit voicemail and rung a rival gets picked up instead.
Written to your CRM
Every enquiry, with a written record and summary, lands straight in your CRM, whether that’s Alto, SME Professional, Rex or LeadPro, so your book stays complete. You get back to your desk to a record that’s already up to date.
No lock-in, ever
There’s no contract to trap you and no data held hostage: every contact and note is yours to export and keep. Nesti has to earn its place every month, so it’s built to be worth staying for.

How every enquiry is handled

Answer, qualify, hand off and log. The same three steps on every call, WhatsApp and web chat, while you get on with the job.

01 Answer
Answered in your name
Every call, WhatsApp and web chat is picked up in under a second, 24/7, in your name, whether you’re on a viewing, on another call or off for the weekend.
02 Qualify
Qualified while you work
Nesti asks the right questions and works out what each vendor, buyer or applicant needs, so the enquiry is qualified the same careful way every time, without you in the room.
03 Hand off & log
Handed to you and logged
You get the live caller when you’re free, or a full message when you’re not, and every enquiry, with a written record and summary, lands in your CRM. Nesti handles 95%+ start to finish and passes the rest to you.

Yours to controlIn your name, in your control

You’re a one-person business, so everything runs on the record, in your name, and in your hands.

See it before you sign

Book a demo and see exactly how it answers, what it captures and where it goes. No commitment.

Book a demo
On the record
Every call, WhatsApp and web chat is saved as a recording, a written record and a summary you can revisit.
Certified to ISO 27001
Independently certified to ISO 27001, so every caller’s details are handled to a standard you can point to.
Consent, respected
Opt-outs are honoured automatically, and you’re warned before you contact anyone who has opted out.
Your book stays yours
Every contact, note and written record is yours to export and keep. Walk away whenever, and take it with you.

Everything one agent needs

A real person to get you live, every way in covered, and the controls to run it your way. One AI workforce that is your whole team, not another piece of software.

Your own account manager
One named person who knows you and your patch, sets Nesti up with you and stays your point of contact.
Guided setup
We set your questions, your tone and your diary rules with you, and test it before your first live call.
Retune in a sentence
Hear something you would say differently in the written record, and change how it answers in one sentence.
Rules it won’t break
Set the lines it will never cross on price, promises and tone, checked before it ever takes a call.
Handed to you
Live callers come through to you when you’re free. When you’re not, Nesti takes a full message.
Works with your CRM
Every enquiry is written into your CRM, whether that’s Alto, SME Professional, Rex or LeadPro.
Every way in, 24/7
Phone, WhatsApp and web chat, all answered in under a second, evenings, weekends and holidays.
The next caller, covered
On a call or out at a viewing, the next enquiry is still answered in under a second, not lost.

The proof behind the cover

Live answering across phone, WhatsApp and web chat, in 16 languages, for hundreds of agents like yours.

150,000+
Enquiries handled
Across phone, WhatsApp and web chat.
24/7
Always-on cover
Evenings, weekends and holidays. Every enquiry answered.
<1s
Average pickup
Answered before a caller ever rings out.
95%+
Handled start to finish
Seen right through. Your team steps in only when they choose to.

Questions from solo agents

The things a one-person business wants nailed down before it puts its name on Nesti.

Will it really answer in my name, not like a call centre?

Yes. Nesti answers as your business, using your name, your tone and the way you’d greet a caller, so vendors and applicants never feel they’ve reached an outside answering service. You set how it sounds when you get set up and can change it in a sentence. Nesti is built and backed by people who have run the UK’s best-known agencies, and it is already live with hundreds of agents up and down the UK, so it qualifies like a senior negotiator, not an outside service.

What happens when I’m free versus when I’m not?

When you’re free, live callers come straight through to you. When you’re on a viewing or off for the day, Nesti qualifies the enquiry, takes a full message and books into your diary, so nothing waits until the morning.

Am I tied into a contract?

No. There’s no lock-in, so you can leave whenever it stops earning its place, and every contact, note and written record is yours to export and take with you. Nesti is built to be worth staying for, not to trap you.

How do I control what it says about price and promises?

You set the rules when you get set up, the lines Nesti will never cross on price, promises and tone, and they’re checked before it takes a single call. Hear something you’d put differently in the written record, and you can retune it in one sentence.

How long does it take to get set up on my own?

A named account manager sets Nesti up with you, wiring in your questions, your tone and your diary rules, then tests it before your first live call. You don’t need an IT team or a big project, just an hour or two to get it sounding like you.

Is my callers’ data safe with a one-person business like mine?

Yes. Nesti is independently certified to ISO 27001, so every caller’s details are handled to the same standard whether you’re one agent or a national chain. Every call is stored as a recording, a written record and a summary that only you can see.