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Multi-branch agencies & franchise networks

Nesti for
corporate agents

One standard of service, every branch you run. Every enquiry answered, sent to the right branch and written back to your CRM.

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  • ISO 27001 certified
  • Branch-by-branch reporting
  • Per-branch billing

Built for the way a network runs

Six reasons multi-branch agencies standardise on Nesti: one standard of service, every caller sent to the right branch, and one clean view across every office, so inconsistent handling never quietly erodes the brand.

One standard, every branch
Every enquiry at every office is answered, qualified and handed off the same way, so your best branch becomes the network baseline. You set the standard once instead of training it into every new hire.
Right branch, first time
Nesti works out which office the caller needs and hands them to the right branch and person, so nobody gets bounced around a network they see as one company. Cross-branch enquiries stop dying in transfers and voicemail.
Capacity, not headcount
One always-on AI Receptionist covers every branch, absorbing peaks, lunch cover, holidays and sickness that no single office can staff on its own. You open new branches without opening a new front desk each time.
Every branch in one view
See enquiries, coverage and qualification branch by branch in one place, so head office can compare offices and step in before leads go cold. Each branch stops being a black box at board level.
One clean CRM picture
Every enquiry, with a written record and summary, lands back with the branch it belongs to in Alto, SME Professional, Rex or LeadPro, so the record is complete without anyone retyping it. The group runs on one set of records everyone trusts.
Roll out fast, bill per branch
Bring branches on in a standard way, with a named account manager who knows your group. One rollout covers the network instead of a separate setup at every office.

How every enquiry is handled

Answer, qualify, hand off and log. The same three steps on every call, WhatsApp and web chat, at every branch.

01 Answer
Answered at every branch
Every call, WhatsApp and web chat is picked up in under a second, 24/7, whether it lands at your flagship office or your newest branch.
02 Qualify
Qualified to one standard
Nesti asks the right questions, understands what the enquiry needs and works out which office owns it, so every lead is qualified the same way across the network.
03 Hand off & log
Handed off and logged
The caller reaches the right branch and person, and every enquiry, with a written record and summary, lands back with that branch in your CRM. Nesti handles 95%+ start to finish and passes the rest to your team.

Control & governanceBuilt for a network, not one office

Standardise one workforce across every office, with the oversight IT, compliance and finance can sign off once for the whole group.

Built to pass your security review

Standardise one workforce across every branch, and we will take your IT, compliance and finance teams through exactly how it works before you roll out.

Talk to us about security
Roles and access per branch
Set who can see and do what at each branch from one place, so the group runs to one governance standard.
Every conversation on the record
Every call, WhatsApp and web chat is captured as a recording, written record and summary you can review.
Certified to ISO 27001
Independently certified to ISO 27001, and we walk your IT and compliance team through it.
Logged to the right branch
Every enquiry is logged to your CRM against the branch that owns it, so each branch’s records stay clean.

Everything your network needs

One AI workforce, one standard, and a team behind the rollout, not a piece of software bolted onto each branch. The support, control and coverage a multi-branch group runs on.

Named account manager
One point of accountability who knows your group and runs the rollout with you, branch by branch.
Guided setup
We set your playbook, qualifying questions and where each enquiry goes with your team, and check it before your first live call.
Retune in a sentence
Spot something off in a written record and change how every branch answers in a sentence, live on the next call.
Rules it won’t break
Set the compliance, escalation and tone rules Nesti must follow, checked before it ever takes a call.
A human whenever you want
Live callers transfer to your team when someone is free. When no one is, a full message is taken.
Consent, respected
Opt-outs are honoured automatically, and your team is warned before contacting anyone who opted out.
One contract, every branch
Add offices under one agreement, with a rollout your board can sign off once for the whole group.
Every way in, 24/7
Phone, WhatsApp and web chat answered in under a second at every branch, evenings and weekends included.

The proof behind the cover

Live answering across phone, WhatsApp and web chat, in 16 languages, for hundreds of agents up and down the UK, from the biggest names in estate agency to the local franchisee. Built and backed by industry investors including Peter Rollings.

150,000+
Enquiries handled
Across phone, WhatsApp and web chat.
24/7
Always-on cover
Evenings, weekends and holidays. Every branch, every enquiry.
<1s
Average pickup
Answered before a caller ever rings out.
95%+
Handled start to finish
Resolved in the same conversation. Your team steps in only when they choose to.

Questions from multi-branch teams

The things operations, finance and IT ask before rolling Nesti out across a network.

How does Nesti know which branch a caller wants?

It answers, works out which office or area the enquiry is for and hands the caller to the right branch and person. Cross-branch calls stop getting bounced around the network, and every lead is attributed to the branch that owns it.

Can we see how each branch is performing?

Yes. You get a branch-by-branch view of enquiries, coverage and qualification in one place, so you can compare offices and step in before leads go cold, without chasing each manager for numbers.

Can we control what Nesti says to callers?

Yes. Nesti answers to one standard you set for the network, so a caller in one town hears what a caller in another does. You can review every recording, written record and summary to hear exactly how each office sounds.

How does it work as we add offices?

You add offices under one agreement, and a dedicated account manager handles rollout across the network rather than a separate procurement project at each site. Pricing is tailored to your group and set with you in the demo, not published off a list.

How long does rollout take across all our branches?

Branches come on in a standard way, so one rollout covers the network instead of a separate setup at every office. Your named account manager runs it with you, branch by branch, so there is one point of accountability.

Is it secure enough for our IT and compliance teams?

Nesti is certified to ISO 27001, with every recording, written record and summary kept transparent for oversight and role-based access per branch across the group. Talk to us about security and we will walk your team through it.