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Independent estate & letting agents

Nesti for
independent agents

Match corporate coverage without corporate headcount. Every enquiry answered and booked while you are out on viewings.

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  • Answers in under a second
  • Works with your CRM
  • No contract lock-in

Built for a one-branch team

Six reasons an independent agency matches a corporate’s coverage on Nesti, without the corporate headcount: never a missed call, every vendor qualified, and valuations booked while you’re out.

Never miss a call again
Every call is picked up in under a second, 24/7, even when you’re out on a viewing or the line is already busy. The enquiries that used to hit voicemail get answered, so a missed call stops meaning a lost instruction.
Every vendor qualified
Nesti asks the right questions on the first call and gets the property, the timeline and the chain before you ring back. You walk into each valuation already briefed, instead of qualifying from scratch on the doorstep.
Valuations booked while you’re out
When a vendor wants a valuation, Nesti captures the details and books it straight into your branch diary, then flags it to you. The appointment is in the book before you’re back from your last viewing.
Open evenings and weekends
Enquiries in the evening and at weekends are answered and booked in, not left on voicemail to go cold by Monday. You cover the hours vendors actually ring, without sitting by a phone you’d never staff yourself.
Works with your CRM
Every enquiry, with a written record and summary, lands straight back in Alto, SME Professional, Rex or LeadPro, so your records stay complete without you retyping a thing. The lead is logged before you’ve had a chance to forget it.
Earns its place, no lock-in
There’s no long contract to tie you in, so Nesti has to earn its keep on the calls it answers and the valuations it books, every month. Scale it up when you’re busy and ease it back when you’re not.

How every enquiry is handled

Answer, qualify, hand off and log. The same three steps on every call, WhatsApp and web chat, even when it’s just you.

01 Answer
Answered while you’re out
Every call, WhatsApp and web chat is picked up in under a second, 24/7, whether you’re on a viewing, sat with a vendor or closed for the night.
02 Qualify
Qualified on the first call
Nesti asks the right questions, works out what the enquiry needs and gets the vendor’s property, timeline and chain, so the lead is ready before you call back.
03 Hand off & log
Handed to you and logged
The caller reaches you when you’re free, and every enquiry, with a written record and summary, lands back in your CRM. Nesti handles 95%+ start to finish and passes the rest to you.

Trust & controlBuilt to be trusted, even when it’s just you

The oversight you’d want before letting anyone answer in your name: recorded, certified, and yours to check any time.

Hear it answer as your agency

Book a demo and listen to Nesti take a call in your name. Set how it sounds and sign it off before it ever goes live.

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Every call on the record
Every call, WhatsApp and web chat is kept as a recording, a written record and a summary you can play back.
Certified to ISO 27001
Independently certified to ISO 27001, so your callers’ details are held to a standard you can point to.
Consent, respected
Opt-outs are honoured automatically, and you’re warned before you contact anyone who has opted out.
Your book stays yours
Every caller and enquiry is captured and stays yours to keep and export whenever you want.

Everything a one-branch team needs

Everything you need to hand over the phone with confidence: set up with you, tuned to your agency, and backed by a real person. One AI workforce, not another piece of software bolted on.

Named account manager
One person who knows you and your agency, on hand from setup through every change you make.
Guided setup
We set your questions, scripts and diary rules with you, and test it before the first live call.
Retune in a sentence
Hear something you’d say differently? Change how it answers in a sentence, live on the next call.
Rules it won’t break
Set the tone, the limits and what it must never say, all checked before it picks up the phone.
A human whenever you want
Callers transfer to you when you’re free. When you’re not, a full message is taken so nothing is lost.
Works with your CRM
Enquiries written straight into Alto, SME Professional, Rex or LeadPro, with nothing to retype.
Every way in, 24/7
One agent handling phone, WhatsApp and web chat, so every enquiry lands in the same place.
Your callbacks, ready
Start each day with a clear list of who called and what they need, so no callback slips while you’re out.

The proof behind the cover

Live answering across phone, WhatsApp and web chat, in 16 languages, for hundreds of agents like yours.

150,000+
Enquiries handled
Across phone, WhatsApp and web chat.
24/7
Always-on cover
Evenings, weekends and holidays. Every enquiry answered.
<1s
Average pickup
Answered before a caller ever rings out.
95%+
Handled start to finish
Seen right through. Your team steps in only when they choose to.

Questions from independent owners

The things a small team asks before handing over the phone.

Will it sound like my agency, not a generic call centre?

You set the greeting, the tone and the words it uses, then hear it answer as your agency before it goes live. Nesti is built and backed by people who have run the UK’s best-known agencies, and it is already live with hundreds of agents up and down the UK, so it qualifies like a senior member of staff, not a call centre. Book a demo and you can listen to it take a call in your name and sign it off first.

What happens when I’m free to take the call myself?

Nesti transfers the caller straight to you whenever you’re available. When you’re out or on another line, it takes a full message and books what it can, so nothing waits on you being at your desk.

How do I keep an eye on what it says to my callers?

Every call, WhatsApp and web chat is kept as a recording, a written record and a summary you can play back any time. You start each day with a clear list of who called and what they need.

Am I tied into a long contract?

No. There’s no lock-in, so Nesti has to earn its place on the calls it answers and the valuations it books, and you can scale it up or down as your workload changes.

How long does it take to set up for a one-branch agency?

A named account manager sets your questions, scripts and diary rules with you, and tests it before the first live call. You’re not left to set it up alone, and you can retune how it answers in a sentence at any time.

Is my callers’ data safe?

Nesti is independently certified to ISO 27001, and every caller and enquiry stays yours to keep and export. Opt-outs are honoured automatically, so consent is respected without you having to track it.