Case study

How a Belvoir franchise moves first on every valuation

Sector
Franchise network
Coverage
In and out of hours
Handled by Nesti
Inbound and outbound
Chosen for
Value and ROI
“The combination of inbound and outbound AI can transform your business, and Nesti is much more effective and ROI driven than the competition.”
Belvoir franchise owner Belvoir network

How Belvoir works with Nesti

From covering every call to moving first on valuations, in their words and ours.

01 / Background
Too many calls, not enough hours

The challenge was the sheer quantity of phone calls, in and out of hours, landing at times when the team could not get to the phone themselves.

Speed mattered most on valuations. Valuation instructions, from landlords and from vendors, go to whoever reacts first, and reacting first is hard when the phones are already full.

02 / The approach
Inbound covered, outbound working

Nesti took on both sides of the phone. The AI Receptionist answers every inbound call, whenever it lands, so nothing rings out when the team is stretched or the office is closed.

The AI Negotiator works outbound, so new valuation opportunities from landlords and vendors are picked up and moved on at speed rather than waiting for a gap in the day.

03 / Why Nesti
Better value, easier to deal with

Belvoir compared Nesti against the competition and found it much better value, and much easier to deal with. The approach is pragmatic, practical and focused on return on investment.

That is why they have referred Nesti to other agents across the Belvoir network.

04 / In partnership
The best supplier on the books

Asked what Nesti is like to work with as a partner rather than just a product, on responsiveness and support, the answer was simple: much the best of all the suppliers they deal with as a business.

24/7
Every call answered
In and out of hours, including the times no one can get to the phone.
<1s
Average pickup
Speed of reaction, on the enquiries and valuations that go to the fastest.
150,000+
Enquiries handled by Nesti
Across phone, WhatsApp and web chat, for hundreds of agents.