Book a demo
AI Property Manager

Every tenant answered,
every issue seen through

Tenants report issues at all hours. The AI Property Manager answers on phone, WhatsApp and email around the clock, helps tenants work out what is actually wrong, whether it is a broken boiler or a leaky tap, and sends the videos and guides that solve the simple ones on the spot. When it cannot help, it escalates straight to a real property manager, with the full story attached.

Book a demo See how it works

What it takes
off your plate

The day-to-day of property management: answered, logged and moved along without your team carrying it all.

Answers tenants and landlords
Questions answered on phone, WhatsApp and email, day and night.
Knows your properties
It knows your properties and how you handle maintenance, inside out.
Logs every issue
Each report becomes a recorded, written-up case your team can read back.
Helps diagnose the issue
A broken boiler or a leaky tap: it asks the right questions, works out what is wrong, and sends the videos and guides that fix the simple things on the spot.
Instructs contractors
The right contractor for the job, emailed without your team in the middle.
Escalates when it matters
When it cannot help, the issue goes straight to a real property manager, with the history attached.

From reported
to resolved

Each issue climbs only as far as it needs to. Most stop at the first rung.

01
An issue comes in
A tenant reports it on the phone, on WhatsApp or by email. It is written up and logged straight away.
02
It helps diagnose the issue
It asks the right questions to work out what is wrong, then sends the videos, guides and resources that fix the simple things there and then.
03
It instructs the contractor
If the job needs a trade, the right contractor gets an automated email with the details.
04
It escalates when it should
Anything it cannot solve goes to a real property manager on your team, with the full record attached.

Set up around
your portfolio

You give it the properties and the process. It handles the conversations and the chasing.

What it knows

It knows every property

Give it your properties, your processes and the way you handle maintenance. Tenants get answers about their own tenancy, not a generic script.

  • Your properties and their details
  • Your maintenance process, step by step
  • The way you want issues handled
Everything Nesti knows about your lettings: tenancy and policy details, each with a note on when to use it
Fig 01 · What it knows
An email sent to a contractor on its own when a conversation finishes, in Nesti
Fig 02 · Contractor emails
Contractor emails

Contractors, instructed for you

When a job needs a trade, the property manager emails your contractor automatically with the property and the issue. Your team stays out of the middle.

Where tenants
find it

Tenants and landlords reach the property manager however they already get in touch.

Phone
Calls answered and written up, whenever they come in.
WhatsApp
Tenants message the way they already do, and every thread is kept.
Email
Issues reported and answered by email, written up like every other conversation.

Under control,
not out of sight

You decide what it handles alone, and you can read back every word.

Your process, followed
It works to the maintenance flows you gave it, not its own ideas.
Nothing hidden
Every conversation is written up and recorded against the property.
A person when it matters
Anything that needs judgement is escalated to your team, never guessed at.

Your CRM stays in charge

The property manager works from your CRM and writes every case, conversation and outcome back to it.

Reads your properties
Your live properties and contacts, so it always works from what is true right now.
Writes every call back
Everything it does lands in the right record as it happens. No copying, no typing it up twice.
Files things where you expect
Buyers, vendors, tenants and landlords land right where your team expects them in your CRM.
Works with the CRMs you already run on
Alto Alto
SME Professional SME Professional
Rex Rex
Reapit Reapit
Acquaint Acquaint
LeadPro LeadPro
See all integrations

Meet the rest of the workforce

See the whole team
AI Negotiator
Handles every incoming enquiry on calls, WhatsApp and email, and works your stock and applicants outbound.
AI Receptionist
Answers your calls and puts each one through to the right person, recorded and logged from start to finish.
AI Administrator
Produces vendor reports, appraisals, social posts, brochures and virtual staging from your CRM.

Frequently asked questions

Straight answers on how the property manager fits into your agency. Anything we have missed, ask us on a demo.

What can it fix without us?

It helps the tenant work out what is wrong, then sends the videos, guides and resources that solve the simple things, like a tripped switch or an airlocked radiator. Anything bigger goes to a contractor or to a real property manager.

How do tenants reach it?

On the phone, on WhatsApp or by email. Every conversation is written up and logged.

Does it replace our property managers?

No. It puts a powerful AI behind each one. The AI absorbs the volume, the diagnosis and the chasing, so one property manager can look after far more properties without the service slipping.

Can landlords use it too?

Yes. Landlords get their questions answered the same way, against the same property records.

When does a person get involved?

Whenever an issue needs judgement, and whenever a tenant or landlord should hear from your team. The case arrives with the full history attached.

How does it work with contractors?

When a job needs a trade, it emails the right contractor automatically with the details of the property and the issue.