How Trispens gave a two-person team round-the-clock cover

Trispens is a small agency with a two-person team. Answering and filtering inbound phone calls took up a meaningful share of their week, and they had previously relied on a generic phone answering service staffed by real people.

That earlier service handled calls for hundreds of different companies at once, and the quality varied hugely from call to call. Trispens brought in Nesti to take on the same job to a consistent standard, filtering enquiries so the team only spends time on the calls that matter.

Trispens first came across Nesti through an article in Letting Agent Today. They met with Morgan and Luke, who set Nesti up, and were impressed by their explanations, their dynamism and their genuine passion for the business. Dealing directly with the owners and the people who built it made a real difference.

For a two-person team, the time saved has been significant, at least six hours a week no longer spent answering and filtering calls.

The biggest change has been consistency. Where the previous service was variable, Nesti answers every call to the same good standard. It has also lifted a job the team disliked, fielding enquiries that go nowhere, by filtering them before they reach the team.

Trispens got on board early and were glad they did. For a small agency, Nesti provides a 24/7 service that no single member of staff could, and one they rate well above the generic answering company they used before.