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Build-to-rent operators

Nesti for
build-to-rent

Every portal enquiry qualified and booked into the viewing diary the moment it lands, and residents answered around the clock.

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  • Answers in under a second
  • 24/7 cover
  • Works with your CRM

Built for the way build-to-rent runs

Six reasons build-to-rent operators run leasing and resident care on Nesti: every enquiry answered at once, viewings booked instantly, and one brand voice across every scheme.

Every portal enquiry answered at once
When a scheme launches and the portals light up, nobody waits. Nesti answers every call, WhatsApp and web chat in parallel, picking up in under a second, so leasing keeps pace with demand instead of chasing it.
Every applicant qualified the same way
Budget, move-in date, tenancy length and who is moving in are taken on every enquiry and logged the same way. Your leasing team picks up a complete applicant, not a name and a callback number.
Viewings booked the moment interest lands
Applicants are booked straight into the right scheme’s viewing diary as they enquire, evenings and weekends included, so interest turns into a booked viewing before it cools.
Residents answered around the clock
The AI Property Manager answers residents on phone, WhatsApp and email at any hour. Every issue is logged with a written record, simple fixes are talked through on the spot, and anything serious is escalated to a real property manager.
One brand voice across every scheme
Every scheme answers, qualifies and books to the same standard, in the voice you set. An applicant calling your newest building hears the same brand as one calling the flagship.
Works with the CRM you run
Every applicant, viewing and maintenance report, with a written record and summary, lands back in Alto, SME Professional, Rex or LeadPro on its own. Your CRM stays in charge.

How every enquiry is handled

Answer, qualify, hand off and log. The same three steps on every call, WhatsApp and web chat, from a quiet week to a scheme launch.

01 Answer
Answered at any volume
Every call, WhatsApp and web chat is picked up in under a second, 24/7, whether it lands on a quiet Tuesday evening or in the first hour of a scheme launch.
02 Qualify
Qualified while it’s live
Nesti asks the questions you set, takes budget, move-in date and tenancy length, and works out which scheme fits, so every applicant is qualified to the same standard.
03 Hand off & log
Booked and logged
The applicant is booked into the right scheme’s viewing diary or passed to your leasing team, and every enquiry, with a written record and summary, lands back in your CRM. Nesti handles 95%+ start to finish.

Control at scaleOne standard across every scheme

Keep oversight of every applicant, every resident and every building, from the flagship to the newest launch.

Ready before your next launch

Run one workforce across the whole portfolio, and we’ll walk your team through exactly how applicant and resident data is handled before a scheme goes live.

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Every conversation on the record
Every call, WhatsApp and web chat kept as a recording, a written record and a summary to review.
Resident data, handled
Consent captured and applicant and resident details stored properly, ready for your team to act on.
Certified to ISO 27001
Independently certified to ISO 27001, and we walk your team through exactly what that covers.
Every scheme in one view
See enquiries, viewings and maintenance scheme by scheme across the portfolio, all in one place.

Everything you need to run at scale

One AI workforce and a team behind it, not a piece of software bolted on. The support, control and coverage to carry every scheme.

Named account manager
One person who knows your schemes and runs your setup with you, ready well before launch day.
Guided setup
We set your questions, your tone and each scheme’s diary with you, and test it before the first applicant call.
Retune in a sentence
Spot something in a written record and change how Nesti answers in a sentence, live on the next conversation.
Rules it won’t break
Set the tone, escalation and compliance rules Nesti must follow, checked before it takes a call.
A human whenever you want
Applicants transfer to your team when someone’s free. When no one is, a full message is taken.
Works with your CRM
Applicants, written records and summaries sent back to Alto, SME Professional, Rex or LeadPro.
Every way in, 24/7
Phone, WhatsApp and web chat answered in under a second, evenings, weekends and launch week.
Sent to the right scheme
Applicants and residents reach the right scheme every time, so each enquiry lands with the team that runs it.

The proof behind the cover

Live answering across phone, WhatsApp and web chat, in 16 languages, for hundreds of agents like yours.

150,000+
Enquiries handled
Across phone, WhatsApp and web chat.
24/7
Always-on cover
Evenings, weekends and holidays. Every enquiry answered.
<1s
Average pickup
Answered before a caller ever rings out.
95%+
Handled start to finish
Seen right through. Your team steps in only when they choose to.

Questions from leasing and operations teams

The things a leasing or operations director asks before putting a portfolio of schemes on Nesti.

Can Nesti handle enquiries for more than one scheme?

Yes. Nesti works out which scheme an applicant is asking about, answers with that scheme’s availability, and books the viewing into that scheme’s diary. One workforce covers the whole portfolio, and each scheme keeps its own diary and its own details.

What does the AI Property Manager do for residents?

It answers residents on phone, WhatsApp and email, logs every issue with a written record, and talks through simple fixes itself, a bulb, not a boiler. It instructs contractors by automated email and escalates to a real property manager when it cannot help.

Can we control what Nesti says to applicants and residents?

Yes. You set the questions it asks, the tone it uses and the rules it must follow, scheme by scheme. If you spot something in a written record you can change how it answers in a sentence, live on the next conversation.

How do we see what’s happening across the portfolio?

Every call, WhatsApp and web chat is kept as a recording, a written record and a summary, and you can see enquiries, viewings and maintenance scheme by scheme in one place. Leasing and operations watch where demand is landing without ringing round the buildings.

How long does setup take for a new scheme?

1-2 weeks on average. A named account manager sets your questions, your tone and each scheme’s diary with you and tests it before the first applicant call, so a new scheme launches already answered.

How is applicant and resident data kept secure?

Nesti is independently certified to ISO 27001, and we walk your team through exactly what that covers. Applicant and resident details are stored properly, and only your team acts on them.