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AI Receptionist

Every enquiry handled,
routed, and logged

The AI Receptionist picks up the phone in under a second, and answers every WhatsApp, SMS, email and website chat the moment it lands, 24/7 and in 16 languages. It qualifies with your questions, books the viewing or valuation into your diary, and writes everything back to your CRM.

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Trusted by estate agents across the UK
NorthwoodFine & CountryJohns & CoHuntersBelvoirBerkshire HathawayRichard JamesQuealy & CoMedwayFardella & BellSmart

One receptionist,
every front door

Enquiries reach an agency from everywhere: portals, your website, your phone lines, WhatsApp. The same receptionist answers them all and sees each one through.

Phone
Answers every call
Every call picked up in under a second, evenings, weekends and holidays included. Callers hold a natural conversation, never hold music or a voicemail.
WhatsApp & SMS
Replies while interest is live
Messages answered in seconds on WhatsApp and SMS, with the whole conversation kept in one thread.
Email
Reads and answers email
Email and portal enquiries get a proper reply, then become a tidy enquiry for your team.
Website chat
Greets your website visitors
Answers questions on your own site and turns a browsing visitor into a booked viewing or valuation, around the clock.

What happens when
an enquiry lands

The same four beats on every conversation, whichever way it comes in.

01
It answers straight away
A call, a WhatsApp, an email or a website chat. The receptionist picks it up the moment it arrives.
02
It asks what you want asked
It puts your qualifying questions to every caller, works out how promising the enquiry is, and keeps the wording natural throughout.
03
It books or hands over
Qualified viewings and valuations go straight into the right negotiator’s diary, allowing for travel time, preferences and who looks after the property. If a caller wants a person, it transfers the live conversation to your team.
04
It writes everything back
A written record of the call, the follow-up actions and how hot the lead is, all straight into your CRM.

You decide how it behaves

Everything the receptionist says and does is set by you, in plain English.

Your call script

Set it once

Set the greeting, the questions and where each enquiry goes, all in one place. The receptionist follows it on every call, and you can change it in minutes.

  • Sort sales, lettings and valuation enquiries
  • Ask different questions for each enquiry type
  • Change it yourself, any time
The questions Nesti asks: a greeting sending callers into valuation, sales, lettings and viewing request paths
Fig 01 · Your call script
Everything Nesti knows about your agency: the details you give it, each with a note on when the receptionist should use it
Fig 02 · What it knows
What it knows

It knows your agency

Add your fees, your areas, your process and anything else you want it to know. The receptionist answers from what you give it, and says so when it does not know.

Your rules

Rules it will not break

Set the way it must behave and the things it must never discuss. The rules are followed strictly, on every conversation, from the first one.

Per-agent rules in Nesti, written in plain English and followed on every call
Fig 03 · Your rules
Post-call follow-ups in Nesti: when a call ends, a follow-up email and WhatsApp send themselves
Fig 04 · Post-call messages
Post-call messages

The follow-up sends itself

When a conversation ends, the receptionist sends the post-call WhatsApp or email you have set up, with the links and details you want in it.

In safe hands,
on every conversation

You see everything it does, and your team is always one step away.

Transfers to a person
Live callers go to your team whenever someone is available. Outside those hours it takes a full message, so nothing is lost.
Nothing hidden
Every conversation is written up and recorded, so a manager can always read back exactly what was said.
One set of rules
Your rules live in one place. Change one and it applies everywhere the receptionist speaks, from the next conversation.

Your CRM stays in charge

The receptionist reads your live stock and contacts from your CRM, and writes every conversation back to it. No copying, no double entry.

Reads your properties
Your live properties and contacts, so it always works from what is true right now.
Writes every call back
Everything it does lands in the right record as it happens. No copying, no typing it up twice.
Files things where you expect
Buyers, vendors, tenants and landlords land right where your team expects them in your CRM.
Works with the CRMs you already run on
Alto Alto
SME Professional SME Professional
Rex Rex
Reapit Reapit
Acquaint Acquaint
LeadPro LeadPro
See all integrations

Meet the rest of the workforce

See the whole team
AI Negotiator
Handles every incoming enquiry on calls, WhatsApp and email, and works your stock and applicants outbound.
AI Administrator
Produces vendor reports, appraisals, social posts, brochures and virtual staging from your CRM.
AI Property Manager
Answers tenants and landlords, logs maintenance, instructs contractors and escalates when it matters.

Frequently asked questions

Straight answers on how the receptionist fits into your agency. Anything we have missed, ask us on a demo.

What happens when a caller asks for a real person?

The receptionist transfers live callers to your team whenever someone is available, using availability you set day by day. Outside those hours it takes a full message and notifies the team.

Can it really book viewings itself?

Yes, and more intelligently than any other system on the market. It books viewings and valuations into the right negotiator’s diary, allowing for travel time, preferences and who looks after each property, and writes the booking back to your CRM with the record of the call.

Where do its answers come from?

From everything you tell it about your agency and your live property stock. It never invents a listing. If nothing matches, it says so and takes the applicant’s requirements for your team.

What does my team see after each conversation?

A written record of the call, a short summary, the follow-up actions and how hot the lead is, all against the right contact in your CRM.

How long does setup take?

1-2 weeks on average. Nesti plugs into the CRM you already run, and your team keeps working as normal while we get everything connected. Keep your existing phone number by forwarding it in, and our team liaises with your phone provider.