How Fardella & Bell made Nesti fit the way they work
- Sector
- Estate agency
- Handled by Nesti
- Phone, chat and WhatsApp
- Setup
- Built to fit the branch
- Relationship
- Ongoing partnership
“Working with Nesti during our onboarding has been an absolute pleasure. The whole process has been smooth, professional, and genuinely collaborative. At Fardella & Bell, we pride ourselves on a personal and approachable touch, and it is clear the Nesti team operates with that same ethos.”
David Head of Operations and Customer Services, Fardella & Bell How the partnership took shape
A collaborative set-up and a relationship that keeps developing, in David's words and ours.
David heads up Operations and Customer Services at Fardella & Bell, and has worked closely with Nesti since joining the business.
Fardella & Bell is built on a personal, approachable service, and any technology it brings in has to protect that, not dilute it.
Getting set up was a collaborative process from the start. Rather than a standard setup, the Nesti team built custom features around how Fardella & Bell works, so Nesti fitted the way the branch already ran.
Fardella & Bell now uses Nesti across phone, web chat and WhatsApp, with the AI Receptionist answering enquiries around the clock and taking the day to day workload off the team.
The relationship has continued well beyond going live. David works directly with the Nesti team, shaping the custom features and helping steer new ones as Nesti develops.
The way the two teams work together says a lot about both. Nesti partners closely with its agents to reach the outcome they are after, and that mirrors the personal, approachable ethos Fardella & Bell is known for.