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Student accommodation providers

Nesti for student
accommodation

Clearing week, without the queue. Nesti answers every applicant, books viewings and captures guarantor details.

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  • Answers in 16 languages
  • 24/7 cover
  • Works with your CRM

Built for the way clearing runs

Six reasons student accommodation providers run peak on Nesti: every applicant answered at once, the details captured, and one view across every block.

Every applicant answered at once
When clearing hits and hundreds of applicants call the same hour, nobody hears an engaged tone. Nesti answers every call, WhatsApp and web chat in parallel, so peak week runs at the same standard as a quiet Tuesday.
Applicant and guarantor details captured
Course, budget, move-in date and guarantor details are taken on every enquiry and logged the same way, so nothing is lost in the rush. Your team picks up a complete applicant, not a name and a callback number.
Viewings booked while you sleep
Individual and group viewings are booked straight into your diary as applicants ring, so slots fill through evenings and weekends without your team lifting the phone. Interest turns into a booked viewing before it cools.
International applicants, in their language
A student or guarantor in another time zone reaches a full answer at 3am, in one of 16 languages, not a voicemail, so international applicants are captured and qualified while your office is dark. The enquiry is handled before a rival opens in the morning.
One view across every block
See applicants, enquiries and coverage block by block across the portfolio in one place, so operations can spot where demand is landing and shift focus before rooms sit empty. No block is a black box through the surge.
Works with the CRM you run
Every applicant, with a written record and summary, lands back in Alto, SME Professional, Rex or LeadPro, so the record is complete without anyone retyping it after clearing. Your CRM stays in charge.

How every applicant is handled

Answer, qualify, hand off and log. The same three steps on every call, WhatsApp and web chat, from a quiet week to clearing.

01 Answer
Answered through the surge
Every call, WhatsApp and web chat is picked up in under a second, 24/7, whether it lands on a quiet Tuesday or in the busiest hour of clearing week.
02 Qualify
Qualified while it’s live
Nesti asks the right questions, takes course, budget, move-in date and guarantor details, and works out which block the applicant needs, so every enquiry is qualified the same way.
03 Hand off & log
Handed off and logged
The applicant reaches the right block and person, and every enquiry, with a written record and summary, lands back in your CRM. Nesti handles 95%+ start to finish and passes the rest to your team.

Control at peakBuilt for peak, not a quiet week

Keep oversight of every applicant and every block, right through clearing and the move-in surge.

Ready before clearing week

Run one workforce across every block, and we’ll walk your team through exactly how applicant and guarantor data is handled before clearing.

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Every applicant on the record
Every applicant call, WhatsApp and web chat kept as a recording, a written record and a summary to review.
Consent and guarantor data, handled
Marketing consent captured and guarantor details stored properly, ready for your team to act on.
Certified to ISO 27001
Independently certified to ISO 27001, and we walk your team through exactly what that covers.
Every block in one view
See applicants, enquiries and coverage block by block through the peak, all in one place.

Everything you need for peak

One AI workforce and a team behind it, not a piece of software bolted on. The support, control and coverage to carry you through the surge.

Named account manager
One person who knows your blocks and runs your setup with you, ready well before clearing week.
Guided setup
We set your criteria, questions and where each applicant goes with you, and test it before your first applicant call.
Retune in a sentence
Spot something in a written record and change how Nesti answers in a sentence, live on the next call.
Rules it won’t break
Set the tone, escalation and compliance rules Nesti must follow, checked before it takes a call.
A human whenever you want
Applicants transfer to your team when someone’s free. When no one is, a full message is taken.
Works with your CRM
Applicants, written records and summaries sent back to Alto, SME Professional, Rex or LeadPro.
Every way in, 24/7
Phone, WhatsApp and web chat answered in under a second, evenings, weekends and clearing week.
Sent to the right block
Applicants sent to the right block or property, so each enquiry reaches the team that runs it.

The proof behind the cover

Live answering across phone, WhatsApp and web chat, in 16 languages, for hundreds of agents like yours.

150,000+
Enquiries handled
Across phone, WhatsApp and web chat.
24/7
Always-on cover
Evenings, weekends and holidays. Every enquiry answered.
<1s
Average pickup
Answered before a caller ever rings out.
95%+
Handled start to finish
Seen right through. Your team steps in only when they choose to.

Questions from lettings and operations teams

The things a lettings or operations manager asks before taking a portfolio of blocks into clearing on Nesti.

Can Nesti send applicants to the right block?

Yes. Nesti works out which block or property an applicant needs and hands them to the team that runs it, and if no one is free it takes a full message so the enquiry still lands in the right place.

How do we see what’s coming in across the portfolio?

Every applicant call, WhatsApp and web chat is kept as a recording, a written record and a summary, and you can see enquiries and coverage block by block in one place. Operations can watch where demand is landing right through the peak.

Can we control what Nesti says to applicants?

Yes. You set the questions it asks, the tone it uses and the rules it must follow, and if you spot something in a written record you can change how it answers in a sentence, live on the next call.

Do we pay all year to cover three busy months?

Nesti runs all year, so it answers the quiet months as well as clearing without a seasonal hire. Your account manager sets the commercials with you up front.

How long does setup take before clearing?

A named account manager sets your criteria, questions and which block each applicant goes to with you and tests it before your first applicant call, so you go into clearing week already live. We plan the rollout well ahead of peak. Nesti is built and backed by people who have run the UK’s best-known agencies, and it is already live with hundreds of agents up and down the UK, so you carry peak on proven cover.

How is applicant and guarantor data kept secure?

Nesti is independently certified to ISO 27001, and we walk your team through exactly what that covers. Applicant and guarantor details are stored properly, and only your team acts on them.